Safe amount of boost to run on an S4

[S2tuner]

Mr Philp Walker still has a brand new short block for the S4 2.7T, which has never been used... Brett, do you want me to ask him how much he would want for his block?

This situation sucks, I feel for you, esp after all you've gone through, but hopefully it'll all be ok eventually...

HTH,

Mihnea

[KayGee]

18 hours labour is about a grand? Thats what I'd expect anybody to want to remove and strip the engine. I agree with DavidT as long as AMD agree to pay their share and will agree to an independant inspection (should it be needed) I'd be tempted to go with that option.

However I'd also look for a price on the new short block and RS4 engine options. With these options you still need to make sure the problem is fixed otherwise you might be in the same boat again with the new engine.

A grand is probably the best part of the cost of an engine swap.

[Golich]

As a happy customer of AMD in the past I'm sorry to read this about your car Bret. I'm also dissapointed at AMD's response given the £10K you have spent with them to date. I would have expected a little more in the way of a cost labour rate. I would have thought it's in their interest as well as yours to get to the bottom of this. 18hours of their time is bugger all to them given their turnover and what they pay a tech and to me you appear to be a customer who is clearly not shy to spend the money with them.

I think I'd be heading to an independant specialist provided you can afford to take the risk that there was actually something wrong with your car that was outwith AMD's control.

Good luck mate.

[Dippy]

Well I've never been particularly complementary about AmD's customer service. Let's face it we go there because they are competent tuners, particularly with S4 and RS4 engine mods. However you need to see it from their point of view as well: If the fault was not their responsibility then why should they pay?

The suggestion made already is sound: Agree to pay for the strip down on the basis that AmD find that it was their responsibility, that they will not charge you. Also get agreement for independent inspection if necessary.

Joshie had a similar experience (although the fault was not AmD's) and had to pay up front to get the car fixed before he was ready to got to court.

[KayGee]

Dippy,

We all agree if it's not AMDs fault then no one would expect them to pay, what does seem strange is AMDs apparent lack of customer service and aftercare.

Whilst we all understand we are only hearing Bretts side and not AMDs, I would think AMD would:

1. Look after a customer who has spent the kind of money Brett has spent on his car.
2. Have a clear and straightforward policy, from the posts I've seen they don't seem to have any idea on how to handle a situation such as this.
3. Come up with any sort of meaningful and fair offer to assure Brett their mutual problem will be resolved.
4. No mention of an independant assessment in case of a dispute over AMDs findings.

I would think this isn't the first time AMD have been faced with this situation, I'm also fairly sure it's part of the reason people pay AMDs prices, expecting to be dealing with a reputable company who will stand by their work.

I'm sure if AMD had met the above criteria, Brett wouldn't be looking for alternatives and guidance on what he should do. The car would of been stripped, inspected and we would all know what the real problem was by now.

[BRETTCOLLINS]

Last week AMD offered to take 20% off the cost of the 18 hours labour bill, To remove the engine and strip down.

But on saturday morning was called by AMD and asked to remove the car from there garage, Because of what I have POSTED ON THIS SITE.

[NeilMc]

Wow, I have only had my S4 a few weeks now and am looking around to find the best tuner to go with. Up until now I was still leaning towards AMD because it's not too far (I mean it's not Sussex or Fife), the rolling road facilities are favourable, and a friend of mine had his mini tuned by them and gave good reviews. But to me they're starting to sound really petty. I wouldn't like to have my car tuned by anyone who would turn me away for asking advice and voicing my opinion on here.
Rather than thread-jack this... look out for another "which chip do I choose?" post from me in the near future.

[KayGee]

Ask for that in writing, with an explanation of what posts are inaccurate and AMDs position with regard to your problem, you should pick this letter up when you retrieve your car, explain to AMD that you'll be invoicing them for the additional expense of removing the car should the issue be attributed to AMD.

[Nige_RS4]

Brett, AMD are taking the pi$$ here - I have used them on a number of occasions (on previous cars) and at the very least I would expect a more sympathetic response to your situation, especially as you've spent £10k with them (on the same car!)

As far as I can see you have not posted ANYTHING that could be considered scandalous, AMD are taking a hammering on this thread for the way they've managed the situation. All you've done is ask for other people opinions on what to do.

I won't be using them in the future.

[SimonS4MTM]

Not made a comment on this one yet, but it seams that AMD could be causing themselves some damage.

To ask that you remove your car because of what you have posted here will surely effect thier reputation.

I have not used AMD because i have not had the need to, but it has always been in the back of my mind to maybe use them if my K03's ever let go. I think that now i may go somewher else, not because i dont believe that they are technically good, just because i think that i may not trust them anymore

[BRETTCOLLINS]

Have a brand new short block now, Will be getting the engine removed from the car in the next couple of weeks.
I will be having independant inspection of the engine before work is done.

WILL POST FINDING ON SITE WHEN I KNOW.

[sitas3]

lets hope you finally get it all sorted out.

I do wonder if AMD's response/approach to this would have been different if they were located in a TUV or tuning regulated country like Germany.

[JonnyX]

Good luck Brett. I genuinely hope it all works out for you.
And to think, I was starting to like AMD again (despite it always costing more, taking
longer and never doing everything you asked for....)

[BRETTCOLLINS]

[quote (despite it always costing more, taking
longer and never doing everything you asked for....)[/quote]

KNOW THAT FEELING......

[Mik]

[quote (despite it always costing more, taking
longer and never doing everything you asked for....)

KNOW THAT FEELING......[/quote]

Me too

Good luck Brett.

Mik