Audi Extended warranty - any experiences or advice?

[johnnydog]

I have a 2015 B8 with only 14,000 miles, full Audi Service History, which was specc'd with a Audi 5 year extended warranty from new.
I have had a few minor issues sorted under warranty, but nothing major. The front shocks were replaced about 3 years ago with the uprated version.
As the 5 year Audi warranty is coming to an end next month, I would be interested to know others experiences of extending the 5 year warranty with the 'all component' policy and the costs to take it out, of whether the price is 'negotiable' or cast in stone?
Is it better via Audi UK, or via the dealer who has looked after it from new?
Is it worth it full stop?
Any views or thoughts about this, and the best way to get quotes would be greatly appreciated.

[RS4GCI]

I would renew with Audi UK before it expires as you will generally get a good deal. If you have a break after expiry and then try and renew they will double the price.

[Sammyb349]

Audi UK will likely contact you 1 month prior to expiry with a quote in the 600-1000 region.

Mine only had the 3 year warranty - nothing needed major as yet, but for piece of mind, I wouldn’t be without it.

[Rusty Racer]

Yes. Period, full stop. Do it!!

[RS4LAD]

No brainier mate, I’ve seen these cars go through gearboxes, drc, a few cases of new engines required. Do it.

[Brooner]

I kept extending my warranty until i sold the car just for piece of mind for the above reasons

[johnnydog]

As yet, I have not had any contact from Audi re extending my 5 year 90k manufacturers warranty which is up at the end of January 2020.
Rang Audi Customer Services today, who wouldn't entertain me speaking to them direct about extending my warranty, stating I had to go to their website.
Visited their site - All component with £0 XS - £2037, £250 XS - £1292. Named component with £0 XS - £1415, £250 XS - £919.
Seems a bit steep to me, especially for a very low mileage car that flew through its MOT today at Audi with no advisories. The details required on the site are so minimal, it makes me question whether their auto quote system recognises that my car is still under the manufacturers warranty?
Perhaps try them again and see if I can speak to a more helpful member of staff.
After all, potentially (assuming that my car isn't problematic all of a sudden after its 5th birthday!) they will be making money out of me.
Am I being unrealistic thinking these figures are a bit steep?

[Brooner]

That is savage i was 600 ish each time i renewed

[MJ_RS4]

I had a similar experience.
Towards the end of the initial 5yr warranty when I came to extend via the website it was around £1,300 for the year (with no proactive contact from Audi to extend). Having extended it at that (high) price, the following year received an email around a month before expiry encouraging me to renew again, but this time the cost was around the £700 mark (both £ are All Component with a £250 excess).
Matt

[johnnydog]

Cheers for that Matt.
Having spoken to a more 'friendly' advisor, it appears that their computer quoting system wasn't 'aware' that my vehicle had a manufacturers 5 year warranty (the initial 3 years, plus the extension of 2 years).
The other disappointing fact is that it is operated by an independent insurance company, rather than Audi themselves (which was indicated by their lack of the correct information about my car).
They requested proof of my 5 year warranty by email before it could be progressed with a new quote.
I shall post the results.

[johnnydog]

Having been emailed back as promised by the helpful customer services adviser, they have now amended their details regarding my existing 5 year manufacturers warranty, and the amended prices are now as follows -
All component £0 XS - £1022, and with £250 XS - £680. Named component £0 XS - £828, and with £250 XS - £541
More or less half the previous quoted cost!

I have read the policy booklet in detail (which can be downloaded from the Audi Extended Warranty page) regarding whats covered on either Policy, and the Named Component policy seems better than I envisaged, covering the majority of parts / items that would concern me. Although some of the exclusions DO concern me.....

The All Component covers - All Factory Fitted Mechanical and Electrical components

Named components covers - All braking system components, Catalytic converter, Drive Line and 4 wheel drive components, Electrics (control units, switches, relays, motors, and instrument clusters), Engine (all internal components, sensors, ECU / engine and immobiliser control units and relays, ignition switches, fuel injectors and fuel pipes, starter motor, alternator water pump, thermostat and engine mountings) Gearbox (all internal components, linkages, ECU's, auto selection switch gear, and reverse light switch), Heating & Cooling system (all components relating to Heating and engine cooling/ aircon,), Locking system (all factory fitted components),Oil Leaks (seals and gaskets to rectify oil leaks) Steering system (all components from the steering wheel to the track rod ends, PAS system, sensors and relays) and Suspension (all components, wheel bearings, switch gear, ECU's relays, hydraulic pumps and valves).

The All Component does not appear to cover door seals (however mine were previously replaced under the 5 year warranty in year 4 due to squeaking), batteries (mine was replaced in its 5th year under the 5 year warranty due to its failure), seat frames, *coolant pipes and hoses*, CV boots, electrical wiring and connections, and wear and tear / perishable items.

The Named Component does not appear to specify any specific items that are not covered, although certain exclusions apply. Consequential damage to an excluded component as a result of a failed covered item is one for example.

*As they don't cover coolant pipes and hoses for example, on either policy, if damage was caused to the engine due to a defective coolant pipe resulting in coolant loss, would they cover the consequential damage to the engine? It says in the'general exclusions' that for either cover, they will not pay for sudden failure caused by an excluded component, so either way, if a coolant hose failed resulted in engine failure, my reading of it is that with either Policy, the engine wouldn't be covered. Or am I missing something?

Overall, the named component cover seems quite comprehensive being honest. But I'm not certain really what would not be covered by it relative to the All Component policy. It is a bit confusing...

Any thoughts ? Or anyone any experience of claiming on either type of policy?

Sorry for the long winded post / request -- just asking for anyone else's experiences of it before I take the plunge!

John

[FaisalJ]

Not on a B8, but I have the named component policy on my R8. When the front differential went, I was looking at a £6k bill and thought they’d try to wriggle out of it - but they covered it with no quibbles. They even gave me a free Audi watch and R8 mouse - which I flogged on eBay, and almost made back my £250 excess

My renewal came through around the same time my warranty claim was being processed and was half the price I paid in the first year


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[Banbury]

My dealer (Audi Cheltenham) told me to renew my warranty via the Audi website as it would be cheaper...

Below is cut-and-paste from "Confirmation of Cover" PDF:
Extended All Component Cover Warranty:
Start date: 16/11/2019 Excess: £250
Total price: £680.30

I asked Audi Cheltenham about any issues with honouring warranty. They told me that to go for "Extended All Component Cover" and I should be good.

[Yanto]

Are these transferable to new owners when selling the car privately ?

[Rusty Racer]

I know it doesn’t cover the exhaust as a sticking valve on the back box was not covered.

But I’m not complaining as it’s been good to me!