Audi have had a knock on the head

[johnny11]

So I got a good will gesture to spend within the audi network which I did last month, I didn’t spend the full amount was about £50 left to spend, so when I got home phoned Audi CS to see if they would just take £50 off my next service the reply I got was, “actually sir would you like your RS6 next service completely free on us?” Which I obviously accepted, and it’s also the major service due next too, nice little bonus there.

[sasha320]

Good for you and fair play to Audi.

It is a shame in other matters they appear toothless in sorting out (either way) basic disagreements between customers and dealerships - instead they simply ‘hear everyone out’ and then side with the dealer (or agree with the customer but still refer to the dealer).

[johnny11]

Good for you and fair play to Audi.

It is a shame in other matters they appear toothless in sorting out (either way) basic disagreements between customers and dealerships - instead they simply ‘hear everyone out’ and then side with the dealer (or agree with the customer but still refer to the dealer).

I know where are coming from, the issue i had originally was incompetence from the dealer, and I had to get Audi CS Involved and took 3 months to sort out. Personally I shouldn’t of needed to get CS involved if the dealer had done there job properly.