opened up a complaint with audi today!!!

[geordie jay]

hmmmmmm FOC wow!!!! looks like another complaint coming up

[steview]

The cost of the service will probably cover the extra. Haha.
They knocked back my complaint about the zinc inclusion on the rear door even though my mates car had it fixed FOC claiming that his got done because it was 1 year newer than mine. I don't see how that makes a difference though seeing as they say it originates from when the cars are first painted. I guess it's just down to how they're feeling on the day and how you interact with them when pursuing a claim. I suppose they could've said no to all the work getting done so I'm happy at that.

[geordie jay]

The cost of the service will probably cover the extra. Haha.
They knocked back my complaint about the zinc inclusion on the rear door even though my mates car had it fixed FOC claiming that his got done because it was 1 year newer than mine. I don't see how that makes a difference though seeing as they say it originates from when the cars are first painted. I guess it's just down to how they're feeling on the day and how you interact with them when pursuing a claim. I suppose they could've said no to all the work getting done so I'm happy at that.

when i phoned audi uk i got the impression they dont like complaints and i lay it on thick,at the end they actually phoned audi at the silverlink which was there idea and spoke to them direct.but i dont agree that every customer with same complaint has to have a different outcome.but like yourself im happy with outcome.

[Audi Pardner]

Had mine down at my stealer's for its MoT last week and raised the matter of a small patch of corrosion at the bottom of the o/s front wing near the door. They took photos and are sending it off to Audi UK for assessment.

Will post the response when they get back to me!

Well, having questioned Audi UK's offer of a 70% contribution towards the repair, I was told by my dealer this morning that AUK won't increase their offer, so it's going to cost me about £200. Not that much for me to shell out I know, but it's still a bit disappointing/annoying that their 12 year corrosion warranty isn't a full one. So it's going in for a new wing next week.

[geordie jay]

Took me car in this morning...said it would take a week...so they give me a oil burning clio to run around in arghhhhhhhh!!!!

[steview]

Mine's going in on the 18th, is yours getting 1 wing or 2?
Suppose I'd better get myself ready for the joys of a Clio then.

[geordie jay]

2 wings mate..but i got a little dent on roof and he said its worst place ever...gunna be a <beep> job if i go threw with it..he said that im looking at £500 just to do roof so he gunna try and give me a better price and get back to me tomorrow

[Audi Pardner]

Got mine back today from the main dealer with 2 new front wings (they discovered a small patch of corrosion on the n/s wing when it went in for the o/s wing to be replaced). Really good job and cost me £350 as my contribution. Very pleased

[geordie jay]

well got me car back today and I got to admit apart from a great job done I have really missed me RS,8 days without her seemed 8 weeks ,,was nice to start her up and listen to that sweet v8 noise instead of a 1.6 oil burner that I got for a courtesy car haha..I think someone had taken it for a bit of a small drive coz I noted down the mileage before dropping her off and there was 5 extra miles on clock .when I picked it up the bloke said"did you not miss putting fuel in the clio all the time like you do in the RS" I said did I hell mate just giz keys I want to floor it straight away!! anyway like I said job well done,next is booking it in for a service with audi

cheers jay

[steview]

Glad they've done a good job. Mine goes in on Monday providing I get it back after the service carry on I'm having.

[geordie jay]

whats a matter there stevie? are you getting it serviced at silverlink mate?

[steview]

Had an oil, filter and spark plug service done and when I got it back it had lost power, as if my stage 2 map was no longer there. Hopefully just caused a vacuum leak somewhere when they've been working on it. They've had it back since last Wednesday so should find out more tomorrow.

[geordie jay]

ive seen that on here before mate.someone has taken there car in for a service and did a software update and lost remap.was it at silverlink