I told the servicing dept on the phone that their were a few minor issues, squeaking breaks, rattle from the passengers door and one of the centre air vents couldn't be turned off!! I also asked them to check for any recalls on the car as I was aware of some issues.
So took the car around 10.00 a.m to the garage met the receptionist, who asked me to take a seat in the 'lounge' and do I want coffee, neither of which I wanted to do as I had someone waiting to take me back to work (didn't bother with courtesy car as over a 2 week wait).
Anyway after half an hour and a moan to the receptionist I see a service adviser, who runs through with me everything what I told them on the phone. I also asked him about any recalls..................errrrrr, "oh yeah a vent needs replacing that's maybe what causing your heater not to work properly"
. If this is Audi's idea of customer service it's SH!T!!!The 'service advisor' man
checked if I was in urgent need of the car back, was I happy for it to be kept overnight? As it happens I did not need the car the following day so said if necessary they could keep it (my thinking was that I would rather they had the car longer rather than rushing to get it finished). Anyway I digress, the main reason for the post is the garage has now had my car for over 48 hours, in fairness thay told me the would need the car over Monday night.
I rang the garage around 3.00 on Tuesday to find out what was happening, as I wanted to collect my car after a bit of telephone ping pong I spoke to my 'advisor' who told me there was a problem with an Audi software download which had stopped half way through the 'patch' and now they can't do anything with the car, but don' worry Audi are very quick to sort out these sorts of problems! When pushed the advisor did not have any further information
.Anyone else heard of this happening? Should I be worried? What was this patch?
Regards
Funky
to get me a car was not cutting the mustard.
off my chest