Audi warranty denied?

[Joedesi]

This area seems to be covered in depth on American forums but not much info in the uk.

Has anyone had their warranty claim denied due to a modification.

I spoke to Audi Crawley's "warranty guy" as I'm considering an awe or milltek exhaust who advised me that the entire warranty would be void with such a modification. He's talking BS in m opinion. Any thoughts or experience?

Thanks

J

[HYFR]

BS ... I've had many warranty claims in the past few years with various modifications

they would have to prove that any failure / claim is DIRECTLY as a result of your modification

I just had my rear ceramic pads on my RS 6 replaced FOC under warranty

[Joedesi]

they would have to prove that any failure / claim is DIRECTLY as a result of your modification

This is why I'm considering MTMs piggyback ecu as opposed to revo remap. I believe once it's removed it's not traceable. Any experience?

[doodlebug]

I suspect strictly by the Ts and Cs modifying your car voids your warranty. However there is an element of discretion involved as it will be down to the man in the chair at the dealer.

Think I'll ask the good wife to read the t&cs given that she's legally inclined.

[doodlebug]

The verdict is in....

If it's in the T&Cs that though shan't modify you are legally feckered. They, Audi, don't have to prove anything. If you've had unapproved work done then legally it's game over. However a dealer may factor in customer experience, brand loyalty etc, so it's not entirely black and white.

[HYFR]

are you talking factory or mondial T&C's?

[doodlebug]

Will have a look at both. But if they specify no unapproved mods then they can enforce as they see fit.

[HYFR]

no, not when your talking factory warranty as this is EU block exemption ... Mondial - yes i agree

[HYFR]

example ... customer fits a milltek cat back

gear box blows up

totally unrelated

car is 6 months old

manufacturer tries to void the warranty because of the milltek

I think the courts would have something to say about that

Mondial - I agree, its aftermarket insurance

[doodlebug]

What do you mean by EU block exemption?

[doodlebug]

example ... customer fits a milltek cat back

gear box blows up

totally unrelated

car is 6 months old

manufacturer tries to void the warranty because of the milltek

I think the courts would have something to say about that

Mondial - I agree, its aftermarket insurance

They would. Warranty states no modifications. End of story. Court sides with Audi.

Don't forget in the world of civil claims here. As a side issue it'd cost you a fortune to go legal beyond small claims.

No different to you failing to tell your house insurer that you've changed your roof tiles from slate to concrete. They could nullify the policy.

[doodlebug]

Numpty, user error.

[HYFR]

No different to you failing to tell your house insurer that you've changed your roof tiles from slate to concrete. They could nullify the policy.

it is different

you are talking about an insurance product vs. a factory (see statutory) warranty

[doodlebug]

It doesn't, it's effectively the same.

Doesn't matter whether you've painted a wing mirror or changed your turbo(s). How does Audi warrant the quality of a vehicle that hasn't been modified by them?

Her indoors argues this sort of crap in court everyday, I'm inclined to take her opinion.

If you could prove a latent manufacturing defect, good luck, but you have statute on your side from a consumer protection perspective.

[HYFR]

Doesn't matter whether you've painted a wing mirror

think you've gone too far there !

so, summary answer to the OP

dont touch your car

in fact, its probably better if you take it to your dealer for a wash ... just in case