Warranty Direct

[cfcdoc]

I`ve searched high and low and there are many threads about WD, however, what I`m struggling to find answers to are in the event of them turning down a claim, what their grounds are as it appears to me if they cover wear and tear also, their grounds for refusing are minimal.

Has anyone recently had something refused by them and if so, what was the part and what were their grounds for refusing. Many thanks...

[philroach]

the warranty is very very specific ,nothing non standard is covered, parts are discounted after 60k miles , they did renew my intercoolers , but only after a lot of discussions , having said all that , i have just renewed my warranty so.....

[drybeer]

They refused to replace my DRC or even fit coil-overs on the grounds that they had researched the service history of my car, and that at the point of a previous service (while the car was in the hands of the previous owner) a leaking shock was reported and mentioned on the advisory notes on the invoice.

Produced documentary evidence to support it too.

I was surprised at how much work they had done to be able to turn down the claim.

[SteveH]

My goodness, thats detail... also, massively unfair in my opinion, how were you to know what a previous owner had been told!!! How does that indemnify them against the problem at the point that you became aware of the issue??

[cfcdoc]

the warranty is very very specific ,nothing non standard is covered, parts are discounted after 60k miles , they did renew my intercoolers , but only after a lot of discussions , having said all that , i have just renewed my warranty so.....

I could be wrong phil but having read the numerous threads about WD, one of their advantages is that they do cover mods with explicit prior consent however... things might have changed now tho

[mrmule]

the warranty is very very specific ,nothing non standard is covered, parts are discounted after 60k miles , they did renew my intercoolers , but only after a lot of discussions , having said all that , i have just renewed my warranty so.....

I could be wrong phil but having read the numerous threads about WD, one of their advantages is that they do cover mods with explicit prior consent however... things might have changed now tho

I agree. They're covering my KWs. But not the Hotchkis roll bars or Milltek (?!)

[bilko1]

I heard from a good source that they turned down a failed torque converter recently.

[drybeer]

My goodness, thats detail... also, massively unfair in my opinion, how were you to know what a previous owner had been told!!! How does that indemnify them against the problem at the point that you became aware of the issue??

They state in their warranty conditions that they won't cover a fault that was present before their cover commenced.

I think to be honest I was unlucky - at this time they were trying to bail out of RS6 claims and were even refusing to cover our model for new policy purchasers.

The warranty claims Oberleiutnant-Sturm-band-furer did say that if I could get documentary evidence that the fault was fixed by the previous owner then obviously it would counter their findings.

I did chase the previous owner who was not as clued up as forum members on DRC etc. and could not give me any proof that he fixed it - indeed it was not long after that that he did sell the car (but he did a full cam belt / water pump and thermo before selling - weird, huh?).

HOWEVER WD did fix my gearbox.

Although it works and they did get it fixed I paid for a policy where I got main dealer labour rates and therefore as far as I was concerned I should have had a new Audi 'box.

Instead it was overhauled by A1 Premier Trans.

Perhaps I should have bucked more for them to fix it at Audi but to be honest with work, family, needing the car working etc. I didn't have the time to waste.

So I've really a 50/50 rating for WD. It's not all bad...

[grizz]

We had a customer who's engine failed ... The big end bearings went on 1 rod .. They refused the claim , so we got a independent engineer to re inspect .

After 3 months the payed out enough to cover the cost of a used engine ..

[wrekka]

These companies just thrive on the concept that people buy for the piece of mind. For the unlucky people who try and claim they do their best to get out of it. Probably a large % of policy holders never need to claim.

[cfcdoc]

We had a customer who's engine failed ... The big end bearings went on 1 rod .. They refused the claim , so we got a independent engineer to re inspect .

After 3 months the payed out enough to cover the cost of a used engine ..

I`m sure they will do all they can to wriggle out BUT if youve got wear and tear cover and the part is covered what i`m interested in is on what grounds are claims refused.

[paul14]

My WD renewal is due shortly and I would be interested to hear of successful claims actually made for a 6 from WD???

[Mr V10]

Grizz probably knows best...

[DrB]

I had a WD warranty for 6 years. I gave up the warranty this year after another wriggle out of the claim. I found them far more hard work that what it was worth. I would not recommend them now.

[bakustax]

Any warrenty company is going to wriggle on an 8 year old car with known gearbox and suspension problems.
I,m absolutley amazed that so many on here have warrenties and then get anoyed when the company argue the claim.
I've said it before and will say it again...It's a £60K car that most of us bought sub £15K...even if the box needs a complete overhall and the Suspension needs replacing with Coil-overs...we all got a bargain and the dude that had it before you took a very big hit on depreciation.
No warrenty and a slush fund is the way to go on these bad boys.