Camberley now refuse to fit customer supplied parts

[drcarrera]

All Audi dealers do free MOTs don't they? You register on the Audi website and nominate your dealer.

[RS6chris!]

Colebrook & Burgess (Tyneside Audi) allow you to supply your own oil but only is if it Castrol Edge 5W-30 and you have the receipt for it to verify source.

Teeside Audi..same group (colebrook and burgess) have never had issues with me supplying oil...never asked for a receipt???

At the end of the day bottles of sealed oil are wat they say on the tin???

I find it pathetic the way they screw every pound from people....although i suppose in the current financial climate everyone is trying to screw everyone over!!!

Mines booked in end of month for AVS3 and i,m suppling oil end of story...if they dont tell me before i get there that i cant use my own oil and tell me on the day of the race there will be hell to pay!!!!

I was going to supply me own air filter also and ask them to fit that(although i approciate at a price)...think i,l do it myself.

[approved]

good profit in their own stuff.

they are obviously of the opinion that people will just stump up to maintain the service history.

a bit <beep> really, as its got absoultey nothing to do with warranty, its just another example of corporate greed at work.

tossers.

To be fair, I don't think they're tossers. They're (probably) the best Audi service operation in the country with good people - hence my recommendations to all and sundry. I would say that one person (i.e. whoever made and enforced this decision) is naive and has little concept of the precedent already set by allowing customers to provide their own OEM products, nor little regard for losing them to this trivial rule

Had I been told today that the policy had changed, but understanding that I had already bought oil and plugs in advance of the service (in line with previous visits) they would use them one last time, then I would have stayed. As it is, it will be a long time before I need another 10L & 8 plugs, so off I reluctantly go...

fair point,

i think what i was trying to say was that someone, probably new, and trying to make an impression has gone in and changed the rules.

shame, as like you say, it undermines all the good wrok and reputation of a very good set .

there is no good reason to change it, unless its for commercial gain.

time are hard, frieneds are few..every penny counts in this day and age.

[Dom81]

Agreed - well said

[lengster1]

Ditto the above,customers would warm to little helping hand in the current climate,if it is only about warranty on the sourced parts why not price match or full pops on parts but a little discount on the labour rates,we all prefer an audi stamp in the book but good specialist indies are everywere at half the price

[Steve_C]

Nottingham Audi (part of the Sytner group) give 20% off labour and 10% off parts for work on cars 3+ years old (but only if you ask for it).

[P_G]

But that's still £80+VAT per hour whereas an independent would be anywhere between £35-50+VAT. That's the price of FASH. And a service is usually booked at Audi as 2 units i.e. 2 hours, 1 if your are lucky on AVS1.

[sonny]

All Audi dealers do free MOTs don't they? You register on the Audi website and nominate your dealer.

Not all of them, they have to be registered MOT station.