Progress regarding DRC warranty

[SR71]

My front shocks are "weeping" but have not failed.

I got the same letter.

I look at it as a 5 yr insurance policy and there will come a point, no doubt, where I'll need to get it replaced.

If it doesn't fail in the first 5 years, chances are it won't.

My $0.02.

[Marcus-RS4]

Could be a good selling point too for when we do come to change our cars - 'does the other car have 5 years warranty on the DRC? Well this does, sold!'

[andymcg99]

Letter just arrived, thanks to ARSEY and everyone else who took the time to write in, certainly makes me feel better about keep the car longer term now

[scoobyc]

Looks like there was just one generic letter sent out. I sent mine as a concerned owner with no faults at this moment but have been apoligised too for the faults i've had with drc and my parts are warrantied until 5 years 75k miles too!

[rjkflyer]

Audi have chosen NOT to write to owners who have not experienced the problem on the premise of not seeking to 'alarm' them.

I can understand this, as even if we feel the failure rate is unacceptably high, it isn't necessarily a smart move to tell 3000 people. Either way, whoever gets any failure will be covered for 5 years/75k miles.

There IS a modified part on the way but Audi have no indication of when.

I have ANOTHER leaking shock after 3 months and 1000 miles - might try to hang on until revised parts if i possibly can...

[ChrisRS4]

There IS a modified part on the way but Audi have no indication of when.

The letter does state that their investigations "have not identified any inherent design or manufacturing problem". If that is the case, why would they be issuing a modified part?

[Marcus-RS4]

Gutted then if it fails for the first time just after the 3 years - this would mean you don't get the extension, if what you say is to be believed...

What you need is for it to fail just before, then you get 8 years of cover?

[mbelle]

There IS a modified part on the way but Audi have no indication of when.

The letter does state that their investigations "have not identified any inherent design or manufacturing problem". If that is the case, why would they be issuing a modified part?

...and what's to say the new part will be any better!?

[ARSEY4]

Id just relax about it. You have 5 years or most have a maximum of an additional 3 years warranty assuming earliest cars were registered in 06. Its a good result. If I still had my car I would be sending a follow up letter to Mr Hicks thanking him for his help (Praise is needed where due) but asking that Audi undertake to fit any revised part that becomes available during the period of the extended warranty that eliminates the drc problem. Still what do I know eh?

[jackWood2]

They probably did not want to put in writing that they had found a fault, and a replacement part was on its way, from a liability point of view.

And BTW, the 5 years is from date of first registration, not from date of issuing of letter.

[PetrolDave]

Following a phone call earlier this week from Christian in Jeremy Hicks office, I got the letter from Jeremy Hicks this morning.

Thanks to ARSEY and everyone who wrote - it's nice to have it clearly in writing that we have a 5 year or 75,000 mile warranty on DRC.

Anyone tried asking their local Audi Centre exactly what the relevant parts are? I wonder how many Audi Centres will deny all knowledge of the extended warranty?

[pippyrips]

mine does for a start!

Out of interest how long was the gap between sending your letters to getting a response?

I sent off a letter covering amongst other things the DRC issue near enough a month ago and still haven't had a reply so I followed it up with a second yesterday.

[svassileou]

As has been mentioned above, huge thanks to ARSEY4 for the template. I sent my letter off and got a response from Audi UK within a week.

Car goes in to Camberley Audi next week for the front shocks to be replaced so will try to find out what parts are covered by the warranty at that time.

[ARSEY4]

Thanks for comments about the letter. Glad it got sorted.

[PetrolDave]

Out of interest how long was the gap between sending your letters to getting a response?.

Just over two weeks between posting the letter and getting the phone call.