J401 is the nav moduleshineydave wrote:is this not a code refering to the boot mounted cd changer based system and not the nav-plus system?01300 - Control Module for Navigation with CD-Rom (J401)
I'm stupid
Cheers for your comments guys.
OK, this is the electrical section, so stick the kettle on and pull up a chair.
Well, I have the car back now, but it’s not fixed. I got a call this morning from the service receptionist lady who said that they had sent the fault code report off to Audi HQ and asked for advice. She also insisted again that the car was an import and that the nav system couldn’t have been an original fitment, and therefore they couldn’t find any information on it. I, of course, said that it was a UK supplied car and that kit was supplied from new. She then asked me if I owned the car from new then. I said no, but I did a lot of research when I bought the car. She then said she would call me back.
She did, and then confirmed that she found the service book in the glove box and the car was indeed a UK supplied car (something to do with the Taunton Audi stamp at the front maybe). She told me that the car could be collected as Audi HQ may come back in 3 hours, 1 day, 2 days or 3 days, but they would only charge me 1 hour labour for the diagnostic check.
So, I went in to collect the car. I told the guy in service reception that I was happy to pay the one hour labour (approx. £150) providing I get a definitive diagnosis when they hear back from HQ. I then went over all the reasons why I felt I had received a poor service. That got the bill halved, but I said that wasn’t the point. I brought the car in because I perceived them (and was assured) as the experts and that’s what I felt the job needed. I was then told that the bill couldn’t be reduced any more because of the work they did determining my battery was faulty. I made him realise how ridiculous that statement sounded when I suggested that, at £150 per hour, a main dealer was the last place I would take a battery for a health check. I then attempted to discuss the main TMC problem, and said that on the forum, this issue had been experienced before. How strange, I think the word ‘forum’ was the trigger for the guy’s manager to immediately wipe out the reminder of my labour charge.
The conversation went on to me being quizzed again exactly what functions my mysterious nav equipment gave me, just in case I was getting confused between TP and the full TMC. I explained that yes, I could get all the traffic memos and the nav system could take me around a traffic incident, etc. But then it dawned that this was only activated my a later ITIS CD, so I told him that and then I got quizzed on where I bought it, was it off the internet (I think the inference may be that I screwed it all up by shoving a pirate CD in).
Finally I said that I believe they should be looking at the fact that there is nothing displayed, including CD or phatbox tracks on the top third of the DIS, so there is a comms issue and as the comms comes through the TMC unit located behind the knee panel, then have they considered testing it? He said that this was new information and it wasn’t on the job sheet. FFS, I was very calm, but at that point I told him I thought that’s what you pay £150 an hour for and if it was above their skill set then please let me know and I’ll call it a day.
Ten minutes later they came back and said that they would get in a new unit and swap it out to see if that’s the issue.
I am awaiting a call when they get the unit in and have heard back from their HQ with an answer.
The car looks a bit cleaner though.
BTW, I got a new battery from GSF for £77.
OK, this is the electrical section, so stick the kettle on and pull up a chair.
Well, I have the car back now, but it’s not fixed. I got a call this morning from the service receptionist lady who said that they had sent the fault code report off to Audi HQ and asked for advice. She also insisted again that the car was an import and that the nav system couldn’t have been an original fitment, and therefore they couldn’t find any information on it. I, of course, said that it was a UK supplied car and that kit was supplied from new. She then asked me if I owned the car from new then. I said no, but I did a lot of research when I bought the car. She then said she would call me back.
She did, and then confirmed that she found the service book in the glove box and the car was indeed a UK supplied car (something to do with the Taunton Audi stamp at the front maybe). She told me that the car could be collected as Audi HQ may come back in 3 hours, 1 day, 2 days or 3 days, but they would only charge me 1 hour labour for the diagnostic check.
So, I went in to collect the car. I told the guy in service reception that I was happy to pay the one hour labour (approx. £150) providing I get a definitive diagnosis when they hear back from HQ. I then went over all the reasons why I felt I had received a poor service. That got the bill halved, but I said that wasn’t the point. I brought the car in because I perceived them (and was assured) as the experts and that’s what I felt the job needed. I was then told that the bill couldn’t be reduced any more because of the work they did determining my battery was faulty. I made him realise how ridiculous that statement sounded when I suggested that, at £150 per hour, a main dealer was the last place I would take a battery for a health check. I then attempted to discuss the main TMC problem, and said that on the forum, this issue had been experienced before. How strange, I think the word ‘forum’ was the trigger for the guy’s manager to immediately wipe out the reminder of my labour charge.
The conversation went on to me being quizzed again exactly what functions my mysterious nav equipment gave me, just in case I was getting confused between TP and the full TMC. I explained that yes, I could get all the traffic memos and the nav system could take me around a traffic incident, etc. But then it dawned that this was only activated my a later ITIS CD, so I told him that and then I got quizzed on where I bought it, was it off the internet (I think the inference may be that I screwed it all up by shoving a pirate CD in).
Finally I said that I believe they should be looking at the fact that there is nothing displayed, including CD or phatbox tracks on the top third of the DIS, so there is a comms issue and as the comms comes through the TMC unit located behind the knee panel, then have they considered testing it? He said that this was new information and it wasn’t on the job sheet. FFS, I was very calm, but at that point I told him I thought that’s what you pay £150 an hour for and if it was above their skill set then please let me know and I’ll call it a day.
Ten minutes later they came back and said that they would get in a new unit and swap it out to see if that’s the issue.
I am awaiting a call when they get the unit in and have heard back from their HQ with an answer.
The car looks a bit cleaner though.
BTW, I got a new battery from GSF for £77.
Mike
Q7
Q7
I take back my previous comment. In future you should avoid this dealer. My car is a personal import and this has NEVER been an issue with any of the dealers I have used. The fact that yours is not a personal import yet your dealer seems to want to try and use this as an excuse for not solving the problem, is for me an unforgiveable act of both arrogance and incompetence.
But at least you're getting some action now. Generally I don't expect full diagnostics from dealers, just the "try a new unit and see if that fixes it" approach, which is of course too expensive for us to try ourselves.
But at least you're getting some action now. Generally I don't expect full diagnostics from dealers, just the "try a new unit and see if that fixes it" approach, which is of course too expensive for us to try ourselves.
2001 Silver S4 Avant
AmD remap, APR R1 DVs, APR bipipe, Full Miltek exhaust
H&R coilovers, AWE DTS, Porsche front brakes, Short-shifter, 18" RS4 replicas
Defi-HUD boost gauge / turbo-timer (with afterrun pump modification), Phatbox
AmD remap, APR R1 DVs, APR bipipe, Full Miltek exhaust
H&R coilovers, AWE DTS, Porsche front brakes, Short-shifter, 18" RS4 replicas
Defi-HUD boost gauge / turbo-timer (with afterrun pump modification), Phatbox
Just a quick update on where I am with this. The service department guy said he'd call me on Monday at the latest, so on Tuesday as I hadn't heard anything I called him and left a message, and then called and left a message, and called and left a message....., you get the picture. I did eventually speak to him and he said he's heard nothing from Audi HQ and would look into it and call me back at 10 the next morning, which he didn't, so I called and left a mesage, etc., etc. Eventually I got to speak to him, he said that he still had no information on my car's systems.
To cut a long story short, I spoke to him today (I had to tell the poor girl on the switchboard that if he didn't call back within the hour I wanted his manager, and surprisingly, he called back within the hour), I asked if he could simply swap out the TMC unit to see if it's defective, and he said he couldn't find any part numbers for my TMC unit, so I fired up ETKA on my office PC and gave him the part number there and then. He seemed surprised, and said that classic line, I'll get back to you.
Which he did, last thing, and said that he could change the TMC unit, it would cost me £500 inc VAT, but was I certain that that was the problem, because it's awfully expensive just to simply replace it and it still might not fix the problem. I threw the towel in at that point, but said to him, so, It's a UK car, with a system installed from new as an option, and Audi UK have absolutely no idea how to fix it, and more worryingly, no information on my model of car at all. And if an Audi dealer didn't have a clue, where was I supposed to go to get it fixed. He agreed, he didn't have an answer, but did say that he is still persuing the issue with HQ.
Does anyone think that I may get a different response from another dealer, or if anyone can suggest another dealer or specialist in the south-east, that would be most welcome.
To cut a long story short, I spoke to him today (I had to tell the poor girl on the switchboard that if he didn't call back within the hour I wanted his manager, and surprisingly, he called back within the hour), I asked if he could simply swap out the TMC unit to see if it's defective, and he said he couldn't find any part numbers for my TMC unit, so I fired up ETKA on my office PC and gave him the part number there and then. He seemed surprised, and said that classic line, I'll get back to you.
Which he did, last thing, and said that he could change the TMC unit, it would cost me £500 inc VAT, but was I certain that that was the problem, because it's awfully expensive just to simply replace it and it still might not fix the problem. I threw the towel in at that point, but said to him, so, It's a UK car, with a system installed from new as an option, and Audi UK have absolutely no idea how to fix it, and more worryingly, no information on my model of car at all. And if an Audi dealer didn't have a clue, where was I supposed to go to get it fixed. He agreed, he didn't have an answer, but did say that he is still persuing the issue with HQ.
Does anyone think that I may get a different response from another dealer, or if anyone can suggest another dealer or specialist in the south-east, that would be most welcome.
Mike
Q7
Q7
Are you absolutely sure this is an Audi dealer???
I think you will hear good and bad experiences of most dealers, so there's no guarantee anywhere. I have used the dealers in Reading, Newbury and Basingstoke and they have all been fine. The Basingstoke one was the best, although then it got taken over by the company which owns the franchise in Camberly. However since I have always read good reports about the Camberly dealer, I am still using Basingstoke Audi. My car is there yesterday and today for service, MOT, wheel alignment and to solve my electrical problems. I hope that I get a better service than you have had!
I think you will hear good and bad experiences of most dealers, so there's no guarantee anywhere. I have used the dealers in Reading, Newbury and Basingstoke and they have all been fine. The Basingstoke one was the best, although then it got taken over by the company which owns the franchise in Camberly. However since I have always read good reports about the Camberly dealer, I am still using Basingstoke Audi. My car is there yesterday and today for service, MOT, wheel alignment and to solve my electrical problems. I hope that I get a better service than you have had!
2001 Silver S4 Avant
AmD remap, APR R1 DVs, APR bipipe, Full Miltek exhaust
H&R coilovers, AWE DTS, Porsche front brakes, Short-shifter, 18" RS4 replicas
Defi-HUD boost gauge / turbo-timer (with afterrun pump modification), Phatbox
AmD remap, APR R1 DVs, APR bipipe, Full Miltek exhaust
H&R coilovers, AWE DTS, Porsche front brakes, Short-shifter, 18" RS4 replicas
Defi-HUD boost gauge / turbo-timer (with afterrun pump modification), Phatbox
-
PetrolDave
- Cruising
- Posts: 7599
- Joined: Mon Nov 07, 2005 11:28 am
- Location: Southampton, Hampshire UK
I gave up with Basingstoke Audi when they couldn't be bothered to ring me back (as promised) when the order booked opened on the B6 S4 -(I'm talking 2003 here). I had the same discussion with Camberley Audi, who DID ring me back.Dippy wrote:I have used the dealers in Reading, Newbury and Basingstoke and they have all been fine. The Basingstoke one was the best, although then it got taken over by the company which owns the franchise in Camberly. However since I have always read good reports about the Camberly dealer, I am still using Basingstoke Audi.
Since then I've purchased a B6 S4, a B6 A4 1.9TDi Sport, another B6 S4 and a B7 RS4 - all from Camberley Audi but Basingstoke Audi had the first option for this business and couldn't be arsed to keep in contact with me!
Their loss, not mine, since Camberley Audi - Sales, Service & Parts - have all been excellent. Going along to their R8 launch evening next week too...
I called another Audi dealer this morning, and spoke to the girl in servicing there. She couldn't trace my reg number, but I know why that is, it's because it had a private plate on before I bought it (and was on the car the last time it saw the inside of an Audi dealer). I gave her the VIN number and she found it straight away, she then confirmed what the private plate was, so we are definitely talking about the right car. The other dealer couldn't find anything even with the VIN number.
A short while later, a service technician called me and he seemed to know a bit about nav system and tmc. He's doing some research and getting back to me.
A short while later, a service technician called me and he seemed to know a bit about nav system and tmc. He's doing some research and getting back to me.
Mike
Q7
Q7
Well the dealer has now phoned me and I'm not pleased, although I'm not sure whether or not I can blame them for anything.
They have done all the work, and based on the MOT advice they have given, they are doing a thorough job. I've got a failure on my Miltek exhaust so I have a trip to Dialynx tomorrow. I suppose at some point I had to get work done on my 'non-standard' parts and that time is now
Anyway like me with VAG-COM, the dealer can't do diagnostics on my car. I had worried that this might happen. So they were not able to fault-find the MFSW problem, but nor were they able to confirm that my dashpod needs replacing. However they did test that there is an excessive current draw, which pretty much confirms what Audi Reading had told me. So I said "fine - please just change the pod as I requested". The response was "sorry, it's on back-order".
Now when I booked this appointment 4 weeks ago, I asked them about this back-order business and they assured me that this is not a normal situation and they should be able to get the part in 24 hours. Clearly that was BS. If I had been 100% sure that the pod needed replacing I would have asked them to order it in advance. I don't feel that I can claim this as incompetence on their part, but just one of those things that happen. Maybe I make it worse by getting an MOT, service, wheel alignment AND diagnostics done at the same time.
Oh well, I suppose I have to go back to them to get the MOT finished off anyway so another booking is no big deal. I just hope that the new pod also fixes the MFSW problem (but it probably won't). At the moment I am keeping an open mind and am giving them the benefit of the doubt.
By the way Dave, when you were in contact with Basingstoke Audi in 2003, they were Martins Audi, but now they have the same management as Camberley Audi. The service department at Martins Audi was excellent, but I would agree about the sales side. I had been interested in buying a used S4 from them back in 2000 and wasn't impressed either.
They have done all the work, and based on the MOT advice they have given, they are doing a thorough job. I've got a failure on my Miltek exhaust so I have a trip to Dialynx tomorrow. I suppose at some point I had to get work done on my 'non-standard' parts and that time is now
Anyway like me with VAG-COM, the dealer can't do diagnostics on my car. I had worried that this might happen. So they were not able to fault-find the MFSW problem, but nor were they able to confirm that my dashpod needs replacing. However they did test that there is an excessive current draw, which pretty much confirms what Audi Reading had told me. So I said "fine - please just change the pod as I requested". The response was "sorry, it's on back-order".
Now when I booked this appointment 4 weeks ago, I asked them about this back-order business and they assured me that this is not a normal situation and they should be able to get the part in 24 hours. Clearly that was BS. If I had been 100% sure that the pod needed replacing I would have asked them to order it in advance. I don't feel that I can claim this as incompetence on their part, but just one of those things that happen. Maybe I make it worse by getting an MOT, service, wheel alignment AND diagnostics done at the same time.
Oh well, I suppose I have to go back to them to get the MOT finished off anyway so another booking is no big deal. I just hope that the new pod also fixes the MFSW problem (but it probably won't
). At the moment I am keeping an open mind and am giving them the benefit of the doubt.By the way Dave, when you were in contact with Basingstoke Audi in 2003, they were Martins Audi, but now they have the same management as Camberley Audi. The service department at Martins Audi was excellent, but I would agree about the sales side. I had been interested in buying a used S4 from them back in 2000 and wasn't impressed either.
2001 Silver S4 Avant
AmD remap, APR R1 DVs, APR bipipe, Full Miltek exhaust
H&R coilovers, AWE DTS, Porsche front brakes, Short-shifter, 18" RS4 replicas
Defi-HUD boost gauge / turbo-timer (with afterrun pump modification), Phatbox
AmD remap, APR R1 DVs, APR bipipe, Full Miltek exhaust
H&R coilovers, AWE DTS, Porsche front brakes, Short-shifter, 18" RS4 replicas
Defi-HUD boost gauge / turbo-timer (with afterrun pump modification), Phatbox
Aha! This is exactly the problem I have posted about in my other thread http://www.rs246.com/index.php?name=PNp ... ht=rns+diy . Did you ever get to the bottom of it, Jarv?
Fen
'03 RS6 Avant in ebony black/grey leather, black optics, solar roof, dippy & foldy mirrors, RNS-E, Bluetooth, West Tuned SOLD
'03 RS6 Avant in ebony black/grey leather, black optics, solar roof, dippy & foldy mirrors, RNS-E, Bluetooth, West Tuned SOLD
Thanks for the feedback.
I've just had the knee-roll off on mine - not happy. Some ^&*^^" has been in there and butchered the wires; they have been extended and soldered directly to the pins on the tuner/CAN interface. Obviously I have no idea if they are on the right pins and the unit still works or if the unit is borked, the plug is completely missing.
I think I'll leave well alone being thankful I have nav and radio at all for now and speak to CriagyB about an RNS-E install with bluetooth. It's an excuse to upgrade I guess.
Good luck with getting yours sorted.
I've just had the knee-roll off on mine - not happy. Some ^&*^^" has been in there and butchered the wires; they have been extended and soldered directly to the pins on the tuner/CAN interface. Obviously I have no idea if they are on the right pins and the unit still works or if the unit is borked, the plug is completely missing.
I think I'll leave well alone being thankful I have nav and radio at all for now and speak to CriagyB about an RNS-E install with bluetooth. It's an excuse to upgrade I guess.
Good luck with getting yours sorted.
Fen
'03 RS6 Avant in ebony black/grey leather, black optics, solar roof, dippy & foldy mirrors, RNS-E, Bluetooth, West Tuned SOLD
'03 RS6 Avant in ebony black/grey leather, black optics, solar roof, dippy & foldy mirrors, RNS-E, Bluetooth, West Tuned SOLD
Car's in at the dealers today. They spent an hour 'diagnosing' and now want me to authorise another 2. Fortunatley they can't do it today and they want their courtesy car back.
I'm tempted to just buy a new TMC tuner unit and stick it in to see if that works. I can do that for less than 2 hours dealer labour.
Problem is, there are a few different types of unit and the part number for mine is on the back and it's a pig to get out. Still, it'll need to come out if it's faulty anyway.
Can someone advise if I would need to code a new TMC to my car, or is it plug and play?
I'm tempted to just buy a new TMC tuner unit and stick it in to see if that works. I can do that for less than 2 hours dealer labour.
Problem is, there are a few different types of unit and the part number for mine is on the back and it's a pig to get out. Still, it'll need to come out if it's faulty anyway.
Can someone advise if I would need to code a new TMC to my car, or is it plug and play?
Mike
Q7
Q7
From what I remember, the TMC does not need programming.
You have a point about the cost of a new one vs paying for diagnostics labour. Makes you think doesn't it?
You have a point about the cost of a new one vs paying for diagnostics labour. Makes you think doesn't it?
2001 Silver S4 Avant
AmD remap, APR R1 DVs, APR bipipe, Full Miltek exhaust
H&R coilovers, AWE DTS, Porsche front brakes, Short-shifter, 18" RS4 replicas
Defi-HUD boost gauge / turbo-timer (with afterrun pump modification), Phatbox
AmD remap, APR R1 DVs, APR bipipe, Full Miltek exhaust
H&R coilovers, AWE DTS, Porsche front brakes, Short-shifter, 18" RS4 replicas
Defi-HUD boost gauge / turbo-timer (with afterrun pump modification), Phatbox
It does make you think Dippy, but, after speaking directly to the technician who is doing the job rather than the service manager, I have decided to give it back to them and authorise another two hours. He is now going to do what he describes as pin out testing. So, at least he's going in behind the dash and actually physically testing things rather than reading DTC's.
A new TMC tuner unit is around £170 plus vat exchange, so it's not exactly something I want to replace if it's not faulty. It's going back the week after next, so I'll update this thread then.
A new TMC tuner unit is around £170 plus vat exchange, so it's not exactly something I want to replace if it's not faulty. It's going back the week after next, so I'll update this thread then.
Mike
Q7
Q7
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