CUSTOMER CARE

Post by **startrek** » Mon May 08, 2006 6:41 pm

Just wanted to know if anybody else has experienced problems with the after sales service as I'm really annoyed with the service I'm getting.

Post by **Simon_M** » Mon May 08, 2006 9:12 pm

Was getting sh!te customer service before I even got to spec the car so pulled the order.

They didn't bat an eyelid, no apology, just a cheque back for £1500 with a compliments slip.

Post by **simple1** » Mon May 08, 2006 9:19 pm

Does seem to be dealer dependent..... have a good relationship with my dealer, nothing is too much trouble.. on the other hand, previous dealer was complete arse and would do nothing unless you were having a tantrum in the middle of the show room!

Post by **Riz_RS4** » Mon May 08, 2006 9:31 pm

Ive already worked out my plan if the dealers dont be nice to me.... I will just park my RS4 and block the main enterance and also calling the local papers!

mmmm perhaps abit extreme?

Riz

Post by **RSfizzy** » Mon May 08, 2006 9:59 pm

That is not a bad idea to block the entrance. That would be helarious!!

Post by **Riz_RS4** » Mon May 08, 2006 10:59 pm

RSfizzy wrote:That is not a bad idea to block the entrance. That would be helarious!!

Yup with a banner held up......

Riz

Post by **shineydave** » Mon May 08, 2006 11:34 pm

block the entrance

worked for me at Kwik-Fit

Post by **bobjebb** » Tue May 09, 2006 8:57 am

shineydave -do tell!

Post by **shineydave** » Tue May 09, 2006 9:22 am

they scratched a set of newly powder coated wheels on a Celica i once owned when they were fitting new tyres then denied all responsibillity, i parked across the bays and told any customers approaching what had happened. that was in the days when i worked continental shifts so i had four days a week to sit there and annoy 'em. the manager said i couldn't do that but when i pointed out to him i was doing it and, in fact, had 4 days a week to do it he soon changed his mind and paid for the wheels doing again plus some compensation for the loss of my car whilst it was being sorted.

Post by **Pattex** » Tue May 09, 2006 6:38 pm

Post by **RedBaron** » Thu May 11, 2006 4:15 pm

Maybe you should have bought your car in Geordie land. called in with a query on the engine hesitation, the workshop manager took car out there and then to see problem first hand, got back and booked car in one day next week with loan car for me. said would contact Audi in meantime to see if they could rectified problem, wilst in showroom was asked if i wanted a cup of coffee at least twice. No problems with customer service here !!

Post by **harry** » Thu May 11, 2006 5:19 pm

it does seem to be a mixed bag with huge variations from dealer to dealer

Post by **GlynRS2** » Fri May 12, 2006 7:12 pm

OK - to put it another way, who can recommend me their dealer?

Post by **gazzab** » Sat May 13, 2006 3:19 pm

RedBaron wrote:Maybe you should have bought your car in Geordie land. called in with a query on the engine hesitation, the workshop manager took car out there and then to see problem first hand, got back and booked car in one day next week with loan car for me. said would contact Audi in meantime to see if they could rectified problem, wilst in showroom was asked if i wanted a cup of coffee at least twice. No problems with customer service here !!

Gidday mate, interested in your nickname, is it related to your surname?

Gazzab

Post by **RedBaron** » Sun May 14, 2006 7:00 pm

Gidday mate, interested in your nickname, is it related to your surname?

Gazzab

Could be? but the car yellow

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