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Last week I tried to buy a pair of Goodyear Eagle Asyms and www.MyTyres.co.uk were recommended to me. The price they were offering was better than all of the other internet based tyre places and most importantly they say they have some in stock. Unfortunately they seem to be a PITA to deal with. A few days after placing the order I was called to say that I had given an invalid landline number (I don't have a landline) and they wanted my address, despite me getting the tyres delivered to one of their registered fitting centres. I was a little unsure about giving them my address over the phone so ended up calling them to make sure it was a legit call. Told them that like many people I didn't have a landline phone, so they asked me if I could give them a neighbour's landline number. I can see how that information would be useful to them...

Thought everything was sorted, then yesterday got home to this amazing email:

> Dear Mr. ,
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> We refer to your tyre order dated 25.02.2010.
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> Because of data security rules we need a proof of identity from our customers to ensure a high level of fraud prevention.
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> So, please fax your last electricity / gas/water/phone bill for address confirmation purposes to the following fax number: 01212103330.
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> You can also send it as an attachment to our e-mail address : mytyres@delti.com
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>
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> We will process your order immediately after confirmation.
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> Please note: If we do not receive a confirmation within 5 days we can only process your order if
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> you transfer the outstanding amount to our account. In this case, we will send you another email
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> with the bank details.
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> Please inform us if you still wish to continue with this order.
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>
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> Thank you very much for your understanding and cooperation.
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> RD 8098235: 2 x Goodyear EAGLE F1 Asymmetric 225/40 R18 92Y XL asymmetric (Su)
>
> Delticom Tyres Ltd., 9 Thames Street, Charlbury, Oxford, OX7 3QL
> Telephone: 0800 3286532 or 01628 676565, Fax: 0049-89-208080815
> Directors: Rainer Binder, Kai Dopmann, Christian Dorndorf
> Bank account (BACS payments [UK]): Commerzbank London Branch, account number 20737320, Sort Code 40-62-01
> Bank account (Only foreign payments): Commerzbank London Branch, Commerzbank house, PO Box 286, 23 Austin Friars, London EC2P 2JD,
> Account no 160/2073732/00, Sort Code 40-62-01, SWIFT: COBAGB2XXXX, IBAN: GB82COBA40620120737320. Payments by cheque: Please use Delticom Ltd as beneficiary.
> VAT Registration No: 768 4385 79, Company No: 04144833
>
>

Sent them an email to assure them that I was only trying to buy two tyres off them and not dynamite (yes, I actually used that phrase!) and questioned why in addition to my bank card details which I had already completed on their website, why did they also need a landline number and a copy of a recent bill.

Because I need a pair of tyres quickly I decided to phone them earlier rather than wait for a pointless email response when I get home tonight. They told me that I must fax a recent bill or my driving license as company policy to prevent fraud against me! When I said I wasn't willing to fax personal details she said rather than fax it I could post it to them instead if I would feel safer. The offshore call centre staff didn't seem to be able to comprehend my lack of enthusiasm for sending them personal details for my own security.

In the end I told them to stick their tyres along with their company policy!

Has anyone else ever had the misfortune of dealing with this company? From what I read on the forum it's only ever been positive comments.
I can't believe i'm the first person who wasn't happy to send them copies of my personal bills and doesn't have a landline.

Try http://www.event-tyres.co.uk/ as an alternative - i've used them on and off for a few years and they've always been very good.

Oh, and i don't blame you for telling them where to put their tyres, i would have been equally annoyed. Ludicrous!

It's all down to fraud prevention, lots of online sites require such intrusive information. Personally I don't like giving all the info out because you can't trust them with it. Had the same thing with natwest, agreed no marketing and what do I get marketing calls in the end told them if they call again they will hear their card being cut up.

Seems a lot of companies use fraud prevention as a pretence for extracting marketing information, cold callers should be shot after a lot of painful torture.

Glad it's not just me that feels it's over the top for these companies.

www.camskill.co.uk

does what it says on the tin

davidkoulakis wrote:www.camskill.co.uk

does what it says on the tin

They were the first place I tried. Unfortunately their tin says "Out of Stock" for my size.
Called them up and they said it would be 3 weeks.

Got a call this morning from the tyre fitting place which MyTyres was delivering to to say they had received the tyres (from my cancelled order). I phoned up the MyTyres offshore call centre this morning and pointed out that as the tyres were already at the fitting centre, it would be mutually beneficial for them to accept my payment without me sending them the key to my front house, birth certificate, passport and a sample of my DNA.

At first they wouldn't budge, but as soon as I pointed out that they had already paid to ship the tyres from Germany to the UK and if they wouldn't accept my payment they would also have to pay for the return shipment too, the nice lady spoke to her supervisor and they have agreed to complete the sale if I do a bank transfer. Why didn't they just offer to do that in the first place?

So, aside from the delay and hassle of having to moan at call centres about company policy (which in retrospect I quite enjoyed) I am happy with the outcome.

The ironic thing here is that they were requesting these docs to prevent themselves being defrauded, yet in doing so all it did was make me cancel my order (and therefore my payment) and if I was unscrupulous I could quite easily have turned up at the tyre fitting centre today, paid the £10 fitting charge and drove off into the sunset with the tyres without actually having paid for them. I'll bet they wouldn't have had a problem with charging my debit card without my personal docs if i'd done that! Fortunately for them i'm an honest scouser and will wait until they confirm they've received my bank transfer before making an appointment with the tyre fitting place.

Now to cancel my order with French based Pneus-Online... who only man their helpline from 9-11am and 2-4pm each day.

What happened to the good old local tyre depots that could get you cheap tyres next day and fit them for free?

Fiddlesticks!!

Pneus-Online have already dispatched their tyres and would charge for orders cancelled afterwards. So now need to wait for their tyres to arrive at the fitting station. Not the end of the world as it only cost £20 more with them. Seems like good value for money compared to the hassle with MyTyres!

Also means that MyTyres will now end up out of pocket as I won't be completing the sale with them due to their company policy. Did however call them to let them know that I will not be progressing with the sale just incase the tyre fitters decided to keep the tyres they sent (it is Liverpool after all ).

Say it with me people... P I T A ! ! !