SportsTech are Rubbish
Posted: Thu May 08, 2008 10:06 pm
Hi Guys,
as the title suggests Sports Tech in Ilkeston are totally rubbish and I really dont want anyone else to go through the pain or hassle that I have just been through for the last few months. They call themselves Audi BMW & Mercedes specialists, I wouldnt let them work on a BMX.
Anyhow I will stick to facts and you can draw your own opinions & conclusions -
I bought an RS6 9th Feb 08 and after a few days I discovered the DRC was shot.
I contacted Sports Tech for a quote to replace with KW's.
At first they seemed very organised and proffessional, I agreed for them to order the KW kit and when the kit was delivered for them to fit it, this was on the 28th Feb08.
I waited for 5 weeks and eventually after numerous phone calls and emails to Sports Tech the kit had allegedly turned up but was a couple of small parts missing which were due in the next day.
The car was taken into Sports Tech on 3rd April 08 and was expected to be all repaired by 4/5th April. I was given a L reg 320i BMW with 171000 miles on the clock as a courtesy car, this was not the best car in the world but better than nothing and OK for what was expected to be a few days.
However the car was not fixed for the 4/5th April, as allegedly the small parts were still missing and due in anytime.
I continued to phone or email Sports Tech on a daily basis anxious for when I would get my car back, at first I was told in a few days the parts will be in soon from Germany.
This went on for two weeks, I then asked what are the small parts they were waiting for, I was told it was the front shocks as they had mistakenly been sent to someone else. This I naively accepted and continued to wait either phoning or emailing every couple of days, (they never returned my calls if the person I needed to speak to wasnt there).
After another week I asked what exactly is the situation with my car, I was told the rear shocks are all done and the new KWs are in place but still waiting for the fronts. I waited a few more days, by this time none of my calls were returned nor emails answered so at the end of the 4th week I was getting really frustrated and suspicious to what was really happening.
I no longer believed that they had any of the kit or done any work to the car at all. I finally gave up hope and called them to advise that I was going to collect the car the very next day which was now the 2nd May 08.
When I got there I find that the car has not had any work done to it at all, it was all lies, none of the kit had ever turned up and even worse someone had been using my RS6 and clocked up 146 miles while I was driving round in their shitty 15 year old BMW ! My car also had a small scuff to the rear bumper which wasnt there before !
I was completely gutted and still to this day I can not understand why they continued to lie and string me along. I have not heard from them since with any kind of explanation or appology.
So thats my rant over, use Sports Tech at your peril ! I wanted to share my experiences with others so they dont get the same treatment.
I had my car fixed yesterday while I waited - the full DRC system fully replaced with KW's from a very reputable firm near Chester that some of you may know of! and I only called them last Thursday to arrange it!
Finally the car drives as it should, no thanks to Sports Tech.
as the title suggests Sports Tech in Ilkeston are totally rubbish and I really dont want anyone else to go through the pain or hassle that I have just been through for the last few months. They call themselves Audi BMW & Mercedes specialists, I wouldnt let them work on a BMX.
Anyhow I will stick to facts and you can draw your own opinions & conclusions -
I bought an RS6 9th Feb 08 and after a few days I discovered the DRC was shot.
I contacted Sports Tech for a quote to replace with KW's.
At first they seemed very organised and proffessional, I agreed for them to order the KW kit and when the kit was delivered for them to fit it, this was on the 28th Feb08.
I waited for 5 weeks and eventually after numerous phone calls and emails to Sports Tech the kit had allegedly turned up but was a couple of small parts missing which were due in the next day.
The car was taken into Sports Tech on 3rd April 08 and was expected to be all repaired by 4/5th April. I was given a L reg 320i BMW with 171000 miles on the clock as a courtesy car, this was not the best car in the world but better than nothing and OK for what was expected to be a few days.
However the car was not fixed for the 4/5th April, as allegedly the small parts were still missing and due in anytime.
I continued to phone or email Sports Tech on a daily basis anxious for when I would get my car back, at first I was told in a few days the parts will be in soon from Germany.
This went on for two weeks, I then asked what are the small parts they were waiting for, I was told it was the front shocks as they had mistakenly been sent to someone else. This I naively accepted and continued to wait either phoning or emailing every couple of days, (they never returned my calls if the person I needed to speak to wasnt there).
After another week I asked what exactly is the situation with my car, I was told the rear shocks are all done and the new KWs are in place but still waiting for the fronts. I waited a few more days, by this time none of my calls were returned nor emails answered so at the end of the 4th week I was getting really frustrated and suspicious to what was really happening.
I no longer believed that they had any of the kit or done any work to the car at all. I finally gave up hope and called them to advise that I was going to collect the car the very next day which was now the 2nd May 08.
When I got there I find that the car has not had any work done to it at all, it was all lies, none of the kit had ever turned up and even worse someone had been using my RS6 and clocked up 146 miles while I was driving round in their shitty 15 year old BMW ! My car also had a small scuff to the rear bumper which wasnt there before !
I was completely gutted and still to this day I can not understand why they continued to lie and string me along. I have not heard from them since with any kind of explanation or appology.
So thats my rant over, use Sports Tech at your peril ! I wanted to share my experiences with others so they dont get the same treatment.
I had my car fixed yesterday while I waited - the full DRC system fully replaced with KW's from a very reputable firm near Chester that some of you may know of! and I only called them last Thursday to arrange it!
Finally the car drives as it should, no thanks to Sports Tech.