My Autodoc Experience
Posted: Mon Jun 08, 2020 11:05 am
Hi All
Just an FYI on my experience using autodoc.
I was looking for a trans service kit for the RS6 and used my reg on Autodoc to find the part. It came up with the kit and in green it said:
"This product fits your AUDI A6 C6 Avant (4f5) RS6 Quattro"
Now, given that extremely specific confirmation, I ordered the part only to discover later that it was incorrect. I asked for a refund that included shipping and return freight as they had miss-sold me the kit. Their response was that "It was a only a suggestion that it might fit your car, not confirmation" and they steadfastly refuse to refund any freight. They also tried to sell me more stuff at the same time, which was somewhat infuriating:
"We strongly recommend you think of buying a set of filters, spark plugs, brake pads and brake discs as well"
Suffice to say that I will probably go to the dealer before I consider using Autodoc again.
Just an FYI on my experience using autodoc.
I was looking for a trans service kit for the RS6 and used my reg on Autodoc to find the part. It came up with the kit and in green it said:
"This product fits your AUDI A6 C6 Avant (4f5) RS6 Quattro"
Now, given that extremely specific confirmation, I ordered the part only to discover later that it was incorrect. I asked for a refund that included shipping and return freight as they had miss-sold me the kit. Their response was that "It was a only a suggestion that it might fit your car, not confirmation" and they steadfastly refuse to refund any freight. They also tried to sell me more stuff at the same time, which was somewhat infuriating:
"We strongly recommend you think of buying a set of filters, spark plugs, brake pads and brake discs as well"
Suffice to say that I will probably go to the dealer before I consider using Autodoc again.