Car dealer purchase nightmare
Car dealer purchase nightmare
Hi chaps need some advice on a 2nd hand car purchase turned into a nightmare!
Wife was long time looking for a Porsche Cayenne Turbo S. very rare model after months of trolling websites we only managed to view a handful of dogs.
As we were about to give up a lovely example came on the market, well over budget, but after a chat with dealer it seemed to be the perfect fit.
We took a 6 hour drive up to Newcastle to view the car and in person it was very clean and seemed honest. On the test drive noticed a few faults which weren’t advertised as present:
- Rear camera not working
- Rear parking sensors not working
- Drivers window not working
- Intermittant loss of power/boost.
So we were ready to walk very disappointed but the dealer agreed to pay for any work to be repaired at a local specialist of my choice and such was specified on the signed invoice.
So no problem we took the car home and got it booked in at a very well known Porsche specialist, advised the dealer and he contacted them to agree he would be paying for any work.
Here it where it gets messy. Porsche Indy sent a quote over totalling 3k of work for parts and labour. Dealer immediately phoned me and said he’s not paying the extortionate costs and now want to collect the car from London and take it back up to Newcastle to repair themselves.
I’m not happy for them to do that as I know it will be done as cheaply as possible and I’ll have no control over it at the other side of the country!
To top it all off Porsche Indy are refusing to release the car unless the diagnostic work is paid for and dealer isn’t budging on releasing any money so we’ve currently lost the car altogether.
In hind sight this had disaster spelt all over it from the start but I was blinded by the thought of a wasted 10 hour round trip.
How could I proceed from here? Do I have right to reject the car as it was sold under agreement of repairs being covered at a specialist of my choice? Is my hire car costs claimable from dealer?
Car was purchased less than 30 days ago.
Thanks.
Wife was long time looking for a Porsche Cayenne Turbo S. very rare model after months of trolling websites we only managed to view a handful of dogs.
As we were about to give up a lovely example came on the market, well over budget, but after a chat with dealer it seemed to be the perfect fit.
We took a 6 hour drive up to Newcastle to view the car and in person it was very clean and seemed honest. On the test drive noticed a few faults which weren’t advertised as present:
- Rear camera not working
- Rear parking sensors not working
- Drivers window not working
- Intermittant loss of power/boost.
So we were ready to walk very disappointed but the dealer agreed to pay for any work to be repaired at a local specialist of my choice and such was specified on the signed invoice.
So no problem we took the car home and got it booked in at a very well known Porsche specialist, advised the dealer and he contacted them to agree he would be paying for any work.
Here it where it gets messy. Porsche Indy sent a quote over totalling 3k of work for parts and labour. Dealer immediately phoned me and said he’s not paying the extortionate costs and now want to collect the car from London and take it back up to Newcastle to repair themselves.
I’m not happy for them to do that as I know it will be done as cheaply as possible and I’ll have no control over it at the other side of the country!
To top it all off Porsche Indy are refusing to release the car unless the diagnostic work is paid for and dealer isn’t budging on releasing any money so we’ve currently lost the car altogether.
In hind sight this had disaster spelt all over it from the start but I was blinded by the thought of a wasted 10 hour round trip.
How could I proceed from here? Do I have right to reject the car as it was sold under agreement of repairs being covered at a specialist of my choice? Is my hire car costs claimable from dealer?
Car was purchased less than 30 days ago.
Thanks.
Re: Car dealer purchase nightmare
car hire costs-nope
your agreement with dealer-not if he deems quote unreasonable,he has the right to get it fixed where he chooses-by himself if he can
opc parts new[and used] are a fortune-eye watering in fact,i"m surprised a northener agreed anything to do with london rates
is the diagnostic work expensive?
your agreement with dealer-not if he deems quote unreasonable,he has the right to get it fixed where he chooses-by himself if he can
opc parts new[and used] are a fortune-eye watering in fact,i"m surprised a northener agreed anything to do with london rates
is the diagnostic work expensive?
Re: Car dealer purchase nightmare
Not sure they won’t discuss costs with me at the moment as the dealer is the customer not us the owners.
Re: Car dealer purchase nightmare
What about taking a pragmatic view and maybe pursue the dealer for part payment of the quoted works?
Might cost you a grand or so but at least you'll have a car you know is on good fettle and with the least amount of hassle.
I imagine a bill of £3k is a relatively small one as far as porsche ownership will go.
Might cost you a grand or so but at least you'll have a car you know is on good fettle and with the least amount of hassle.
I imagine a bill of £3k is a relatively small one as far as porsche ownership will go.
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Re: Car dealer purchase nightmare
Personally,
I think Contract Law takes precedence here.
Sounds like breach of contract - ergo hand the car back and just absorb the costs of visiting and hire car, not ideal but easiest way out I imagine.
J.
I think Contract Law takes precedence here.
Sounds like breach of contract - ergo hand the car back and just absorb the costs of visiting and hire car, not ideal but easiest way out I imagine.
J.
07 RS4 Avus Avant : Usual spec with Buckets+FBSW+iPod dock+TV etc...100k+
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Thanks to GBH Motorsport MRC Tuning VirdeeAuto Dubstep AwesomeGTI Wallachie Trups
H&R - Coilovers ARBs Spacers : 034 - RearArms Droplinks BilletMounts StrutTops : Eibach FrontArms : Powerflex Bushes
MRC - Stage2 Map+codeouts Stage2 Inlet+7mm gasket Stage2 deCarbon CAF : BMC Filter : Milltek Decats NonRes
Anthracite Alloys : Advan Neovas : Ferodo Pads+Castrol SRF : HEL Brakelines : Trups LED lighting
Re: Car dealer purchase nightmare
not trying to be condescending either but that sort of car can throw huge bills at any given time,and you already stated it was a bit above your budget-i"d try and hand it back too as above,i"ve repaired a few old porkers and the price of parts is always "how much? !!! lol even compared to known expensive cars they take the mick for parts prices
Re: Car dealer purchase nightmare
Did you pay for some of it on your credit card? I always do this for at least a few hundred quid of the price to give section 75 protection.
I personally would look at getting the dealer to contribute half. Then take a hit in the remaining 1500.
Assuming the car is otherwise good, of course.
I personally would look at getting the dealer to contribute half. Then take a hit in the remaining 1500.
Assuming the car is otherwise good, of course.
Daytona RS6 C5 Avant. Viper'd, Billies, Waggers, MTM box brain, C6 stoppers, xcarlink, R8 coolant cap (woohoo)
///M3 E46 | XC90 (V8, natch) | Passat GTE | RR Classic V8 flapper
"The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong it usually turns out to be impossible to get at and repair."
///M3 E46 | XC90 (V8, natch) | Passat GTE | RR Classic V8 flapper
"The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong it usually turns out to be impossible to get at and repair."
Re: Car dealer purchase nightmare
I've tried this before, the people I deal with tend to not like credit cards, too much of a paper trail, they say.
No matter where you go, there you are.
Re: Car dealer purchase nightmare
I've never had a problem. I must choose more reputable dealers!
Daytona RS6 C5 Avant. Viper'd, Billies, Waggers, MTM box brain, C6 stoppers, xcarlink, R8 coolant cap (woohoo)
///M3 E46 | XC90 (V8, natch) | Passat GTE | RR Classic V8 flapper
"The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong it usually turns out to be impossible to get at and repair."
///M3 E46 | XC90 (V8, natch) | Passat GTE | RR Classic V8 flapper
"The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong it usually turns out to be impossible to get at and repair."
Re: Car dealer purchase nightmare
deposit £100 with credit card. covered.
Ferrari 488 Spider
C6 RS6
E46 M3 convertible
Nissan 200sx mk 2
Vauxhall Senator
Ford Sierra 1.8LX
Peugeot 205 1.9 GTi
Vauxhall Belmont SRi
Vauxhall Astra 1.3
Vauxhall Astra 1.3
1st car Datsun 120 FII Lime green....yeah
C6 RS6
E46 M3 convertible
Nissan 200sx mk 2
Vauxhall Senator
Ford Sierra 1.8LX
Peugeot 205 1.9 GTi
Vauxhall Belmont SRi
Vauxhall Astra 1.3
Vauxhall Astra 1.3
1st car Datsun 120 FII Lime green....yeah
Re: Car dealer purchase nightmare
Dealers?! I was talking about pimps.
No matter where you go, there you are.
Re: Car dealer purchase nightmare
I think section 75 excludes personalised services anyway so no biggy.
Daytona RS6 C5 Avant. Viper'd, Billies, Waggers, MTM box brain, C6 stoppers, xcarlink, R8 coolant cap (woohoo)
///M3 E46 | XC90 (V8, natch) | Passat GTE | RR Classic V8 flapper
"The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong it usually turns out to be impossible to get at and repair."
///M3 E46 | XC90 (V8, natch) | Passat GTE | RR Classic V8 flapper
"The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong it usually turns out to be impossible to get at and repair."
Re: Car dealer purchase nightmare
Shame, it might alleviate me disposing of so many dead prossies. It's the only reason I've kept the avant, I could be back in a 'loon by now.
No matter where you go, there you are.
Re: Car dealer purchase nightmare
Chain saw, go buy a loon.
previous- Pug 205 gti, 306 gti, 309 gti Goodwood.
Audi S3, S4 V8 avant.
Porsche Macan Turbo.
Gone but NEVER forgotten - C5 RS6 Misano red avant.
Now - Empty garage
If you don't know where you're going, any road will take you there!
Audi S3, S4 V8 avant.
Porsche Macan Turbo.
Gone but NEVER forgotten - C5 RS6 Misano red avant.
Now - Empty garage
If you don't know where you're going, any road will take you there!
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