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Audi have had a knock on the head
Posted: Tue Sep 24, 2019 3:33 pm
by johnny11
So I got a good will gesture to spend within the audi network which I did last month, I didn’t spend the full amount was about £50 left to spend, so when I got home phoned Audi CS to see if they would just take £50 off my next service the reply I got was, “actually sir would you like your RS6 next service completely free on us?” Which I obviously accepted, and it’s also the major service due next too, nice little bonus there.
Re: Audi have had a knock on the head
Posted: Tue Sep 24, 2019 3:49 pm
by sasha320
Good for you and fair play to Audi.
It is a shame in other matters they appear toothless in sorting out (either way) basic disagreements between customers and dealerships - instead they simply ‘hear everyone out’ and then side with the dealer (or agree with the customer but still refer to the dealer).
Re: Audi have had a knock on the head
Posted: Tue Sep 24, 2019 4:22 pm
by johnny11
sasha320 wrote: ↑Tue Sep 24, 2019 3:49 pm
Good for you and fair play to Audi.
It is a shame in other matters they appear toothless in sorting out (either way) basic disagreements between customers and dealerships - instead they simply ‘hear everyone out’ and then side with the dealer (or agree with the customer but still refer to the dealer).
I know where are coming from, the issue i had originally was incompetence from the dealer, and I had to get Audi CS Involved and took 3 months to sort out. Personally I shouldn’t of needed to get CS involved if the dealer had done there job properly.