Audi UK Technical Department??
Posted: Sat Jan 28, 2017 8:57 pm
When showing a friend and neighbour my car's live tyre pressure and temperature readings during a mile round trip from my house, quite coincidentally, the Low Tyre Pressure monitor's warning came on and the car's right rear tyre pressure, just then noticed to be down over 0.5Bar, continued dropping in front of my eyes. By the time I parked up back home the pressure was about 1.0Bar (c.f. 2.8Bar). I soon found a conical metal shard, protruding 5mm from the very middle groove in the tread, that hissed when touched. Pulling its buried 5mm out left a very tiny tear, but the tyre still went completely flat in minutes. I pumped it back up to 3Bar and the next morning was relieved and surprised to find the TP monitor still showing 3Bar. Watching the tyre pressure as I drove, I took the car to a friendly local garage (Picador). They sells tyres and I hoped for a repair/patch, but they were perplexed to find the tyre had a 1/2" deep foam lining across almost all its inner flat width and around its whole inner circumference, seemingly held on by a thick layer of brown glue. Their tyre technician was non-plussed as was his workshop manager. I phoned my Audi dealership's parts department, knowing that their friendly service department head technician was abroad. They naturally sell tyres for Audis, but were unable to help and suggested I ring Audi UK and speak to their Technical Department for advice. Audi UK weren't able to help me and stated "We don't have a Technical Department!". Starting to get a bit frustrated, I asked "Do I really have to ring Ingolstadt where the tyres were put on the car to get an answer?"!!!!
So does Audi UK really not have a Technical Department, where owners can ring for advice and know how?
What I should have done, in hind sight, was phone Continental Tyres, but by this this time the workshop manager had discovered that Continental Contisport Contact have the foam layer for sound absorbency, but also the "glue" holding the foam is able to seal punctures, if not too big! So my tyre didn't need repairing and was put back on. The foam and glue aren't to be removed and the tyre can't be repaired in the usual manner as that could weaken it and it would have to be thrown. The tyre will either seal its punctures successfully or not and, if not, again the tyre would need to be discarded. So might Continentals still have something to offer over Mich and Pirelli, particularly if they puncture at 189 mph, or do they also offer the same puncture sealing benefit?
So does Audi UK really not have a Technical Department, where owners can ring for advice and know how?
What I should have done, in hind sight, was phone Continental Tyres, but by this this time the workshop manager had discovered that Continental Contisport Contact have the foam layer for sound absorbency, but also the "glue" holding the foam is able to seal punctures, if not too big! So my tyre didn't need repairing and was put back on. The foam and glue aren't to be removed and the tyre can't be repaired in the usual manner as that could weaken it and it would have to be thrown. The tyre will either seal its punctures successfully or not and, if not, again the tyre would need to be discarded. So might Continentals still have something to offer over Mich and Pirelli, particularly if they puncture at 189 mph, or do they also offer the same puncture sealing benefit?