Is it just me or is this about the crappiest service provider there is?
Besides frequent loss of broadband my less than a year old V+ box has now decided to stop working.
When you eventually find the telephone number to report the fault you are faced with umpteen selections and normally a very long wait whilst being assured how important your custom is - yeah right!
Every time I complain about the broadband I have to go through the same tedious routine, switch of, unplug, wait etc only to then be told there is a fault and an engineer will have to come out.
Whatever time slot you are given for the engineer they invariably arrive about 5 mins before the end of it meaning you are hanging around for 4 hours.
Rant over!
Virgin media
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Steve_C
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Re: Virgin media
I am on V broadband and regularly lose signal also. Haven't got round to looking at who might give a better service yet though....
Gone to the dark side
Re: Virgin media
To a degree I accept that things don't always work but it's the "there must be something wrong with your equipment and you are an idiot" attitude that bugs me.
I lose broadband, eventually get through to their "overseas" call centre, go through all of there inane procedures which involves me dragging a 200kg work desk out so I can unplug the connection as "your connection looks ok our end sir" is always the message only to then be told there is a fault and a technician will need to call.
When they give you a 4 hour time slot why do they always turn up 3hrs 55mins into it?
Plus their phone help involves a mass of different options which eventually lead to a bloody long wait while listening to crap music.
Having once waited nearly an hour to speak to someone I demanded to speak to someone in authority and was put through to the security guard at Virgin HQ!
Needless to say he wasn't much help.
I lose broadband, eventually get through to their "overseas" call centre, go through all of there inane procedures which involves me dragging a 200kg work desk out so I can unplug the connection as "your connection looks ok our end sir" is always the message only to then be told there is a fault and a technician will need to call.
When they give you a 4 hour time slot why do they always turn up 3hrs 55mins into it?
Plus their phone help involves a mass of different options which eventually lead to a bloody long wait while listening to crap music.
Having once waited nearly an hour to speak to someone I demanded to speak to someone in authority and was put through to the security guard at Virgin HQ!
Needless to say he wasn't much help.
Re: Virgin media
Yep, they are invariably <beep> and I am in the process of dropping them. I enquired last year why the packages I receive and pay for no longer existed on their website and why I was paying £45 per month for less (Basic TV, line rental and 10MB broadband) than what they were offering new customers for £25 (TV M, line rental plus free evening weekend calls 20MB broadband). Very apologetic and upgraded my package. Great you think? Read on.
Then in December I had to make a call to Abu Dhabi thinking OK it'll be expensive but about 50-75p/minute. More like 2.10 a minute! And because I hadn't opted for International package at 4.99 for that month I got a bill for £252 for one call. I said I would be leaving to which I was advised I was under contract and would owe them 6 months rental if I did. Given I have been with them 5 years and haven't had a contract renewal since then I asked how this could be the case to be told I renewed my contract when I phoned earlier in the year and had my package upgraded. And here's the best bit, that I had signed a contract to this effect to which I said I had not and hung up. Three days later what arrives in the post, the contract I was supposed to have signed 6 months previously to sign. I phoned them to ask what this contract was for and it was for the new services I had asked to sign up to; no apologies, just brazen fraud.
Absolute shower of <beep>! And they must be one of the most expensive providers now for what? Bollocks service, inconsistent products and nonchalant, condascending and often rude employees (particularly the 'out of country' IT lot who think you are thick for calling them).
Then in December I had to make a call to Abu Dhabi thinking OK it'll be expensive but about 50-75p/minute. More like 2.10 a minute! And because I hadn't opted for International package at 4.99 for that month I got a bill for £252 for one call. I said I would be leaving to which I was advised I was under contract and would owe them 6 months rental if I did. Given I have been with them 5 years and haven't had a contract renewal since then I asked how this could be the case to be told I renewed my contract when I phoned earlier in the year and had my package upgraded. And here's the best bit, that I had signed a contract to this effect to which I said I had not and hung up. Three days later what arrives in the post, the contract I was supposed to have signed 6 months previously to sign. I phoned them to ask what this contract was for and it was for the new services I had asked to sign up to; no apologies, just brazen fraud.
Absolute shower of <beep>! And they must be one of the most expensive providers now for what? Bollocks service, inconsistent products and nonchalant, condascending and often rude employees (particularly the 'out of country' IT lot who think you are thick for calling them).
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