car dealer starting to p1ss me off

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boombastik
3rd Gear
Posts: 351
Joined: Tue Jul 02, 2013 8:32 pm
Location: Aberdeenshire

car dealer starting to p1ss me off

Post by boombastik » Thu Apr 24, 2014 9:49 am

Had the RS4 for 3 weeks on this friday now and apart from going to get the steering corrected today its been perfect

but the after sales service from the dealer is really starting to p1ss me off :rant:

when i was in looking at the car i asked about the service book which they said they had and it had 5 x audi dealer stamps between aberdeen & edinburgh and one from an independant and they said they had seen it and it was in their office somewhere..

the day i pick the car i go back as the service book is missing, they tell me its had to be sent away to be stamped for its last service

i ask again the following week another salesman tells me its been lost in the post with the spare key as the auction house has sent them and they have went missing, they tell me they will sort out a duplicate and a spare key and he will leave a note for the other salesman to deal with it
i go back a week later and ask the other sales man about the service book and i tell him that the other guy told me it was lost in the post, but he tells me all service books or keys posted are sent recorded delivery and again he tells me i'll get it next week as they have had to send it to arnold clark to get stamped

honestly starting to think they are coming the c**t now, i would never have purchased the car without service history as it was advertised with it, the 1 year warranty i purchased also is now void as the front page states that the car must be serviced according to manufatcures intervals and without a service book i cant prove it

its so obvious that they cant get their stroy straight between them so theres a cover up of some sort going on...
RS4 B7 Saloon Milltek Cat back, CAF with piper cross panel, Wrapped optics black, Satin black wheels, TRUPS LED front DRL's & sides, goodridge braided hoses, H&R 10/15mm spares front/rear
Bilstien B16 coilovers with H&R anti roll bars
MRC stage 2 deflapped, precat gutted 439ps 481nm torque
1/4 mile time 12.884sec

My clutch replacement write up can be found here viewtopic.php?f=35&t=116929&start=15

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Ian_C
Cruising
Posts: 6682
Joined: Fri May 07, 2004 10:11 pm
Location: Bedford

Re: car dealer starting to p1ss me off

Post by Ian_C » Thu Apr 24, 2014 10:41 am

Not an Audi dealer by the sounds of it? Drop the car back and ask for your money back. That should make them pull their fingers out!
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boombastik
3rd Gear
Posts: 351
Joined: Tue Jul 02, 2013 8:32 pm
Location: Aberdeenshire

Re: car dealer starting to p1ss me off

Post by boombastik » Thu Apr 24, 2014 11:11 am

correct, its a local garage with what i thought had a good rep; we bought the wifes R32 from them over a year ago with no problems, so never thought i would have any this time....

think that will be my plan if they cant produce it will be to start asking for cash back
RS4 B7 Saloon Milltek Cat back, CAF with piper cross panel, Wrapped optics black, Satin black wheels, TRUPS LED front DRL's & sides, goodridge braided hoses, H&R 10/15mm spares front/rear
Bilstien B16 coilovers with H&R anti roll bars
MRC stage 2 deflapped, precat gutted 439ps 481nm torque
1/4 mile time 12.884sec

My clutch replacement write up can be found here viewtopic.php?f=35&t=116929&start=15

ASC
3rd Gear
Posts: 291
Joined: Wed Mar 21, 2012 7:46 pm
Location: Aberdeenshire

Re: car dealer starting to p1ss me off

Post by ASC » Thu Apr 24, 2014 2:55 pm

Don't take it back till after Crieff meet! ;)
Current - 07 Sprint Blue RS4 Avant Black optics / Buckets / FBSW / MRC Stage 2 / De flapped Manifold / CAF / BMC filter / Decat / Non Res Miltek / Bilstein B16's / Tarox discs, pads and lines / H&R ARBs / 19x9.5 Ispiri ISR1 wheels / MPSS tyres / DTM carbon splitter
Previous - 06 Sprint Blue B7 S4 Avant JHM 91 tune / 2.5" Custom Cat-less DP's / Miltek Non Res Cat back / BMC filter / H&R springs / 19" Fox MS007 wheels/Good Year F1's / EBC TG discs / Yellow stuff pads

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