New RS4 - not as described

[Madelvic]

Looking for advice

Bought a late '13 RS4 from a garage, collected it yesterday. Taken me a while to find the right car at the right price, and it is in great condition

However..... I am / was very fussy about spec and a must have was B&O. It was advertised as having this, but on the way home realised (because the sound quality wasn't great) that it doesn't. It was a 340 mile round journey to collect the car, so not just down the road


Question is, what to do. Options are:

1. Nothing
2. Reverse the deal under Consumer Rights Act
3. Reduced price from garage to allow upgrade of the audio with non-Audi parts
4. Retrofit B&O (it's possible, Hazzydayz, £2400 inc VAT) at the garage's cost?

Has anybody any experience of upgrading the audio in non-B&O (or B&O) cars?

Thanks

[Ian_C]

Looking for advice

Bought a late '13 RS4 from a garage, collected it yesterday. Taken me a while to find the right car at the right price, and it is in great condition

However..... I am / was very fussy about spec and a must have was B&O. It was advertised as having this, but on the way home realised (because the sound quality wasn't great) that it doesn't. It was a 340 mile round journey to collect the car, so not just down the road


Question is, what to do. Options are:

1. Nothing
2. Reverse the deal under Consumer Rights Act
3. Reduced price from garage to allow upgrade of the audio with non-Audi parts
4. Retrofit B&O (it's possible, Hazzydayz, £2400 inc VAT) at the garage's cost?

Has anybody any experience of upgrading the audio in non-B&O (or B&O) cars?

Thanks

Make sure you have a copy of the advert!! You might be stuck without this.

Unacceptable for the car to be advertised with B&O (which 90-95% of cars have?) only to find actually it doesn't. Assuming they handed it to you with a full tank, personally I'd get the ball rolling immediately, I'd just threaten to drop it back with them for a full refund and see what their reaction is / if they offer you anything

I don't have a B8, but I was given a B8.5 loaner whilst my S4 was in for service once and the B&O was bloody brilliant! Also driven a B8 RS4 but I was listening to the V8 not the stereo! My dads just gone from an A3 with BOSE to an A3 with the completely billy basic system and he says he misses the upgrade sounds.

[Graeme4130]

I don't fancy your chances of them paying to have it retrofitted, but you're in a good position to ask for a few quid back from them
How much you get depends entirely on the dealer and how much they made on the car
Like Ian say's though, take a screen print of the advert as it might quickly disappear and then you've not got a leg to stand on as we all know how untrustworthy dealers can be

[pmj]

From what I understand even from a dealer a second hand car is sold as seen and the advert used are mostly generic, Its basically up to you to check it out before you agree to buy the car, I doubt very much if you will get anything from the garage...

[Geoff A]

Mis-sold an RS4, eh? Errors and omissions do happen, but its worth gathering the evidence and lean on them politely but firmly - you have nothing to lose. I had similar with my S4 Avant - when I finally got to view/test drive the car (it was sourced from another dealership in the same group) it had 3k more miles on the clock than as advertised. It proved a good bargaining chip as I flagged up their incompetence and deceitfulness, and called into question their MI, as no one bothered to check the basics when the car arrived. I hadn't driven it away at that point, so I probably had more leverage than you, as you've signed and gone. Just be realistic in your expectations, as you won't get £2.4k back to cover a retrofit. A free service or two might be sensible. The words 'I'm very disappointed' are a great opener to the DP.

[Brooner]

Do you not have a 14 to 30 day period that you can cancel the agreement I would just take it back and cancel the deal

[kmpowell]

If you bought it from an indi dealer, don't go in guns blazing.

99% of indi dealers don't (or have no means) check what was optional, so they may have assumed it had it, or the previous owner told them it had it etc.

A polite but firm phone call is required at this stage before you start throwing consumer rights acts about.

[Madelvic]

All good advice, thanks

Not in my nature to go in heavy handed - will try and seek a mutually agreeable solution

This was the advert for info. Owned by the boss of a specialist garage

A truly stunning RS4 Avant. With a great spec. Including Full Fine grey Nappa leather. Sat nav. new roof box and rails, B and O sound system, sports pack, pan roof. Heated seats. Electric seats. Auto lights. Xenon lights. Bluetooth. DRL. 20 inch 10 v spoke alloy wheels. Auto boot open. Park distance control. Load safety system. Active cruise control and lane assist. Recent new tyres. Comes with full service history. Selling on behalf of our director. Please call or email for more details. Still has Audi warranty until 16/12/2016

This from the Consumer Rights Act "Under the new act, if a fault renders the product not of satisfactory quality, not fit for purpose or NOT AS DESCRIBED, then the buyer is entitled to reject it within the first 30 days".

[RossDagley]

I guess it depends on how much you value the rest of the spec and the car. For me, the B&O is a *serious* deal breaker having been in b8's without it (and having owned a b8 rs4 with it), I'd not accept a car without it. But that's *me* not you. If you really want the B&O at all costs, then it's a trip back to the dealer and a full refund. They won't like it (up em Captain Mannering), but the car has clearly been mis-advertised. You're in the right.

Whether you can be 'bought' by a sweetener to lessen the bad taste - again, that's down to you.

[mikep99]

Would it make a difference that the OP has actually been there in person to pick the car up? Rather than having it delivered without seeing it? Not too sure on the 'rules' with that ??

[kmpowell]

That'll be this one then:

http://www.pistonheads.com/classifieds/ ... 989226?v=c

Given the rest of the description is fairly accurate, perhaps the 'Director' believed it did have B&O when he bought it...?!?

[RossDagley]

Would it make a difference that the OP has actually been there in person to pick the car up? Rather than having it delivered without seeing it? Not too sure on the 'rules' with that ??

Nope makes no difference. This is a Consumer Rights Act issue, not a Distance Selling issue.

[mikep99]

Ok. Understand...

[boff]

Don't waste your time mate - B&O on the RS4 is essential.... Makes a trance track sound like you are stood in gatecrasher - you'll not get that from the std system

Kindly decline the car based upon the CCA and start again,

[doodlebug]

Though standing in Gatecrasher is now akin to being stood in a car park!