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I dont judge a company by how they perform when things go well but rather on the customer service when things go wrong, and they went wrong big time when the swirl valve entered the cylinder chambers and lunched the engine

But Audi and my dealership have bent over backwards to make things right, from getting me a new car and allowing me to spec the options that where missing from mine (dealer demo) sourcing me an S3 DSG as a loan car due to me not being into luxury oil burning barges to lending me an R8 spyder for 5 days and letting me take it to the lake district. Just a shame I have to give the amazin thing back.

The service I have recieved has been beyond first class, Well done to everyone involved, many many companies could learn from Audi.


Now lets just hope my cars the right colour and has the right options on wednesday :p

Dave

Great to hear!

That's really good to see, goes to show that Audi can provide the customer service if they want to.

Nice to hear dave and as it should be when you shell out for a shinny new motor

I always thought that when our old TT was written off on the boat on the way over

Express built new one
Lent us mega spec Q7 in the 5 or so weeks it took for new one to be delivered
Put us both on audi driving experience Silverstone
Dealer lent me whatever I wanted when in for service eg R8, Rs6 and Rs5

That is why I'm ditching BMW to come to Audi for my car!

Is that Walton Audi as in on-Thames - part of the DriftBridge Group?

I have to say that I've had excellent service from the Epsom branch, both sales and in the parts department over the years.

Good to see they are looking after you, always hear the bad stories.

Mines in soon so they can do the mirrors I've asked for something sporty while they so
it as a good will guesture.. 100% it won't be an R8 though lol

R5YUG wrote:Is that Walton Audi as in on-Thames - part of the DriftBridge Group?

I have to say that I've had excellent service from the Epsom branch, both sales and in the parts department over the years.

Thats them. They have been superb, my local Audi dealer couldnt even be bothered to ring me up to sell me an RS3 after i visited and left 2 further calls

Another vote for drift bridge and espom

I bought mine from there and customer service was superb. Can't fault them. Other Audi dealers need to learn off them!

Just got an email from the MD of Audi UK regarding my ex car

I guess an R8 for a year is a no go lol