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http://www.dailymail.co.uk/motoring/art ... aults.html

Nice one.

Haha I like that

bit unfair on the dealer, if its JLR's product that broken ...

Mate works in the JLR HQ, just sent him this.

Amar wrote:Mate works in the JLR HQ, just sent him this.

how not to do customer relations

millions of people have now seen this in the daily mail

Amar wrote:Mate works in the JLR HQ, just sent him this.

This isn't new, its been doing the rounds for a few years!

D_K wrote:bit unfair on the dealer, if its JLR's product that broken ...

Except that your contract is with the dealer so it's up to them to sort the problems out, if they need JLR to do things for them then that's their issue not yours.