I have not been the biggest admirer of Audi customer service to date. However logged with Audi HQ an issue with the squeaking breaks on Monday, 2 days later phone call parts being delivered to dealer of my choice and will ring once delivered and arrange fitting.
This after numerous conversations with dealers

fobbed off with all manner of reasons and excuses.
Moral of story don't waste time with the money grabbing bar stewards go straight to Audi.
So well done Audi HQ