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So its gone in...for 3 days Minimum
Posted: Wed Aug 25, 2010 9:49 am
by Akira
So, after much banter with the dealer that car has gone in, here's the list:-
Faulty Rain Sensor (to be replaced)
Software Update (to sort car not engaging Sport all the time and the Nav to reinitialise all the time)
Headlight to be replaced due to condensation (I think, they've not confirmed this)
To check the tyres to see if they're damaged as a cause of my steering shake. I know the wheels are buckled but they haven't confirmed this even tho their "wheel specialist" tried to balance them and couldn't. His solution was to move front to back and then tell me problem solved.
The killer is...i've not got a loaner, nothing, zip, nada...feel like tearing Audi UK a new one if I'm honest!!!!
RE: So its gone in...for 3 days Minimum
Posted: Wed Aug 25, 2010 10:22 am
by Brooner
What you give them an 75k + car and they let you walk i would be haveing aword with the manager not on that
RE: So its gone in...for 3 days Minimum
Posted: Wed Aug 25, 2010 11:01 am
by gmk666
That is pretty shoddy, give them a call.
When Audi Assist tried to fob me off with a Vectra Diesel I rang Audi UK. There was a brand new S4 Avant sitting outside my house within hours.
RE: So its gone in...for 3 days Minimum
Posted: Wed Aug 25, 2010 11:14 am
by Akira
What's the best number for Audi UK?
RE: So its gone in...for 3 days Minimum
Posted: Wed Aug 25, 2010 12:41 pm
by grizz
They've got me a s4 for today them a rs6 as of tomorrow..
Call 01132 059 810 , tell them how pissed off with the dealer you are ..
Re: RE: So its gone in...for 3 days Minimum
Posted: Wed Aug 25, 2010 1:34 pm
by gmk666
Akira wrote:What's the best number for Audi UK?
Ask the dealer for it.
And let them know why you want it.
Good luck mate.
Posted: Thu Sep 09, 2010 9:14 am
by Akira
So it was in for 4 days in the end. Audi UK were useless, still didn't get a car from them!!!
Headlight was replaced due to water droplets (way past condensation!)
Wheels/Tyres were swapped with another RS6 on the forecourt, they denied the wheels were buckled (they were I saw them dipping on the balancer) and in the end claimed that the finish on my alloys wasn't as it should be and were using that as justification as swapping them. Smells of total BS to me but the wheels are mint and my steering shudder is a thing of the past.
Really disappointed with Audi, even the guy at Audi UK was astonished with the total lack of communication from Sheffield Audi and their apparent disregard for any type of customer service. 4 days and no car with an £85k+ car is totally unacceptable in my opinion.
Posted: Thu Sep 09, 2010 7:12 pm
by RS6chris!
Why didnt you ask and demand for a car when you booked yours in and dropped it off??
Ive always had a car from my local dealer no problemo...no matter howminor the work..warranty or repair?
Seems strange. Are Audi Uk taking it up with the local dealer?
Posted: Thu Sep 09, 2010 10:05 pm
by Gastro
Akira wrote:So it was in for 4 days in the end. Audi UK were useless, still didn't get a car from them!!!
Headlight was replaced due to water droplets (way past condensation!)
Wheels/Tyres were swapped with another RS6 on the forecourt, they denied the wheels were buckled (they were I saw them dipping on the balancer) and in the end claimed that the finish on my alloys wasn't as it should be and were using that as justification as swapping them. Smells of total BS to me but the wheels are mint and my steering shudder is a thing of the past.
Really disappointed with Audi, even the guy at Audi UK was astonished with the total lack of communication from Sheffield Audi and their apparent disregard for any type of customer service. 4 days and no car with an £85k+ car is totally unacceptable in my opinion.
Was this at Sheffield Audi by chance ?
Which car did they swap the wheels for ? - PM me if you like
