2nd mortgage for a service!!
Posted: Sun Feb 04, 2007 6:25 pm
Well, for those of you that know me, I think I have the highest mileage RS4 about 34,500 today (and thats with 2 months off the road) purchased the 20th April 2006 - so I tend to find quirks before many...
Anyway, into the dealer for the 30,000 (oil change) service. Its the little one - you know, kick the tyres, change the oil and a couple for filters and....£424.82 later. Yeah... what a rip off!!!
Querying the bill, its ONLY £99 +VAT (£116) per hour for the work!!
Whats more, here are the best bits...
No TMC upgrade - the dealer didn't have any DVD's despite me asking them 2 weeks before
A 12 mile test drive - I assume that's amust for an oil change
Washer fluid refilled (it ran out the day before) - I was charged £3.00 for the fluid - except all that now comes out is clear water!!
The seats were left hard against the dash, with the exception of the drivers seat which must have had Arnold Schwartzzenegger (spelling) in it.
The 'service assistant' took 10 mins to bring the car out to the front after the service - becasue she had no idea how to start the car?
They had the cheek to say on the invoice 'free wash and valet'
Oh, and 3 times I had to correct them on the reg number when talking to them ,as they had it incorrect, despite me reading it out phonetically (I am a helicopter pilot, so can do that stuff) and 3 times they 'corrected their system', yet my car reg still apparently starts with an 'R' not a 'B'
That's about it. A very upset Audi customer. Their products are really fantastic, but level of service and rip-off from their dealer network is unbelievable.
PS- I complained - they gave me all my money back. I won't be going back to Milton Keynes in a hurry.
Jon P
Anyway, into the dealer for the 30,000 (oil change) service. Its the little one - you know, kick the tyres, change the oil and a couple for filters and....£424.82 later. Yeah... what a rip off!!!
Querying the bill, its ONLY £99 +VAT (£116) per hour for the work!!
Whats more, here are the best bits...
No TMC upgrade - the dealer didn't have any DVD's despite me asking them 2 weeks before
A 12 mile test drive - I assume that's amust for an oil change
Washer fluid refilled (it ran out the day before) - I was charged £3.00 for the fluid - except all that now comes out is clear water!!
The seats were left hard against the dash, with the exception of the drivers seat which must have had Arnold Schwartzzenegger (spelling) in it.
The 'service assistant' took 10 mins to bring the car out to the front after the service - becasue she had no idea how to start the car?
They had the cheek to say on the invoice 'free wash and valet'
Oh, and 3 times I had to correct them on the reg number when talking to them ,as they had it incorrect, despite me reading it out phonetically (I am a helicopter pilot, so can do that stuff) and 3 times they 'corrected their system', yet my car reg still apparently starts with an 'R' not a 'B'
That's about it. A very upset Audi customer. Their products are really fantastic, but level of service and rip-off from their dealer network is unbelievable.
PS- I complained - they gave me all my money back. I won't be going back to Milton Keynes in a hurry.
Jon P