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CUSTOMER CARE
Posted: Mon May 08, 2006 6:41 pm
by startrek
Just wanted to know if anybody else has experienced problems with the after sales service as I'm really annoyed with the service I'm getting.
Posted: Mon May 08, 2006 9:12 pm
by Simon_M
Was getting sh!te customer service before I even got to spec the car so pulled the order.
They didn't bat an eyelid, no apology, just a cheque back for £1500 with a compliments slip.
Posted: Mon May 08, 2006 9:19 pm
by simple1
Does seem to be dealer dependent..... have a good relationship with my dealer, nothing is too much trouble.. on the other hand, previous dealer was complete arse and would do nothing unless you were having a tantrum in the middle of the show room!
Posted: Mon May 08, 2006 9:31 pm
by Riz_RS4
Ive already worked out my plan if the dealers dont be nice to me.... I will just park my RS4 and block the main enterance and also calling the local papers!
mmmm perhaps abit extreme?
Riz
Posted: Mon May 08, 2006 9:59 pm
by RSfizzy
That is not a bad idea to block the entrance. That would be helarious!!
Posted: Mon May 08, 2006 10:59 pm
by Riz_RS4
RSfizzy wrote:That is not a bad idea to block the entrance. That would be helarious!!
Yup with a banner held up......
Riz
Posted: Mon May 08, 2006 11:34 pm
by shineydave
block the entrance
worked for me at Kwik-Fit
Posted: Tue May 09, 2006 8:57 am
by bobjebb
shineydave -do tell!
Posted: Tue May 09, 2006 9:22 am
by shineydave
they scratched a set of newly powder coated wheels on a Celica i once owned when they were fitting new tyres then denied all responsibillity, i parked across the bays and told any customers approaching what had happened. that was in the days when i worked continental shifts so i had four days a week to sit there and annoy 'em. the manager said i couldn't do that but when i pointed out to him i was doing it and, in fact, had 4 days a week to do it he soon changed his mind and paid for the wheels doing again plus some compensation for the loss of my car whilst it was being sorted.
Posted: Tue May 09, 2006 6:38 pm
by Pattex
Posted: Thu May 11, 2006 4:15 pm
by RedBaron
Maybe you should have bought your car in Geordie land. called in with a query on the engine hesitation, the workshop manager took car out there and then to see problem first hand, got back and booked car in one day next week with loan car for me. said would contact Audi in meantime to see if they could rectified problem, wilst in showroom was asked if i wanted a cup of coffee at least twice. No problems with customer service here !!
Posted: Thu May 11, 2006 5:19 pm
by harry
it does seem to be a mixed bag with huge variations from dealer to dealer
Posted: Fri May 12, 2006 7:12 pm
by GlynRS2
OK - to put it another way, who can recommend me their dealer?
Posted: Sat May 13, 2006 3:19 pm
by gazzab
RedBaron wrote:Maybe you should have bought your car in Geordie land. called in with a query on the engine hesitation, the workshop manager took car out there and then to see problem first hand, got back and booked car in one day next week with loan car for me. said would contact Audi in meantime to see if they could rectified problem, wilst in showroom was asked if i wanted a cup of coffee at least twice. No problems with customer service here !!
Gidday mate, interested in your nickname, is it related to your surname?
Gazzab
Posted: Sun May 14, 2006 7:00 pm
by RedBaron
Gidday mate, interested in your nickname, is it related to your surname?
Gazzab
Could be? but the car yellow
