Hi All,
I'm a new member and bought my B7 RS4 (a 56 plate with 34k on the clock) just six months ago.
The car's been everything I'd hoped for the 1st 3 months - then came my first Engine Managment Light (EML). I took it straight to my local Audi dealer (Hitchin) who diagnosed a fuel mapping irregularity but couldn't find any fault. 3 months, and 3 more trips to Audi for diagnostics, later and they tell me they still don't know what's wrong but the next step in the "guided fault finding" is to check the injectors for leaks and, if none found, to send the injectors away for testing - fair enough.
Next day they call me in to show me their findings & my inlet is seriously coked up (MUCH worse than any of the pictures I've seen on this thread)!! They claim they've no idea why this has happened but the only Audi approved way forward is a full, engine out, strip & de-coke with new valves, injectors & gaskets (and I'll be looking at about £10k for them to do it)!!!!
So I did a bit of digging and found that that this isn't exactly an uncommon problem so escalated this to Audi UK who couldn't really have been any less helpful if they'd tried. My suggestion that this is a common problem and possibly a design flaw - "we don't know of any other RS4s with this problem" and "the problem with your car is most likely the result of the use of poor quality fuel and a failure to drive the vehicle as it was intended". Furthermore, I "have to expect a certain amount of financial commitment when buying a car such as this" and as I "didn't purchase the vehicle from within the Audi network" and I "haven't demonstrated any brand loyalty" the best they can do is to make a "good will" contribution of 10% if I decide to proceed with the decoke. This is a "full & final offer" and I've got 7 days to accept it or the offer will lapse.
Fair play to the local dealer who have said that I won't need new injectors and that they'll match Audi UK's 10% - but I'll still be looking at >£4k for the work to be done!! Frankly, I thought that Audi UK's response sucked - If that's how they treat their customers I can't see them engendering any brand loyalty.
So, question time - Is engine out REALLY the only way forward? Surely the inlet valves & chambers can be cleaned (manually/ultrasonically/chemically) in situ?
Any thoughts would be very much appreciated.
Dan