DRC Recall in US/Canada

[PetrolDave]

Out of curiosity, where did you get the 1% figure from ArthurPE?

128 RS4 owners have contributed to the failure log on here which seems quite a lot to me. I expect that owners posting on the log will be heavily outnumbered by people who don't use this site (but may well have had problems with their cars).

Using your 1% figure, and using the 128 recorded faults here (and the rather large assumption that every RS4 owner is a member of RS246), that would mean roughly 13,000 cars produced. How many did they build? Anyone know?

I will be happy to be proven wrong but I suspect the number will be significantly higher than 1%.

We're not opening up this old chestnut again are we???

We did this subject almost to death a couple of years ago.

OK 128 people on here (out of how many active RS4 owners?) have had problems, but we are NOT a representative sample of even UK RS4 owners since we are the enthusiasts who take more interest in our cars.

What we can say is that out of 3000 (approx) RS4s sold in the UK 128 (i.e. 4%) have definitely had problems. We cannot say what the actual percentage is without knowing how many UK RS4 owners are members of www.rs246.com

[seventeenAPG]

surely this has to be rolled out worldwide?,i know we in the uk have the 5 year 75,000 mile guarantee but its no where near as comprehensive as this.
there will be owners in the uk running round with a mixture of gen1,gen2 and gen3 dampers which is not good enough.
i know id rather have 4 new gen3 shocks fitted all at the same time than the mixture of different age and generation 1&2 that ive got fitted now!!.

Same here, I have just had NSF and OSR replaced at weekend and a valve. I asked for all 4 to be replaced but they refused. I always thought if front shocks were to be replaced they should be replaced asa pair, no?

[Sims]

I now have 2 Gen3 front shock absorbers , and 2 Gen2 rear shock absorbers - and I'm quite happy with that situation.

Is that recorded on this list?

http://www.rs246.com/index.php?name=PNp ... &start=345

[Sims]

Out of curiosity, where did you get the 1% figure from ArthurPE?

128 RS4 owners have contributed to the failure log on here which seems quite a lot to me. I expect that owners posting on the log will be heavily outnumbered by people who don't use this site (but may well have had problems with their cars).

Using your 1% figure, and using the 128 recorded faults here (and the rather large assumption that every RS4 owner is a member of RS246), that would mean roughly 13,000 cars produced. How many did they build? Anyone know?

I will be happy to be proven wrong but I suspect the number will be significantly higher than 1%.

We're not opening up this old chestnut again are we???

We did this subject almost to death a couple of years ago.

OK 128 people on here (out of how many active RS4 owners?) have had problems, but we are NOT a representative sample of even UK RS4 owners since we are the enthusiasts who take more interest in our cars.

What we can say is that out of 3000 (approx) RS4s sold in the UK 128 (i.e. 4%) have definitely had problems. We cannot say what the actual percentage is without knowing how many UK RS4 owners are members of www.rs246.com

I am with RS4V8 - he is only saying what many people are thinking.

You make it out as as if the people who raise this subject should feel guilty.
Audi believe there is a problem, why can't you?

IMO , you and a couple others who blindly defend Audi are doing Audi a disservice.

It is naive to believe that the 128 number is the full universe.

[rs4v8]

PetrolDave,

I genuinely agree with you about it being very difficult to quantify, and for the very reasons you have mentioned.

However, I just can't see how the failure rate can be, and I quote, "an order of magnitude less than 1%" of the 30000 cars when there are (according to the failure log on here) 129 instances. This is already a failure rate of 0.43% before, as you rightly say, we add the history of the vast majority of the cars throughout the world that we don't know about. I concede that there may well be no failures at all in the rest of these cars (although statistically, I find this to be highly unlikely).

If I'm wrong about this I will be very happy to stand corrected. I just haven't seen any evidence to prove otherwise. I also don't appreciate certain folks telling me I'm wrong when they bring nothing to back up their argument to put me on the right track.

It looks like Audi might be about to put the whole thing to bed in which case that'd be marvellous. It truly is a great car.

[Sims]

Same here, I have just had NSF and OSR replaced at weekend and a valve. I asked for all 4 to be replaced but they refused. I always thought if front shocks were to be replaced they should be replaced asa pair, no?

Are you on this list?

http://www.rs246.com/index.php?name=PNp ... &start=345

[rs4v8]

IMO , you and a couple others who blindly defend Audi are doing Audi a disservice.

Certain people go beyond being blind Sims, to the point where I wonder if they have a vested interest.

It is naive to believe that the 128 number is the full universe.

Hallelujah!! Thank you, at least the message is getting through to someone.

129 now by the way!!

[Sims]

I now have 2 Gen3 front shock absorbers , and 2 Gen2 rear shock absorbers - and I'm quite happy with that situation.

Is that recorded on this list?

http://www.rs246.com/index.php?name=PNp ... &start=345

I see that it is.

[rs4v8]

130 now. You getting it yet ArthurPE?

[PetrolDave]

I now have 2 Gen3 front shock absorbers , and 2 Gen2 rear shock absorbers - and I'm quite happy with that situation.

Is that recorded on this list?

http://www.rs246.com/index.php?name=PNp ... &start=345

Yes, officer.

[Sims]

Let's get real guys.

It has been, and continues to be a problem.

Audi in UK, US & Canada are acknowledging it and doing the decent thing to deal with this engineering issue.

Applaud that, stop defending the indefensible for you do your credibility no good.

[Sims]

Yes, officer.

[rs4v8]

Let's get real guys.

It has been, and continues to be a problem.

Audi in UK, US & Canada are acknowledging it and doing the decent thing to deal with this engineering issue.

Applaud that, stop defending the indefensible for you do your credibility no good.

Sims, I 100% agree with you that it should be looked at as an engineering issue. I expect Audi will be looking at it from a business point of view tho.

Simply in terms of reputation, repeat business and getting their ass sued off in the States. Cash money money, there is no greater driving force in business.

[PetrolDave]

130 now. You getting it yet ArthurPE?

Let's not shoot the messenger (again...)

Let's take a calm look at this situation.

1) ONLY the US and the UK appear to have DRC isues.

2) The US & the UK have the worst maintained roads in the Western World. How many of you know that cars exported to the US have to pass a manhole test involved a manhole sunk by 4" (100mm)? That's insane IMHO, but it reflects everyday driving in the US.

3) Other cars are affected to, it's NOT RS4/RS6 specific. My wife's 5 years old Skoda Fabia has only done 25,000 miles yet the shocks are totally shot - no leaking but it bucks like a bronco and crashes and bashes over ridges, none of which it did from new. So I'm going to have to buy new shock absorbers for it.

4) At least Audi UK and AoA are picking up most of the costs - other car importers are not, see 3).

5) Why should I get the work done under warranty when I do NOT have a FASH? Just because I was stroppy enough to write to Jeremy Hicks? All owners should get equal treatment i.e. FULL warranty coverage, not goodwill.

[rs4v8]

130 now. You getting it yet ArthurPE?

Let's not shoot the messenger (again...)

Let's take a calm look at this situation.

1) ONLY the US and the UK appear to have DRC isues.

2) The US & the UK have the worst maintained roads in the Western World. How many of you know that cars exported to the US have to pass a manhole test involved a manhole sunk by 4" (100mm)? That's insane IMHO, but it reflects everyday driving in the US.

3) Other cars are affected to, it's NOT RS4/RS6 specific. My wife's 5 years old Skoda Fabia has only done 25,000 miles yet the shocks are totally shot - no leaking but it bucks like a bronco and crashes and bashes over ridges, none of which it did from new. So I'm going to have to buy new shock absorbers for it.

4) At least Audi UK and AoA are picking up most of the costs - other car importers are not, see 3).

5) Why should I get the work done under warranty when I do NOT have a FASH? Just because I was stroppy enough to write to Jeremy Hicks? All owners should get equal treatment i.e. FULL warranty coverage, not goodwill.

PetrolDave. I agree with you. I was very happy and relieved when my car was repaired under warranty. Audi have performed admirably in my own experience. It doesn't take away my frustration when my car is off the road though. If they replace all systems with new then I will take my hat of to Audi as that will be a stunning example of customer service.

Only the UK / USA tho? Really?