Post
by Surrey Sam » Sat Aug 09, 2014 12:44 pm
Fraser RS4 wrote:I shall call Audi Halesowen later on this morning to see what history i can russel up. Then depending on what info they can give me go back to the dealer with an offer of 24k with the possibility of sliding back up to 25k. Shall let you know what happens tomorrow evening once i am back on shift.
Calling just one dealership won't get you the full picture unless every service was carried out by that particular outlet.
Whilst there is a centralised Audi system it does not hold all information, mainly just re-call work. You need to find out all the dealers the vehicle has visited from the stamps in the book/associated paperwork and then call them all individually to find out what work has been done. Have your wits about you as some advisors will water down the info as the majority of their customers will have little mechanical knowledge, some advisors haven't a clue themselves either so be prepared.
Recently I called a service department to trace service history and they said the vehicle had a suspension arm replaced, duly jotting this down I listened to the rest of the work. I then decided to quiz the suspension arm aspect a little further as I was expecting some DRC work to have been done on the vehicle. The advisor went on to say, "oh yes it was quite a big bill with some other parts" which he went onto list as basically a full DRC replacement.
Goodluck

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