Post
by johnnydog » Fri Jul 13, 2018 10:13 pm
Duplicate service books are totally different in appearance from the original service book having duplicate written across each page, and each entry doesn't contain the tick boxes that give information of the type of service and the parts replaced.
I personally would be very p***ed off about it, as I still prefer the stamped service book to the current service record A4 piece of paper that you get now.
I would be pushing for some good recompense, to be honest. If you don't get anywhere, I doubt that Audi UK would be particularly impressed if you were to go down that channel as the dealership gets penalised for more than a certain number of complaints per month (and it's not many).
As a way of getting you an original service book type of record, this happened to me a good number of years ago with VW Golf GTi Turbo that I owned. VW although part of the same group, were less than helpful. I ended up buying a service book off EBay; whether it was an original or a copy, I don't know, but it looked identical. VW provided me with a list of the servicing dealers prior to me buying it. I thought the only problem was going to be the printed label in the service book that details the spec of the car and options codes. Fortunately most VW's and Audi's have an identical label in the boot well, so I carefully removed it, photocopied it, and stuck it in the relavant page, then re stuck the original in the boot well. I then contacted each dealer, explaining the situation, and they were all more than happy to stamp the replacement book. I sent it recorded delivery and asked for it to be returned the same. The last ones, the dealer that lost the book and had done previous services completed it.
It was a bit of a faff, but it meant I got the original type of service book back. When I sold the car, the buyer was perfectly happy, and probably wouldn't have bought it without it. Today, you can get a duplicate service printout which is identical, but older cars still need a proper stamped up record.
With the above in mind, it still pays to ring Audi UK ( or VW!) to check that any service history record is legitimate when looking at buying used other than from Audi.