Assistance with warranty extension for DRC issues

[Mendy]

Does anybody have details of the Warranty extension for the suspension parts on RS4's My car is 6 months out of Audi warranty and the front shockers have failed it goes into Audi Teesside on 7/10/10 they claim to know nothing about the extension.

2007 22K

[adsgreen]

There's a link to a copy of the letter sent out to some owners. I don't have th elink handy but should be able to search for it.
if you get really stuck PM and I'll dig out a pdf copy.

However I've had the same experience - my local dealer refused to acknowledge there was anything about the DRC extension where as I phone Aylsebury Audi and they were the complete opposite. Not only did they volunteer the DRC warranty extension info without me asking about it but actually spent some time going through the process documented by Audi.
So it does vary from dealer to dealer which is a bit dissappointing.

[P_G]

You should ask them to contact Tyneside and Newcastle Audi who are the same franchise as they know of the 5 year 75,000 mile DRC warranty.

[pad125]

They will all claim to know nothing initially as the dealer has to stump up half. Once you have the info you talked about you can approach them fully armed but I think you’ll find them agreeing through gritted teeth.

[davectr]

You'd be better off taking it straight to tyneside and newcastle audi, teesside are rubbish and their customer service is appalling!

[Dom81]

The link is here -

http://www.jlosee.com/images/RS4/PDF/index.asp

As I said in a previous post, the letter is mine, but I've no idea how it got there!

[Stevieb03]

Doesn't matter if you have no Audi Waranty.. I was out almost a year, but because I fell into the DRC window (5 years or 75k) Shrewsbury Audi did it with no questions...

If you are having problems I would call Audi Customer Services and report the local dealer... they will soon be calling you up to book in

[Mendy]

Great thanks guys. Audi Teesside have come up trumps, customer service was very good and customer service girls even better

[Mendy]

You'd be better off taking it straight to tyneside and newcastle audi, teesside are rubbish and their customer service is appalling!

I thought it was too good to be true Audi Teesside phoned on Thursday to say the car was done and just getting washed, it would be ready for 5. They phoned back 1/2 hour later to say it hadnt been done and they would'nt have the bits until Monday what a joke............but I guess its free.

[davectr]

You'd be better off taking it straight to tyneside and newcastle audi, teesside are rubbish and their customer service is appalling!

I thought it was too good to be true Audi Teesside phoned on Thursday to say the car was done and just getting washed, it would be ready for 5. They phoned back 1/2 hour later to say it hadnt been done and they would'nt have the bits until Monday what a joke............but I guess its free.

Hopefully thats as bad as it gets for you and you get your car back on monday all sorted, i had it much worse. I won't bore with the details suffice to say they've lost my custom!

[Mendy]

Ha Ha turned up Monday as agreed only to be informed after waiting 15 minutes that they were still waiting on a part and the car wasn't ready What a joke is this normal for Audi service or is it only Audi Teesside when will the obligatory customer satisfaction feedback for arrive

[P_G]

from my experince only Teesside but then some people get decent service. It may depend on how well healed you are?

[P_G]

Just had my car in for a pre end of DRC warranty check and sailed through. No leaks and 14.5 Bar pressure in the system. All done FOC. Thanks Tyneside Audi