Service Issues - Beware Bexley Audi

[philipwalker]

I think its a safe bet to say the problem is not a Audi dealer only problem.

[ARSEY4]

I dont think Bexely anticipated quite this amount of negative publicity. It must be effecting them. I think you have done a great job so far, it seems to be on a few forums. Quite astonished at the negative comments backing the dealer over on pee heads, I think alot of them must work for Audi.
The only thing they can do is offer compensation and sack who ever drove the car plus a very big apology. Talk about being forced into a corner and still thinking there is somewhere to go.

[theaxe]

I'm impressed to see that a google search for "Bexley Audi" reveals "Service Issues - Beware Bexley Audi" as the 4th hit. In fact linking those words to the URL should increase it's page rank so here goes...

Bexley Audi

[t_urbo]

Put the possible scratch and oil in the boot issues aside, I cant see what the big deal is with the speeding.

Take your car to RUF for a conversion and they test it flat out on the autobahn.

If your worried about your car doing 60mph then get a push bike.

[tweek]

If they had seen you do exactly the same thing in one of their service cars and returned it in a similar condition i'm sure they would not be too impressed either, suspect they would take the full insurance excess off your card and tell you never to darken their door again.

[scoobyc]

Put the possible scratch and oil in the boot issues aside, I cant see what the big deal is with the speeding.

Take your car to RUF for a conversion and they test it flat out on the autobahn.

If your worried about your car doing 60mph then get a push bike.

sorry but i think thats rubbish. Who mentioned anything about the car doing 60mph being the problem? If you took your suit to the dry cleaners would they check it to see if it was ok, yes, but if they then decided to wear it out for a night then surely thats taking the pi55.
Regards to RUF testing flat out- thats because they've told you thats what they're going to do and have gone through the process with you, not just decided on a whim to go and dog it if the mood takes them and they would also have had mechanical sympathy alowing the car to warm up and cool down sufficiently as well, which seems highly unlikely in this case.
Just because someone expects a decent level of service, when paying good money for it has nothing do with if they should have a push bike instead

[PetrolDave]

Put the possible scratch and oil in the boot issues aside, I cant see what the big deal is with the speeding.

Take your car to RUF for a conversion and they test it flat out on the autobahn.

If your worried about your car doing 60mph then get a push bike.

These are probably the daftest comments I've ever seen here.

The car was left with Bexley Audi to have a service done - NOT for them to, without the owners permission, drive it at twice the speed limit in an area where there are pedestrians.

60mph is NOT the problem, it's the breach of trust and the thoughtlessness of the person driving that fast in an area where there are pedestrians.

I do less than 30mph in 30mph limits, but I don't take so much care in 60mph and 70mph limits (remember the 10% +2mph "allowance") because there is MUCH less risk of me killing a pedestrian there.

[Enigma1992]

Is there any further update on this?

[SpecRS]

Im sorry but i have been following this bad press with Bexley Audi since it surfaced some time back and i have never been so annoyed with the whole scenario. not from the 'bad service' but the immaturity of the reaction. especially on this forum. i have been taking my cars there since it was a VW/Audi Dealer and so have my parents. we know the service manager and the workshop controller there and through all my experience with other manufacturers, Bexley is without a doubt the best i have been to. i don't know what reevesroadster has done to receive this kind of attitude but he must have started off badly.
These are people we deal with for our cars and not some german programmed robot. if you respect them then they will respect you. if you have any concerns when booking your car in for some work then there is nothing to stop you from asking if you can speak to a manager before hand to ask the details of any work whether it is a service or warranty. All audi dealers are ''Approved'' there are no independent sites anymore, I even watched their video telling me that when i picked my car up from the factory in germany.
When i last took my RS4 in for its 6 month oil change i was informed it required a recall, something to do with a pressure switch. the part would need to be ordered and would be in the next day. I spoke to their workshop controller and then to the technician who was going to work on it and he said it would be road tested after the service and most likely after the recall the next day too to ensure there were to problems with the new part.
As for the speed then no one on this site can say they havn't been speeding at some point. it happens with these cars. it was what they were built for. how do you expect them to do their job otherwise? we drive our own cars and may be a second at a track day but they drive them every day. If they pick up on something we didn't notice then brilliant, its their job.
As for the over revving and run too hard when cold all RS4's have a reduced limiter when their cold to stop any damage. its impossible to damage these engines. if you have any concerns you can ask to see the memory logs from the cars computers. i must admit that when my car was new i missed a gear and went in to 3rd not 5th and when i took it for its service i was informed of an entry in its loggs about that but the data that was with it that showed date, time, engine max speed, road speed and coolant and oil temp showed no damage was caused.

I would keep going but im almost shaking this is making me that angry. At the end of the day this is probably doing some serious damage to bexley and from my point of view they do not deserve this. I hate to think what damage reevesroadster has done to the technician there. This whole forum is just childish. If you want respect then give them the same. Don't act like a bunch of children.

[Dom81]

Immaturity, Children etc. ?

I could disagree with virtually every inference you've made, but quite frankly I can't be bothered. I'll stick with the facts...

Keep shaking x

[scoobyc]

the technician abused this car above and beyond any remit he had to test drive it, end of story imho and if technician got his books for it then he had it coming.

[Baggins]

Car is built to handle speed? Well yes that's quite true, but for the owner to enjoy not some guy with a spanner who fancies having a tear up round the streets. It's like finding out that whilst you've been away your Estate Agent and his Mates have had a party round your house just to make sure it's ok.

Unbelieveable.

[PetrolDave]

Car is built to handle speed? Well yes that's quite true, but for the owner to enjoy not some guy with a spanner who fancies having a tear up round the streets.

Second that - if the "technician" wants to drive fast then he should do it in HIS OWN car not the car that an owner has entrusted to his employers.

It's the breach of trust that is the real issue here - and their poor (I'm being polite) reaction to sorting it out IMHO makes Bexley Audi unfit for ANY of us to trust with our cars.

[b7sedan]

SpecRs if you have been following the thread for some time why has it taken untill now to post. This thread had died, all that you have done now is ressurect it and angered alot of people. I bet your mate is chuffed to bits with your input. Im guessing but i would imagine that they were just getting over all the bad press and you start churping. Well done.
Absolutely priceless.
Or is SpecRs using reverse phsycology to get the thread back to the top again? Is he really the guy who made the complaint in the first place?

[dest]

Or maybe he works there lol