Main Dealer Let Down
Posted: Thu Jan 06, 2011 1:53 pm
Sorry just have to vent here for a second.
Today is my first dealing with an Audi Main Dealer, Hatfield Audi.
http://www.m25audi.co.uk/about_us/hatfield.html
I am looking at installing my PSS9's this weekend so I ordered the replacement top mounts as per Rich_C's Sticky.
So I ordered them yesterday morning to pick up any time after 8.30am.
When I got there the guy only handed me 1 of the rear mounts and 2 of the fronts, when I questioned the guy why this happened he said he thought I only wanted one rear mount.
Two things, one I am 100% certain I ordered two of each and secondly, I was talking to him on the phone about swapping the DRC's over to Bilstein's and hence why I was ordering the replacement parts, so why would i order only one rear mount?!?
Grr, I know what happened, he F'ed up which everyone does, but I paid main deelar pricing because I wanted guaranteed Audi parts and hopefully (now dont laugh) the customer service to stop the specific above problems from happening.
I have to pick up the additional part tomorrow morning.
AUDI
Another Useless Dealer Instance.
And vent over.
Jon
Today is my first dealing with an Audi Main Dealer, Hatfield Audi.
http://www.m25audi.co.uk/about_us/hatfield.html
I am looking at installing my PSS9's this weekend so I ordered the replacement top mounts as per Rich_C's Sticky.
So I ordered them yesterday morning to pick up any time after 8.30am.
When I got there the guy only handed me 1 of the rear mounts and 2 of the fronts, when I questioned the guy why this happened he said he thought I only wanted one rear mount.
Two things, one I am 100% certain I ordered two of each and secondly, I was talking to him on the phone about swapping the DRC's over to Bilstein's and hence why I was ordering the replacement parts, so why would i order only one rear mount?!?
Grr, I know what happened, he F'ed up which everyone does, but I paid main deelar pricing because I wanted guaranteed Audi parts and hopefully (now dont laugh) the customer service to stop the specific above problems from happening.
I have to pick up the additional part tomorrow morning.
AUDI
Another Useless Dealer Instance.
And vent over.
Jon