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at audi we believe that every customer has a rite to expect excellent service each and every time contact is made with us...to help ensure that this happens we have agreed a set of service standards with our audi centre network that governs the way that they do business with you the customer.these standards apply to both sales and aftersales experience and we actively monitor their delivery to ensure that you receive the highest standards of customer service. we believe that these service standards are the very least we should deliever and go a long way toward ensuring a consistent ,stress free experience whenever you are in contact with anyone who represents the audi brand...now this is summit andy123 should shove down the throat of the service manager thats giving him grief over his car prob,s...the above is out of the new RS4 price list guide...practise what they preach i say,, oh and became effective as of sept 2005...

LOL, I remember using a similar piece of marketing material I used at Tondbridge Audi when I was unhappy with the treatment and service I received when I picked up my 2nd hand S4 a few years ago. I printed of Tonbridges website some phrase about "how every 2nd hand Audi car purchase experience should feel like buying a new one". I was confronted by the Sales Director who asked "where does it say that " so I showed him......"oh" ok sir...new wheels, keys, instrument cluster and panel and valet later...I'm a happy bunny.