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Are they VAG-COM friendly?
Posted: Wed Sep 01, 2004 7:50 am
by s4dave
Anyone any experience of discussing fault codes / logs produced by VAG-COM with main dealers?
Do they appreciate the additional info... or do they tell you to go and shove your warranty???
Dave
Posted: Wed Sep 01, 2004 10:44 am
by DuncS3
I have discussed it with my dealer, no problems, although I wouldnt over advertise the fact...
Dunc
Posted: Wed Sep 01, 2004 10:56 am
by PhilT
Likewise with mine. I think the only ones that get upset are the ones who don't really know what they are doing, so you end up telling them how to do their job... End of the day I think it lets you differentiate between a good dealer and an under-trained one.
Posted: Thu Sep 02, 2004 11:08 pm
by Scotty
Mine seem to getting a bit more trusting. They still write "unconfirmed - customer diagnosis" on the paper work though.
Posted: Fri Sep 03, 2004 7:29 am
by s4dave
Cheers Chaps... I went ahead and discussed the coupla DTCs that VAG-COM is currently reading (and the reduced air flow figures) ; the only comment from the Audi Tech in the service department was "please don't clear down the DTCs before you bring the car in"...
Cool!
Dave
Posted: Fri Sep 03, 2004 10:35 am
by DuncS3
agree - if you clear the DTCs, then unless the problem is apparent they wont 'fix' it - If the DTC is there, they have something to work from...
Dunc
Posted: Fri Sep 03, 2004 5:34 pm
by Scotty
I never clear them if I want them to work on it. There's no point.
Posted: Thu Sep 09, 2004 6:37 pm
by ajsl
Had no problems here when I took my car in and asked to have one of the O2 sensors replaced due to "fault codes". I didn't specifically say I had a VAG-COM though..