A nightmare after one day of ownership

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rs user
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Re: A nightmare after one day of ownership

Post by rs user » Thu Apr 12, 2018 12:39 pm

you would be hard pressed to hit the sump without the undertray being smashed,etc,and the lowest point of any b7 rs4 is the downpipe flexi-most of us have the furry flexis to prove it
during work,often garages use too much sealant or let debris fall into the engine-its picked up by the sump oil strainer which becomes choked reducing oil pressure-however you will be warned of that on the dash...
dont let them fob you off demand refund in full-get solicitor involved asap if they dont play ball
also inform them you hold them liable for all your running about costs and any other expenses

furthernmore the rs4 is not known for timing chain issues-they may well have left the original cause for the other work[ oil pick up perhaps] and merely been repairing the outcome-is sounds like it has dropped a valve previously-low oil pressure-timing chain tensioner goes slack-engine valves touch pistons

if they have already stripped it any inspection is tainted in any case

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Covkiller
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Re: A nightmare after one day of ownership

Post by Covkiller » Thu Apr 12, 2018 4:34 pm

+1
Get a full refund + expenses, they will fold if you get a solicitor involved. Most solicitors offer the 1st consultation for free.
I once had a gerabox rebuild that went pop after some miles, I took it off, put in a box, walked into the garage with 4 big mates, slammed it on the counter and told the owner to immediately refund me. Funnily enough he did just that. Some people just need a little push.
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Re: A nightmare after one day of ownership

Post by Pistolpete2543 » Fri Apr 13, 2018 9:24 am

Totally agree with everything said so far. I don't even think you should be getting an independent inspection to prove anything, go straight to the solicitor and Trading Standards as clearly this car was not fit for purpose, and you cannot be liable for internal engine failure within 70 miles. As Arthur.d states, I wouldn't have expected an RS4 engine to need that sort of work at that mileage without a previous fault. Perhaps this car has been in an accident. Hopefully you can get this sorted.

jimi

Re: A nightmare after one day of ownership

Post by jimi » Fri Apr 13, 2018 10:00 am

Hi, I feel very sorry for your loss I can understand how you might feel.
If I may make a few points ,I would say the engine failure is due to faulty workman ship, ie blocked or damaged oil strainer pipe and they may well of used instant gasket which has blocked the filter on the oil pump.
I would say a dent in the sump can no way affect the oil lubrication system.
I would say you are due to a full refund due to the car not being fit for purpose.
Also be very careful that this does not drag on for a long time and ends up costing you a lot of money if you can possibly help it.
Good luck.
Jim

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Re: A nightmare after one day of ownership

Post by dmc11 » Fri Apr 13, 2018 11:56 am

just to update, been back to inspect it, there is a dent on the sump that could correspond with the engine being on a jack or another surface under its own weight. They are saying i have hit something which has then dislodged a black plastic ring which then got sucked up into the oil pickup. I can 100% say i did not hit anything. Their strongest argument that the guy who had the engine out can remember there was no damage to the sump and that i drove the car 70 miles and before i had it it was 'thoroughly' road tested by a few of them... surely if this is just internal failure caused by normal driving, I am not liable.

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pule333
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Re: A nightmare after one day of ownership

Post by pule333 » Fri Apr 13, 2018 12:22 pm

jimi wrote:Hi, I feel very sorry for your loss I can understand how you might feel.
If I may make a few points ,I would say the engine failure is due to faulty workman ship, ie blocked or damaged oil strainer pipe and they may well of used instant gasket which has blocked the filter on the oil pump.
I would say a dent in the sump can no way affect the oil lubrication system.
I would say you are due to a full refund due to the car not being fit for purpose.
Also be very careful that this does not drag on for a long time and ends up costing you a lot of money if you can possibly help it.
Good luck.
Jim
RS4 sump uses liquid(instant) gasket from factory by the way. I know kinda crazy. The question is, did they use a correct one?



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Re: A nightmare after one day of ownership

Post by pule333 » Fri Apr 13, 2018 12:35 pm

dmc11 wrote:just to update, been back to inspect it, there is a dent on the sump that could correspond with the engine being on a jack or another surface under its own weight. They are saying i have hit something which has then dislodged a black plastic ring which then got sucked up into the oil pickup. I can 100% say i did not hit anything. Their strongest argument that the guy who had the engine out can remember there was no damage to the sump and that i drove the car 70 miles and before i had it it was 'thoroughly' road tested by a few of them... surely if this is just internal failure caused by normal driving, I am not liable.
Dude that sucks! I feel you pain mate! But I strongly believe you have a winning case here!
Like others said, you can’t damage sump like that with out splitting it or at least ripping the plastic guard to <beep>! The sump has baffles inside to prevent from oil starvation. Like I mentioned before, they may have used wrong instant gasket compound. (Rs4 uses specialised type made in Germany. I know this because I need to change mine and bought it already after hours of research was amazed at what they used from factory)
Maybe send that for examination. Also need pictures of the inside of the sump.
But like others said, Get solicitor involved.!! Good luck

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Re: A nightmare after one day of ownership

Post by rs user » Fri Apr 13, 2018 1:50 pm

the very fact that they have been pissing about with the engine sets alarm bells ringing-how can they possibly try and say its somebody elses fault...
could have been handled roughly during removal/refitting -damaging sump as well as a hundred other things

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Re: A nightmare after one day of ownership

Post by don0301 » Fri Apr 13, 2018 2:28 pm

Seems suspicious all the front suspension was changed at the same time as all the engine work? Caused by an accident?

Is there any evidence of damage underneath?

Good luck with the resolution you deserve.
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Re: A nightmare after one day of ownership

Post by dmc11 » Fri Apr 13, 2018 2:30 pm

yeah i couldn't agree more, their main argument is that the guy who did the work inspected it after and he is certain the sump had no damage. I've had a mechanic come to look and said it could have easily been missed

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Re: A nightmare after one day of ownership

Post by dmc11 » Fri Apr 13, 2018 2:32 pm

no obvious signs of accident damage underneath. I know the drc has issues though so think suspension is related to that. But their is no marks on the flexis either so suggest anything hanging in line with or lower than the sump was also damaged

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Surrey Sam
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Re: A nightmare after one day of ownership

Post by Surrey Sam » Fri Apr 13, 2018 2:47 pm

Couple of things.

Have you checked the engine number to see if it's the original? Could be a replacement thrown in roughly or transported on a pallet that's caused the damage.

Do they have any receipts supporting all the components which are alleged to have been replaced?

As mentioned before, it all sounds rather dodgy. So get legal advice and remain factual with the dealer whilst trying to resolve it.
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Re: A nightmare after one day of ownership

Post by dmc11 » Fri Apr 13, 2018 4:58 pm

had legal advice, as im rejecting the car and the dealer is refusing my rejection an independent assessment needs to carried out. The garage are unsurprisingly standing by their work and we are just butting heads

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Re: A nightmare after one day of ownership

Post by Pistolpete2543 » Fri Apr 13, 2018 5:43 pm

I wouldn't even be bothered about whatever work was done, the bottom line is you bought a car from a trader with 12 months warranty, and the engine has lasted 1 day. That is clearly not fit for purpose so you are well within your rights to demand a refund.

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Re: A nightmare after one day of ownership

Post by dmc11 » Fri Apr 13, 2018 5:51 pm

i couldn't agree more, wish i had paid by credit card so i could do a charge back. the claim is i have damaged the car in my ownership and they are in no way liable.He has compared it to driving into a lamp post ! If this does go to court i have plenty of evidence and also now have plenty of opinions from actual rs4 owners, not just a garage claiming they know the car !

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