Reasonable time for a dealer to respond

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BillTheButcher
4th Gear
Posts: 537
Joined: Mon Feb 15, 2010 4:06 pm

Reasonable time for a dealer to respond

Post by BillTheButcher » Thu Nov 02, 2017 12:52 pm

Since PXing my B7 RS4 I've found out that the dealer I bought it from sold it to me in the knowledge that it was missing the tray from the underside of the front of the engine bay. When I informed the dealer of this they replied to say that they'd ordered a replacement from eBay. Unfortunately they ordered one of the cheap knock-offs that don't fit the RS4 even though the sellers claim they do.

I informed the client manager at the dealership that he'd ordered the wrong one on Monday this week. 48 hours later, with no reply, I forwarded the message to the MD (their recommended procedure).

How long do you think it's reasonable to give the MD to respond before going to the next stage?

Cheers. :)

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daytonamart
5th Gear
Posts: 1329
Joined: Sat Oct 01, 2011 2:59 pm
Location: IPSWICH

Re: Reasonable time for a dealer to respond

Post by daytonamart » Thu Nov 02, 2017 4:31 pm

3 days.
Gone B8.5 A5 Sportback Black Edition Plus Floret Silver
Current C6 A6 Avant Silver TDi S line snotter
Gone B7 RS4 Sprint Blue Avant
Gone 8P A3 Sportback Reflex Silver
Gone 8V A3 Saloon Daytona Grey
Gone B7 A4 Reflex Silver
Gone B7 RS4 Daytona Grey Avant

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