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Copy of complaint sent to Audi about a dealer. I'll omit the dealer name. Don't like kicking up a fuss as I'm a really laid back person but this really annoyed me.

Dear Sir/Madam,

I am really sorry to have to write this but I am very disappointed with ##### Audi and it shouldn't go unreported.

My RS6 was serviced there over a month ago. They reported items requiring attention:

CV boot split
Gearbox Sump Gasket LEAKING OIL
Propshaft seal LEAKING OIL

I asked for the cv boot to be done whilst it was in but said I'd arrange to get it back in for the other items. I called back to arrange a date but they couldn't fit it in for over 2 weeks so I booked the car into Stirling Audi.

Stirling Audi had the parts ordered and were to replace the gearbox sump gasket and the prop seal as per the report from ####. Within 30 mins of me dropping the car off I was told there was no leak at all. They noted the sump bolts were loose so retorqued them and said no further work was required. I was charged £60 for this which is fair enough as they spent time on it.

I called customer services as I had one dealer saying it needed the work and another saying it was leak free. You suggested a 3rd opinion at your expense so the car was taken to Perth Audi this morning. The tech got the car on the ramp and asked me to come and see for myself. There is clearly NO oil leaks anywhere on the car or evidence of any old leaks. He had a service bulletin for RS6 gearboxes which states they can show a sweat but this is not a leak and procedure is to retorque the bolts as per Stirling Audi. My sump was clearly BONE DRY.

In addition I asked if he could tell if any CV boot was new and we were both were puzzled as they all looked as old as each other so I'm not convinced this was done. The tech said you can normally see evidence if a boot has split as the grease ends up splattered in the wheel and/or around the area of the boot. Def no sign of that. I'm now really concerned that my car was serviced properly.

Before taking the car to Perth I spoke to ##### Audi. I think it was the workshop manager but he was adamant that if the report said there was a leak then my car has a leak. If he was that sure why didn't he invite me to bring the car in and show me?

So I am concerned about the quality of the service from #### and also as a result of their diagnosis I am also £60 out of pocket plus the time/mileage for my trips to Perth and Stirling.

I will certainly never allow #### to get anywhere near my car. Once trust has gone its gone. I'll be happy to take it to Perth for future servicing to maintain the cars full history. I can't fault the service of Louise at #### Audi but that's as far as my praise will go.

Perth and Stirling get a thumbs up particularly Perth as the tech was so on the ball and had clearly researched the procedures and service bulletins for my car.

My car is available for any inspection if required but I'd be expecting #### Audi to cover the cost of the visit to Stirling as its now been proven to have been pointless.



I am aware this is a specialist car and will be costly to maintain so the last thing I expect is a franchised dealer claiming for unnecessary work. Having now seen the gearbox myself its not a simple case of differing opinions of different tech's and if #### still claim this was a legitimate diagnosis then they really could do with some refresher training.



Regards

I'm sure pleny of garages pull this kind of stunt all the time

el_ringo wrote:I'm sure pleny of garages pull this kind of stunt all the time

Only reason they were 'caught' was cos I took it to another dealer. Had they booked it in when I wanted I'd be poorer but none the wiser

chesney

this is why i have used highland audi fro all my audi work for last 8 years

aberdeen audi are the complete pits, defo have a big attitude problem towards everything, sales servicing and most of all parts dept (having to be ushered in to the back of the dealer to get your parts or accesories)

i would not be ashamed to name the dealer as most people up here will say the same.

i believe stirling audi are good but had no experience of them but having looked at a car at perth they were very good.

like i said the trip to inverness is worth it the guys there know there stuff about rs's and are very flexible with loan cars etc

15ajh wrote:chesney

this is why i have used highland audi fro all my audi work for last 8 years

aberdeen audi are the complete pits, defo have a big attitude problem towards everything, sales servicing and most of all parts dept (having to be ushered in to the back of the dealer to get your parts or accesories)

i would not be ashamed to name the dealer as most people up here will say the same.

i believe stirling audi are good but had no experience of them but having looked at a car at perth they were very good.

like i said the trip to inverness is worth it the guys there know there stuff about rs's and are very flexible with loan cars etc

Looks like you worked out who I am talking about LOL.


Have not included it in my complaint but the service guy had the gaul to say maybe Stirling didn't have time to do the work so just told me it wasn't leaking!! Thats a shocking thing to say about another dealer and leads me to believe its the sort of thing THEY do and just made them look even more likely to have ripped me off

aberdeen audi = a bunch of non interested, volume selling high spec cars. that do not care about aftersales as they are use to a company picking up the tab for non car minded owners.

i mean people that want that "it" car (rs4, rs6, r8 etc) that are not true car people that understand mechanics of their car, if you get my drift.

best i heard was a local well known car nut that went in with his c5rs6 and happened to glance and take interest in the new rs6 only to be told " no point in looking at that you can't afford that , you only have a 5 year old rs6" says it all i think


pm me if you want and i can give you details of highland audi of you want.


honestly you will get absolutely no where with the complaint as aberdeen audi and the john clark motor group seem to be excempt from any complaint against them from anyone, as my family have found out.

Suggest you write to the offending dealer demanding a refund and reasonable costs within 7 days and then sue in the small claims court on the 8th day. Can be done online, if they don't respond you win by default. If you win and they fail to pay find the nastiest debt collectors you can and sell/give them the debt to collect.

I'm sure they'll be a bigger pain the ass than any customer can be..

Interesting coments i have used Aberdeen for all my last audi's S2 avant / S4 Avant / B5 RS4 / and currand RS4 avant and the previouse car have been serviced there not with out problems i seem to remember on my S2 had the front disk and pads replaced pick up the car and was driving home and the first time i hit the brakes the was sevire judder toook it strat back only to finde the calipers were not fitted correctly i will be giving it seriouse thought about using iNverness or Perth next service just the traval thats the pain would never by another car from aberdeen as the sales staff are not sale men they know if you don't pay the price the next person that comes in will got my currant car from a indipendant will be doning that agin when the new one comes around

Not to hijack the thread but my horror story I think even beats chesney’s tale of woe.
One of the first Audi’s I owned was a 2002 A4 (1.8 petrol). Purchased the car new from the dealer here in Ireland. 6 days before the warranty ran out tried to check the car in for a service also asked them to check out a rattle coming from the engine when starting (it would last for about 5 seconds after start).
They would not take the car in as they where too busy!!!! Anyway when the car final went in a week later they informed me that the timing chain tensioner was failing and it had damaged the camshaft sprockets. The car needed a new tensioner, two camshafts and a timing chain. After much arguing I agreed to pay the labour and they would cover the parts.
Car left in for two days, went in to collect it and informed that there was good news and bad news!!!! Good news they had fitted the parts bad news they discovered that one of the valves was tipped??? Went out and started the car was like an old diesel engine with one cylinder down. Shook like hell. The dealer said it was like that when we took the car in. You can imagine the colourful language that was directed at service manager (who does not work there anymore result) Contacted Audi Ireland with my complaint. Cut a long story short the car was left back in for a second time, a new head, new valves, two camshafts etc fitted in one day amazing what they can do when the customer is not paying for labour.
A year or so later over a pint of Guinness found out why it took two days the first time to do the repair. They could not get the valve timing right and that’s when they tipped the valve.
I just don't trust dealers

Sorry to hear this David, this is the reason Ive had my car serviced at an independant garage (Firstdrive Stonehaven very good car minded guys) I don't give a fig about main dealer stamps anymore.

Heard a story about an Audi dealer that's close to me who sold an A4 Quattro to a young guy who wasn't really knowledgable about cars, he had it for a while then put it back into the dealer that he bought it from to have a service, booked it in as an Audi A4 Quattro but when they put it up on the ramp they found out it wasn't a 4 wheel drive car!!!!!!!!!! believe there was a lot of swearing then a court case against them, which he won.
Dunno how true this is but the lad that told me this is a friend of this chap and is a pretty honest guy and wouldn't make up a story like that.

Another story about the same dealer, the service manager told a customer after he had his S3 in for a service and complained that his front brakes were squeeling that he wasn't washing his car properly and should stick a jet washer nozzle right into the brake caliper and blast all the dirt / grease out and this would stop any noises! they said this to a guy with a first class honours degree in engineering as well.

They ain't getting their hands on my baby thats for sure, I've always found the parts guys at Aberdeen are pretty good lads and really helpfull, but can agree with the comments about the sales people being poop, had similar commets about me being able to afford certain cars!

The finnance manager lassie is a nice person tho and a personel friend, best thing is just to not give them your buisness and take your car to another dealer who actually cares about cars and customer service.

i would never take my car to an audi dealer they are useless from my experience

There are a few (very few) god ones. Camberley are excellent IMHO

Dave

lynchy, that avatar is fantastic if thats the missus your a lucky fella!

no_RS wrote:Suggest you write to the offending dealer demanding a refund and reasonable costs within 7 days and then sue in the small claims court on the 8th day. Can be done online, if they don't respond you win by default. If you win and they fail to pay find the nastiest debt collectors you can and sell/give them the debt to collect.

I'm sure they'll be a bigger pain the ass than any customer can be..

I've taken 2 people to the small claims court before and won both. 2nd company got put out of business. Didn't know it could be done online nowadays so might just do that.

I'll see what response I get first. I'd at the very least expect an apology although I am doubtful if it will be heart felt and more a case of having to do it to.

I know what you are going through...

I have a very good working relationship with my local dealer ..

2 week's ago i had to send a rs6 + in to them for warranty work as the warranty company would not let a non franchise carry out the repair.

The car want in for , 2 leaking intercooler's , 4 leaking shock's and a faulty rnse unit ..
So after sever days they fitted 2 front shock's & a rnse unit.

They manged to carry some of the poorest quality workman ship I've seen..

Then to crown it off i found all the wheel bolts finger tight on the front after they fitted the front shocks..