ok, get your reading glasses on, this is gonna take a while.......lol
Spoke to Audi's head office this morning, typical response from representative. When asked why Audi America are addressing the problem was told its probably due to American legislation. When i asked if he thought it was fair to European customers to say Audi America are fixing the problem because American law says they have to, there was an awkward silence.
When pressed as to why Audi Euproe wont address the DRC problem, was told to Audi's knowlegde, there isnt a problem with it, which sort of curtailed the conversation a bit. I left it that a case file is being opened regarding this, and that somebody will get back to me about it, i wont hold my breath.
This then led me to think i've got no where with that moron, lets go higher, so a bit of digging about found me the Managing Director of Audi UK's name and contact details. So i emailed him. This is a copy of what i put:
Dear Mr Hicks,
I write to you today with regard to the Dynamic Ride Control System Audi have fitted to both the RS6 & RS4. As a customer of Audi owning an RS6, i am now at 'the end of my tether' with the DRC system fitted to my car. I and many other owners of RS6's have had nothing but failures and problems with this system, incurring vast amounts of money and time. We as a collective group are now preparing to bring a group case against Audi/VAG Europe as despite multiple requests for Audi to even a admit there is a problem with the system, let alone fix/reimburse people who have had to spend fortunes putting it right, you will not yield in the slightest and your company line seems to be 'Admit nothing'.
I found it most interesting that my attention was recently drawn to a letter issued by Audi of America (see attached file) regarding the DRC system. It would seem they are more than happy to admit there is an issue regarding it, and are actually doing something about it. I find this an even bigger kick in the teeth for your European customers, as to the best of my knowldge there are less than a 1000 RS6 units in north America. I spoke to one of your 'aftercare' representatives this morning regarding Audi Americas line, and was basically told its probably due to legislation in the USA. Do you as a director of Audi find it acceptable to tell your customers that in essence Audi USA are fixing the problem because American law says they have too?.
I can provide on request several 'horror stories' from Audi customers, the worst of which is a person who's DRC sytem had to be replaced 4 times in 6 months, should you require them. What will it take for Audi to address this problem in a proffesional manner, someones death??. I for one would dread to think of the possibilities of a full suspension faliure on a high performance car such as the RS6. It is a real shame that the DRC is such a poorly designed component as it is the only thing that really lets down such a wonderful car.
I look forward to your reply regarding these matters, and hope that a solution can be found for this situation that dosn't involve going to court. I am sure Audi could do without the 'bad press' that would arise, especially during these finacially challenging times.
Regards
Stuart Hurd
2003 RS6 avant
Should anybody else like to jump on my crusade then email him yourselves, his email address is:
jeremy.Hicks@Audi.co.uk
Ill let you know what comes about as and when i hear from him!.
Stuart