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Went to AUDI dealer to get new brakes fitted and remember I'm based in Prague. Was surprised when dealer told me after fitting the brakes that the cost was substantially less than I expected. All in, discs and pads were charged at nearly cost price and labour was only €28 per hour. That's a main dealer now, not an independent specialist.

When I asked why the value, I was told it's simple economics - new car means less parts and everything done under warranty so hourly rate is high and that's where the dealer makes money. Any car over 7 years old needs parts and plenty of work hence they make modest money on the parts but plenty (usually) on big jobs needing loadsa hours.

Sounds reasonable to me although still not as cheap as DIY but gives peace of mind. Am I just lucky being based in Czech Republic or is this same everywhere else with other AUDI dealers? I'm guessing, from various forum posts, that this is unusual, right? Just wondering, if AUDi can do it here, they could do it everywhere else, right?

No way, that it most unusual. Must be a Czech thing. Where I am if you don't turn up at the dealer in a suit no-one even bothers to try to serve you.

Shoppinit wrote:No way, that it most unusual. Must be a Czech thing. Where I am if you don't turn up at the dealer in a suit no-one even bothers to try to serve you.

Might explain it, I turned up in a suit to drop it in and collect it 2 hours later. Might wear a tuxedo next time to see if I get an even better price.

...or try put an ak-47 and some balaclavas on your dash...and tell them your mood is so so...