If the sensors think the front of the car is pointing up too far (like there's a heavy weight in the boot) then the motors will try to drive the lights to point as low as possible to prevent blinding on-coming traffic. Once the lights can't go any further (but are still receiving a "point lower" signal from a dodgy sensor) it will flash an error saying "I need to point further down but the motor has run out of movement" which seems to give the issue you're having.
So either the front sensor is reading the front suspension is too "high" or the back sensor reading that the suspension is too "low" or (less realistically) both have failed. However, both should be readable via
Vagcom and you should be able to see the voltage readings for each sensor change as you bounce the car up and down. If one doesn't alter then thats you're dodgy sensor.
Voltages should be +2.5v when the car is level with a range of 0v to +5v (min/max) so if one of those sensors is near 0v or 5v then thats your issue.