DRC action against audi, please contribute!
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deanobeano
- 3rd Gear
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- Joined: Tue Mar 17, 2009 10:12 pm
I've had exactly the same thought! I have parts warranty, extended warranty, and now this new offer available to me... I could have my two leaking shocks replaced at a cost of £1500 to Audi, the Audi garage won't care as it's income for them... Then rip it all off the next day while I fork out £1500 myself for proper suspension. Then send Richard Starkey a central valve suppository.Rilla wrote:I will be taking advantage of this 'new & improved' fix though, 10 mins before I go to grizz and have coilovers fitted. Just to cost Audi something basically.
I would be tempted to order in a new shock to strip it down and compare it to an old one to see if this "fix" does anything worthwhile.
I'm surprised that their press release doesn't have a get out clause for drivers who actually drive the RS6 as it was designed to be driven (as advertised by the Renn Sport tag)!
I'm surprised that their press release doesn't have a get out clause for drivers who actually drive the RS6 as it was designed to be driven (as advertised by the Renn Sport tag)!
Reading the threads over on rs6.com and audiworld.com I think i've concluded that all Audi UK are offering is the current shock absorber parts but with the protective boot which as some have already experienced does nothing to prevent further failures. Comparing the part numbers quoted by those in the US forums who've already had their 'recall' repair they compare exactly with the replacements I had on my car in Dec last year and again in Feb this year. 
It's sickening also to read there of those owners that have already been reimbursed in cash for previous repairs by AoA.
It's sickening also to read there of those owners that have already been reimbursed in cash for previous repairs by AoA.
I will be phoning Audi of America first thing tuesday as I have been looking on on rs6.com and audiworld.com and see that AoA have started to replace peoples DRC already.
I will try to find out exactly what parts they are changing, and get 100% confirmation of part numbers. Once i have this info I will be contacting Richard Starkey AGAIN to find out how their fix differs to the one offered to UK owners.
And yes Malcolm, double sickener that American owners are getting refunded expenses. Maybe Audi UK should give every owner a tube of vaseline to aid the insertion of the big <beep> they seem to enjoy f**king us with over the DRC system.
I had to stop reading the american forums, it was making me sick/angry/pissed off to hear them saying they have got their cars repaired and got refunded money.
THIS IS NOT ON AUDI!!!!
I will let you know the outcome of my conversation with Richard Starkey. Though dont hold your breaths for anything useful.
I will try to find out exactly what parts they are changing, and get 100% confirmation of part numbers. Once i have this info I will be contacting Richard Starkey AGAIN to find out how their fix differs to the one offered to UK owners.
And yes Malcolm, double sickener that American owners are getting refunded expenses. Maybe Audi UK should give every owner a tube of vaseline to aid the insertion of the big <beep> they seem to enjoy f**king us with over the DRC system.
I had to stop reading the american forums, it was making me sick/angry/pissed off to hear them saying they have got their cars repaired and got refunded money.
THIS IS NOT ON AUDI!!!!
I will let you know the outcome of my conversation with Richard Starkey. Though dont hold your breaths for anything useful.
All very dissapointing
I got told and confimred in the letter sent by CS that the shocks have been modified and I believe BAZZA was told the same thing by Audi.......all crap
Where next? to elite and specialised for WD...rubbish...I suppose if we drove £3000 cars this what not be an issue...really gets me made when you hear things like this...inc RS4 there is over 100 people with a serious issue a safety related issue!! but if they can't help they can't help
Audi are laughing behind there red tape and Press releases...waste of effort I would feel much better if they just said "there is not any issue with DRC but we don't give a F##K if there is or we think there is, even if there is we wouldn't tell anyone we sell cars and parts so you handfull of pissed off Rs6 and RS4 owners don't really matter to us so go and pester someone else"
What about forwarding this all over to AG? and putting formal complaints in about staff in CS?? wouldn't have thought this would make the slight of difference
I got told and confimred in the letter sent by CS that the shocks have been modified and I believe BAZZA was told the same thing by Audi.......all crap
Where next? to elite and specialised for WD...rubbish...I suppose if we drove £3000 cars this what not be an issue...really gets me made when you hear things like this...inc RS4 there is over 100 people with a serious issue a safety related issue!! but if they can't help they can't help
Audi are laughing behind there red tape and Press releases...waste of effort I would feel much better if they just said "there is not any issue with DRC but we don't give a F##K if there is or we think there is, even if there is we wouldn't tell anyone we sell cars and parts so you handfull of pissed off Rs6 and RS4 owners don't really matter to us so go and pester someone else"
What about forwarding this all over to AG? and putting formal complaints in about staff in CS?? wouldn't have thought this would make the slight of difference
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Ironside-69
- 1st Gear
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- Joined: Wed Mar 11, 2009 6:23 pm
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Hi everyone
I don't know what response I will get from Richard Starkey following my request last Thursday morning for a replacement of a failed system currently and a credit note or recompense for a shock and valve replaced last summer. I will let you know.
I do have a barrister friend who may be willing to advise on a way forward legally. I don't know how we would go about sorting out contributions to the cost, but from what I've read if I was him I would be rubbing my hands together. How can this not be an open and shut case? The suspension as fitted is clearly not fit for purpose, the "fix" seems to be marginally better, and the admission in the US would make me nervous if the responsibility for this mess rested with me.
This is one of two or three flagship models in the Audi range and is a monster of a vehicle. Mine feels like a boat at the moment, tacking round bends and having little or no enjoyment from the whole driving experience. The ride is unbelievably noisy and uncomfortable. The rear suspension has begun to creak and moan at slow speeds, has anyone else experienced anything similar?
What's the feeling, do you want me to contact my man and ask him to have a look?
Martin
I don't know what response I will get from Richard Starkey following my request last Thursday morning for a replacement of a failed system currently and a credit note or recompense for a shock and valve replaced last summer. I will let you know.
I do have a barrister friend who may be willing to advise on a way forward legally. I don't know how we would go about sorting out contributions to the cost, but from what I've read if I was him I would be rubbing my hands together. How can this not be an open and shut case? The suspension as fitted is clearly not fit for purpose, the "fix" seems to be marginally better, and the admission in the US would make me nervous if the responsibility for this mess rested with me.
This is one of two or three flagship models in the Audi range and is a monster of a vehicle. Mine feels like a boat at the moment, tacking round bends and having little or no enjoyment from the whole driving experience. The ride is unbelievably noisy and uncomfortable. The rear suspension has begun to creak and moan at slow speeds, has anyone else experienced anything similar?
What's the feeling, do you want me to contact my man and ask him to have a look?
Martin
I would be willing to contribute to the fund........as long as it doesn’t get in to silly money which i don’t think it will.
AOA have really shafted AUDI UK with that recall letter so i think they will have no choice but to offer the same as the US if it went down the leagal route
This is now one of the most view threads on the RS6 board so its getting the attention it deserves...we just need to take it to the next level......Maybe some one should pay Mr Starky a personal visit as his getting a name for being a bit of an A Hole............
Baz
AOA have really shafted AUDI UK with that recall letter so i think they will have no choice but to offer the same as the US if it went down the leagal route
This is now one of the most view threads on the RS6 board so its getting the attention it deserves...we just need to take it to the next level......Maybe some one should pay Mr Starky a personal visit as his getting a name for being a bit of an A Hole............
Baz
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Hi Ironside,
Find out how much Your Legal Eagle will charge us to write a formal letter of intent to Audi of our intention to pursue this matter through the courts if we cannot get satisfaction form them.
I would want Audi U.K. to offer us exactly the same package that AOA are for the U.S. owners
I'm willing to put some money towards this fund and if we can get a price for writing one letter then we can get up a fighting fund.
Find out how much Your Legal Eagle will charge us to write a formal letter of intent to Audi of our intention to pursue this matter through the courts if we cannot get satisfaction form them.
I would want Audi U.K. to offer us exactly the same package that AOA are for the U.S. owners
I'm willing to put some money towards this fund and if we can get a price for writing one letter then we can get up a fighting fund.
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Ironside-69
- 1st Gear
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- Joined: Wed Mar 11, 2009 6:23 pm
- Location: North Lincolnshire
Hi guys
We need to be clear what it is that we are asking Richard Starkey to offer us. His job is one of those where everyone assumes it is him that is being obstructive, I would imagine his hands are tied from way above his head, maybe a letter of intent is what will be needed to spur the big wigs into action and allow him to do his job and allow us all some of his customer service.
It is my feeling that the suspension system is fatally flawed and any and all historical costs that can be proven should be reimbursed. In addition I believe Audi should be giving us the choice of ongoing warranted repairs/replacements relating to the DRC components OR paying for the installation of an after-market solution. Once the latter is paid for you couldn't imagine it reasonable for Audi to continue to cover other suppliers parts.
I think we need to agree what it is that we want, in principle before setting up any legal action, does the above summary sound ok?
I will make contact with Andrew and let you all know what the costs might be.
Martin
We need to be clear what it is that we are asking Richard Starkey to offer us. His job is one of those where everyone assumes it is him that is being obstructive, I would imagine his hands are tied from way above his head, maybe a letter of intent is what will be needed to spur the big wigs into action and allow him to do his job and allow us all some of his customer service.
It is my feeling that the suspension system is fatally flawed and any and all historical costs that can be proven should be reimbursed. In addition I believe Audi should be giving us the choice of ongoing warranted repairs/replacements relating to the DRC components OR paying for the installation of an after-market solution. Once the latter is paid for you couldn't imagine it reasonable for Audi to continue to cover other suppliers parts.
I think we need to agree what it is that we want, in principle before setting up any legal action, does the above summary sound ok?
I will make contact with Andrew and let you all know what the costs might be.
Martin
I'm not a regular Watchdog viewer but tuned in tonight to see two or three articles that I can see did effect a significant number of viewers but also one article that affected a couple of celebrities and involved insignificant amounts of money! In fact one could argue that their publicity will have a negative impact! No one will use the promoter featured meaning the celebs stand less of chance of getting their back pay!Rilla wrote:After a lengthy discussion via email and phone with Sarah at Watchdog, they feel that this issues doesn't affect enough of the general public to be something they can investigate for us. Her words were: 'he RS6 was a fairly exclusive car to begin with, and it doesn't affect enough people for it to be something we would be looking to investigate.
I struggle to see why this piece got air time and not our RS6s.
I had exactly the same thoughts. Must be the standard fob-off excuse.MalcolmSu wrote:I struggle to see why this piece got air time and not our RS6s.
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