Car dealership trying to back out of original warranty offer

[kaisersolsay]

Firstly....Ggrrrrrrrr!! I fecking hate car dealerships!! Ok....now with that off my chest.....

I bought my 2003 RS6 Avant from back in Jan with 55k on the clock and paid what I thought was top dollar at the time, £19,750.00. With the deal came the remaining 5 month Audi warranty from the previous owner and also the dealer offered a 6 month MB&G insurance based mechnical and breakdown warranty which I went through with a fine tooth comb at the time to ensure all the relevent RS6 issues were covered (DRC, Intercoolers, Torque Convertor etc)).

I sent the dealership an email at the weekend there to remind them that my Audi warranty ran out on the 9th May and that I would require the 6 month MB&G policy to start from the 10th May. I got an email back from the dealership owner telling me that they no longer provide insurance based warranties and that they would provide me with their own similar warranty where all work would be carried out at there own workshop in Cambridge! Slight problem is I live in Scotland, and they are very much aware of this.

The new policy booklet arrived yesterday and after scanning through it it is fairly evident that it is no where near the level pf warranty first offered at the time of purchase. It doesnt cover suspension, intercoolers, or even provide any breakdown recover!

I have emailed the owner back and left a message for him to call me but I am still waiting this afternoon for this call! I have received an email from him saying that they no longer provide insurance based warranty but if I wanted similar level of cover I could upgrade the polict they were offering!!!!

I'm off to call them again and will let you know the outcome!

I HATE CAR DEALERS!

[Shoppinit]

Have you got anything in writing or email? Even an apology from them would be useful if you were to pursue them under the sale of goods act.

[andyt]

Surely the second warranty should have been purchased by the dealer at the time you bought the car - only forward dated. That's what I'd expect. Secondly the "no longer provide insurance based warranties", is totally irrelevant. They did when you paid for the car and therefore that's what they sold you then. Whether they choose to sell them with cars bought from them now is another matter.

[bennykins]

Sounds like you need to speak to Cambridgeshire (or the county where you bought the car)) Trading Standards office as a matter of urgency. I had a whole host of issues with an Audi dealership in Essex when I bought mine. I got in touch with Essex Trading Standards, Audi UK and even What Car? magazine. Between them, and with support from my local Audi dealership, we were able to resolve the problem.....mainly because a couple of people at the dealership in Essex had just been trying their luck. Don't be frightened to get the big guns involved early on. Hope you get the issue sorted so you can enjoy the car!

[adam-mac]

kind of off subject? what problems do the rs6 have with intercoolers??

cheers

[Daveperc]

kind of off subject? what problems do the rs6 have with intercoolers??

Prone to cracking round where the hoses fit on. Can be fixed with epoxy resin - or of course full replacement - they aren't cheap!

Dave

[adam-mac]

kind of off subject? what problems do the rs6 have with intercoolers??

Prone to cracking round where the hoses fit on. Can be fixed with epoxy resin - or of course full replacement - they aren't cheap!

Dave

checked and both of mine was leaking quite bad used this link and are now leak free

http://www.rs6.com/showthread.php/18725 ... hlight=DIY