DRC Survey

Post by **Dave500** » Mon Mar 12, 2007 2:33 pm

I had problems with mine before I picked it up. Was told it was fixed but 2 months later still got problems. Funny thing is audi keep telling me all is ok with the car and its normal for the peddles to move when driving over ruff roads.

Post by **RSVI** » Mon Mar 12, 2007 2:42 pm

PhilT wrote:
RSVI wrote:does anyone know some good contacts in Audi to start with over the phone?
Let me have a go at this first....

Well done Phil, looking forward for the outcome.

Does this mean you're going to take the leed and be our town speaker

Good stuff

Can you get them to lower mine by 1/4" while thy fix it next week

Post by **PhilT** » Mon Mar 12, 2007 2:48 pm

RSVI wrote:
PhilT wrote:
RSVI wrote:does anyone know some good contacts in Audi to start with over the phone?
Let me have a go at this first....
Well done Phil, looking forward for the outcome.

Does this mean you're going to take the leed and be our town speaker

Good stuff

Can you get them to lower mine by 1/4" while thy fix it next week

email sent, consider it in motion.

Post by **MugelloR** » Mon Mar 12, 2007 3:44 pm

Article in Vol 11 Audi Driver;

Hope this helps.....

Post by **MugelloR** » Mon Mar 12, 2007 3:54 pm

And last page.....

Post by **RSVI** » Mon Mar 12, 2007 7:29 pm

Great read MugelloR, I'm going to ring the "TT" shop this week and speak to them.

Went back to Audi again today after a damper change last week. They are going to re-drain the system again but this time when it's hot (30/45 mins of me doing 10 MPG

)

Maybe I'll wait till Friday when they change the oil and see what happens.

Good post MugelloR, thanks

Post by **Rich_C** » Mon Mar 12, 2007 7:36 pm

If you do speak to them I'd be interested to hear what they have to say ... as I mentioned in my other post this is a route I'm certainly interested in going down some time in the not too distant future.

Rich.

Post by **MugelloR** » Mon Mar 12, 2007 7:50 pm

There is also a strong vibe from tother side of the pond that the RS6 DRC issue is long overdue recognition and ultimately a sound engineering remedy.......

Post by **CliveH** » Mon Mar 12, 2007 10:02 pm

MugelloR wrote:There is also a strong vibe from tother side of the pond that the RS6 DRC issue is long overdue recognition and ultimately a sound engineering remedy.......

....and one which should be fixed whether the car is still in "warranty" or not, as it is quite clear that the system has never been fit for purpose...

Post by **SteveH** » Mon Mar 12, 2007 10:34 pm

Cheers for posting the article, a good read. From that I wonder what difference in ride height we are running? and what the standard ride height should actually be?

Cheers Phil for starting enquiries; what kind of contact was it as a matter of interest i.e. technical or customer service?

I don't expect that dealers will be able to get technically up to speed on all things RS6 such as DRC repairs, as I imagine that commercially the RS6 service custom is a very very small proportion (less than 1% of business!?) of their trade. So as a business it simply doesnt stack up to train so many people/dealers. It would be more cost efficient if they have a couple of dealers that are capable of doing the really technical stuff without having to start getting out the Audi Haynes Manual. My dealer took 1 week just to bleed two dampers (I imagine much to their frustration, as my car took up a service bay space for three days in that week whilst they scratched their heads and swore a lot).

Post by **RSVI** » Mon Mar 12, 2007 10:43 pm

MugelloR wrote:There is also a strong vibe from tother side of the pond that the RS6 DRC issue is long overdue recognition and ultimately a sound engineering remedy.......

CliveH wrote:....and one which should be fixed whether the car is still in "warranty" or not, as it is quite clear that the system has never been fit for purpose...

Sorry, I must be miles away!

What pond are we speaking about.

PM's welcome

Post by **s4woody** » Mon Mar 12, 2007 10:44 pm

the audi dealership i used to work at was a reporting dealer..any problem cars had would go through them and they would keep the car until it was rite..then a report would be sent to audi which would distribute to all its dealers..
obviously they dnt do that anymore..
any new cars with problems would once reported on be put rite on the production line..seemed to work well..

Post by **CliveH** » Mon Mar 12, 2007 11:01 pm

RSVI wrote: Sorry, I must be miles away!

What pond are we speaking about.

The Atlantic Ocean (ie over in the USA...)

Post by **PhilT** » Tue Mar 13, 2007 8:42 am

SteveH wrote:Cheers Phil for starting enquiries; what kind of contact was it as a matter of interest i.e. technical or customer service?

I'm trying to follow the correct process, and have therefore started with UK Customer Service.

Post by **Wolverine** » Tue Mar 13, 2007 11:11 am

Dave500 wrote:I had problems with mine before I picked it up. Was told it was fixed but 2 months later still got problems. Funny thing is audi keep telling me all is ok with the car and its normal for the peddles to move when driving over ruff roads.

Thats what my Audi dealership said !

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