Connect - reset to enter Key User?

[RS4John]

Picked up the RS4 on Tuesday and the sales guy insisted on setting up Connect in the car (I'd already created the MyAudi account stuff), he was reluctant to use the MyAudi PIN.

Consequently all the Connect stuff is recorded as working - except the MyAudi App itself. So I think I need to reset to the point where the Key User is input - I have tried a Connect reset sat in the car but can't get the car to prompt for the 'Key User' input.

Any ideas?

[RS4John]

I'll answer my own question - once the 'Connect' option is reset it needs a few hours for Audi's systems to get updated. The car then prompts for a clean setup in MMI using the Key tag.

There is a critical step in the set up process where after the code on the Key tag and taking the option to Login the vehicle then asks for a Password OR the MyAudi code number.


You MUST enter the MyAudi code number as this links the mobile app to the car. If you enter the MyAudi password into MMI it still appears to work however the mobile App reports that the 'vehicle has never been seen'.