Action vs Audi AG ? Recall 20DB
Posted: Sat Feb 09, 2019 8:47 pm
Hi,
I'm a prefacelift RS3 owner from Morocco and last september the "nightmare started".
On september 12th, car was idling for a moment and I started smelling gas only to get out of the car and find a huge fuel leak behind the right tyre.
Couldn't even start the car, driving was atrocious so I decided to call my insurance to have it transported to the dealership.
Car was out of warranty, 3 years old at the time.
I've emailed Audi AG to let them know about the issue, sent pictures to make them aware of the risks (I'm quite lucky there was no spark or cigarette at the moment otherwise the car and myself would have catched fire).
They replied saying they are taking care of the issue with my local dealer and took my personal details to contact me.
This was on September 18th.
It took the dealership a month to get the fuel pump electronic modules shipped from Germany and made me pay over 1300 euros for the repair. Of course, no courtesy car, or anything like that. Customer care they say ..
On september 25th, 10 days after my first email to Audi AG, a worlwide recall for fuel pump electronics was issued under number 20DB.
Coincidence ? It might be ...
Any thoughts on what I should do ?
I'm a prefacelift RS3 owner from Morocco and last september the "nightmare started".
On september 12th, car was idling for a moment and I started smelling gas only to get out of the car and find a huge fuel leak behind the right tyre.
Couldn't even start the car, driving was atrocious so I decided to call my insurance to have it transported to the dealership.
Car was out of warranty, 3 years old at the time.
I've emailed Audi AG to let them know about the issue, sent pictures to make them aware of the risks (I'm quite lucky there was no spark or cigarette at the moment otherwise the car and myself would have catched fire).
They replied saying they are taking care of the issue with my local dealer and took my personal details to contact me.
This was on September 18th.
It took the dealership a month to get the fuel pump electronic modules shipped from Germany and made me pay over 1300 euros for the repair. Of course, no courtesy car, or anything like that. Customer care they say ..
On september 25th, 10 days after my first email to Audi AG, a worlwide recall for fuel pump electronics was issued under number 20DB.
Coincidence ? It might be ...
Any thoughts on what I should do ?