Anyone been in touch with MRC recently?

http://www.MRCTuning.com - MRC Tuning Limited is based in Banbury, Oxfordshire. They pride themselves on their technical knowledge and ability to do all mapping in house. Dougal Bennet and Mihnea Cotet opened the UK business in 2005.
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simmo
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Anyone been in touch with MRC recently?

Post by simmo » Sun Sep 17, 2017 5:43 pm

I've tried reaching out the the boys at MRC, but I'm getting neither my calls or emails returned.

Has anyone been in touch with them recently, like in the past few weeks?

Many thanks

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chunky79
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Re: Anyone been in touch with MRC recently?

Post by chunky79 » Sun Sep 17, 2017 5:52 pm

Just keep trying mate, they're busy guys. Their customer service is nowhere near as good as their tuning 😉
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Ian_C
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Re: Anyone been in touch with MRC recently?

Post by Ian_C » Sun Sep 17, 2017 6:00 pm

It is remarkable that I continually hear this about MRC? Surely for a business to grow you have to return calls and emails? How many customers are effectively turned away by not being able to get through, or giving up at no / slow response?
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FaisalJ
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Re: Anyone been in touch with MRC recently?

Post by FaisalJ » Sun Sep 17, 2017 6:06 pm

I emailed Ben a couple of times last week and he responded the next day each time from memory.

I've had difficulty getting through to them in the past - but it's always been worth persevering.


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BillTheButcher
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Re: Anyone been in touch with MRC recently?

Post by BillTheButcher » Sun Sep 17, 2017 6:30 pm

I used the web form to submit an enquiry on a Monday evening a few weeks ago and got a response from Ben the following morning.

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simmo
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Re: Anyone been in touch with MRC recently?

Post by simmo » Sun Sep 17, 2017 11:43 pm

Thanks I'll try again tomorrow, maybe I'll try carrier pigeon ;-)

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