MRC Superb customer service

http://www.MRCTuning.com - MRC Tuning Limited is based in Banbury, Oxfordshire. They pride themselves on their technical knowledge and ability to do all mapping in house. Dougal Bennet and Mihnea Cotet opened the UK business in 2005.
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Carlson
1st Gear
Posts: 97
Joined: Fri Oct 01, 2010 11:44 pm

MRC Superb customer service

Post by Carlson » Fri Dec 22, 2017 12:03 pm

I just want to say thank you to Doug and Ben
who have gone way beyond the realms of normal
customer service this week.

My car went up there to have a minor service and quote for a bumper respray on Wednesday.

They found a number of issues that needed addressing (
not least a usually trusted tyre supplier of mine fitting the wrong weight code Michelin PSS to one of the corners of my car).

When they found out I am driving to the Alps next week, even though it is the week before Christmas they booked my car in, lent me a vehicle (despite the fact their courtesy car was booked out) and moved hell and high water to get me a tyre and sort out a number of faults that they didn’t want me doing a continental drive with.

Every time I go to MRC I get superb service and it is WELL worth the trip from London.

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