I'm not sure this will help much but thought I would share anyway ! This is the exact answer I got back from Audi Uk when I was having DRC issues albeit with my RS4 not an RS6 !!!!!
Our Technical Team has now concluded that the noise you are complaining of is an unavoidable concept related DRC system noise. This is normal DRC operational noise caused when the shock drops after going over a speed bump, pot hole etc.”
These are three of the many questions I asked them with their associated answers :
1. Could it please be explained to me technically / mechanically with the aid of an exploded diagram, what actually causes this DRC knock ?
Schematic is not available however, the Audi factory have advised the noises are system related and are caused by a quick reduction of the oil pressure in the central valve during the shock absorber movement.
The noises are transmitted from the central valve via the pipes to the shock absorber.
A too low oil pressure in the system can increase the noises. As a result of diffusion and running-in air can gather in the system, this reduces the system pressure.
For the full operation of the DRC system a pressure of 20 bar in the individual cycles is required.
This link will demonstrate the DRC system http://www.audi-technology-portal.de/en ... control_en
2. An individual from my Audi dealership told me he had spoken to the head technical guy from Audi Uk and he told him that even if the shocks were fitted and the noise went away, it would come back again at some point in time and I would be unhappy at some other stage on down the road. Please explain technically to me why this noise would come back if it disappeared by replacing the shocks ?
As we were not party to this particular conversation we can only reiterate at this point that there would be no benefit to replacing the shock absorbers as the noise is operational.
3.Why am I being treated differently to other customers ? There are countless individuals on forums who have had shocks replaced for the exact same DRC fault as I have reported ?
Whilst we acknowledge that customers discuss in detail, events surrounding their vehicles on numerous forums, VWG do not support or endorse any such forum activity and every customer who is in contact with Audi UK is treated as an individual
I fought and fought, but in the end they simply refused to replace anything on the car. How do you ever get any further with a matter like this when Audi Uk are giving you these answers, whilst countless individuals are getting their shocks replaced hand over fist. We all know this has been a wide spread problem. So much so that on my B7 car, because of the masses complaining, Audi provided a 5 year warranty as a goodwill gesture with the replacement shocks, yet the exact same fault years later has now become an 'unavoidable characteristic', or an 'operational noise'. Talk about trying to distance themselves from the problem !!!
Much and all as I still wouldn't like it, I could accept that fact if everyone got the same answer, but that's clearly not happening ! A lot must really depend on the actual dealer. Cant imagine Audi UK wavering from the stance they took with me, if a dealer were to forward a case to them.