Remap

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DragonRR
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Re: Remap

Post by DragonRR » Tue Jun 02, 2015 11:13 am

RossDagley wrote:The warranty contract terms are clear.

"Vehicles modified in any way from the manufacturers original specification"

If you take out a warranty policy and agree to these terms, there's nothing to argue "in law" or otherwise. The vehicle is modified, they wont pay.

Spinners on your wheels, or aftermarket tinted windows, or a full blown engine map and turbo swap. They don't HAVE to pay for a single thing, related to the modification or not.
I don't know where you get your quote from. This is a link to Audi's Ts&Cs:

https://www.audi.co.uk/owners-area/audi ... tions.html

Specifically:

"If you have modified your vehicle with additional equipment or accessories, you may be charged for the removal of the equipment if necessary. The warranty is not affected by a change of ownership of the vehicle. Any parts replaced become the property of Audi. Any replaced parts are covered for the rest of the vehicle warranty. You can learn more by reading the Audi warranty terms and conditions."


BMW:

http://www.bmw.co.uk/en_GB/topics/owner ... tml#newcar


"Your BMW has been designed and built to extremely high standards to achieve optimum performance economy. Neither the Manufacturer, the selling BMW Centre or any BMW Group company in the UK can be held responsible for modifications to the vehicle which lead to defects, unless those modifications have been approved by the Manufacturer, an Authorised BMW Centre or a BMW Service Authorised Workshop."


Both of these statements do not in any way suggest that they are even trying to void the car's warranty in its entirety if it is modified.

What you are saying is that if you tint your windows they can legally void your warranty! They can't.
Last edited by DragonRR on Tue Jun 02, 2015 11:23 am, edited 1 time in total.
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Re: Remap

Post by W8PMC » Tue Jun 02, 2015 11:15 am

VARSITY wrote:I think there are many people here that are taking the 'fifth' on this subject.

There are comments here on the forum from owners who have had problems related to works/tuning and have had the issues repaired and even cars replaced under warranty when they know they shouldn't have.

Do the majority think that they will always win? Yes, of course the do, but watch out as this will change with the new ecu now being used and the fact that Audi and their likes get smarter.

I heard a story the other day where an RS6 owner was due to have the infamous tailpipe replacement, but they plugged it in and bingo TD1 code showed. Guess what, the car was then on the system for no further warranty work to be allowed, including the tailpipe.

Cheers
Is that in the UK? I'd be taking legal action against the dealer/Audi if a blanket Warranty refusal was even mentioned as a result of a tune. How can they refuse a defective sunroof or dodgy headlamps claim as a result of a tune?

Should this be correct (the RS6 owners story not you fella) i'd love to know more detail??
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Remap

Post by doodlebug » Tue Jun 02, 2015 12:02 pm

Legal action on what basis?

They warrant the vehicle. They cannot warrant something they didn't supply. Those is the terms.

If you got into a <beep> slinging exercise with Audi a) it'd cost you a fortune, b) take months if not years c) not sure you'd win.

Cheaper to cough up.

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Re: Remap

Post by doodlebug » Tue Jun 02, 2015 12:04 pm

DragonRR wrote:
RossDagley wrote:The warranty contract terms are clear.

"Vehicles modified in any way from the manufacturers original specification"

If you take out a warranty policy and agree to these terms, there's nothing to argue "in law" or otherwise. The vehicle is modified, they wont pay.

Spinners on your wheels, or aftermarket tinted windows, or a full blown engine map and turbo swap. They don't HAVE to pay for a single thing, related to the modification or not.
I don't know where you get your quote from. This is a link to Audi's Ts&Cs:

https://www.audi.co.uk/owners-area/audi ... tions.html

Specifically:

"If you have modified your vehicle with additional equipment or accessories, you may be charged for the removal of the equipment if necessary. The warranty is not affected by a change of ownership of the vehicle. Any parts replaced become the property of Audi. Any replaced parts are covered for the rest of the vehicle warranty. You can learn more by reading the Audi warranty terms and conditions."


BMW:

http://www.bmw.co.uk/en_GB/topics/owner ... tml#newcar


"Your BMW has been designed and built to extremely high standards to achieve optimum performance economy. Neither the Manufacturer, the selling BMW Centre or any BMW Group company in the UK can be held responsible for modifications to the vehicle which lead to defects, unless those modifications have been approved by the Manufacturer, an Authorised BMW Centre or a BMW Service Authorised Workshop."


Both of these statements do not in any way suggest that they are even trying to void the car's warranty in its entirety if it is modified.

What you are saying is that if you tint your windows they can legally void your warranty! They can't.
Factory warranty vs extension, Mondial product. Different kettle o' fish.

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Re: Remap

Post by DragonRR » Tue Jun 02, 2015 12:26 pm

doodlebug wrote:Legal action on what basis?

They warrant the vehicle. They cannot warrant something they didn't supply. Those is the terms.

If you got into a <beep> slinging exercise with Audi a) it'd cost you a fortune, b) take months if not years c) not sure you'd win.

Cheaper to cough up.
I *think* Varsity is suggesting that he heard that Audi had voided their manufacturer's warranty (perhaps) in it's entirety because the car had been tuned. So on this basis Audi refused to replace the standard (Audi supplied) tailpipes under warranty. This would not be In accordance with their own terms so I suspect there is more to this story.

As you say, extended warranties are covered by different terms. I mentioned a few pages back that you can't take out an extended warranty on many cars if, for example, you have changed the exhaust from and approved one.
Last edited by DragonRR on Tue Jun 02, 2015 12:31 pm, edited 1 time in total.
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Re: Remap

Post by bam_bam » Tue Jun 02, 2015 12:29 pm

DragonRR wrote: It is not fraud to take your car in for warranty work when your car has been tuned, it is not illegal to modify your car's ECU or mechanical systems. It is Fraud were you to hide the fact that the car had been tuned to achieve financial gain in some way... so, for example, you were trying to avoid paying for a blown engine which was caused by the mod. It is also fraud if you don't inform your insurance company that you have modified your car and make a claim under insurance.
Ok, let's be clear because I think you've confused warranty fraud with one of the other cooler victimless crimes. You also need to read your quote above carefully, it has an obvious conflict.
If you know your car has a remap and you drive it into an Audi workshop for work to be carried out under a warranty, you are committing warranty fraud. It means you know something about the car that could impact the outcome of warranty approval and that approval has a financial loss and gain ratio for both parties involved. Ergo, this is an act of warranty fraud, admittedly there is nothing afoot but you are still in the act of warranty fraud, that's the name for it. There are other 'reasons':

Reason 1, when taking out the warranty you are asked to the best of your knowledge, if there are any modifications to the car. There is clear contact information available within the policy should you, later, feel like you have not answered to the best of your knowledge or if circumstances have changed.

Reason 2, point 3.3 of the Extended comprehensive Warranty and Extended Named Component Warranty Exclusions.
"6. Vehicles modified in any way from the original manufacturer's specifications."

Reason 3, point 4.4 of the General Terms and Conditions - Looking after your vehicle "You must take all reasonable steps to safeguard the Insured vehicle against breakdown/immobilisation and/or Electrical or mechanical failure."
Is there a defence for safeguard responsibility once a remap is in place? I'm pretty sure there isn't, however, I'd love to hear some people's creativity on the subject.

Reason 4, point 4.5 of the General Terms and Conditions - Fraud "If you or any beneficiary claiming under this insurance makes a claim that is false or dishonest in any way, this insurance will not be valid and you will lose all benefits under it."
Not informing the warranty company of the remap is dishonest under the General Terms and Conditions and the policy as a whole, although, again I'd love know how it doesn't. It's worth noting that the policy states this as fraud.

Correct, it is legal to modify your car's ECU or mechanical system unless it contravenes MOT and the car is driven on a public road.
DragonRR wrote: I do agree that in the EU the manufacturer may be legally entitled to void your entire warranty if they detect a modification to the ECU but I have serious doubts they would test that in court.
They would not have to test this in court, the policy issuer would just void your whole warranty, they're well within their rights and it save them on legal fees. There is a clause in the warranty policy (that the user agrees to), it reads, 4.3 Claims - our rights: "We can take over and carry out the defence or settlement of any claim. After we have made a payment, we can pay to take legal action to get back any payment we have made under this warranty insurance."
What's important here firstly is that the policy holder has agreed to this, secondly the policy issuer runs the house which means the policy holder signs over any recourse once the warranty work has been paid out. The insurance company own you. The only thing you can do is complain to the Financial Ombudsman Service and that won't end up in a court of law, that will be arbitration. There will be no legal precedents and the decision is final and accepted without prejudice. This way the policy issuant can 'learn' from an outcome and change their policy offering thus avoiding a floodgate opening.

Lastly, the policy issuer always holds the strongest Top Trump card - you failed to tell them about a modification. You can argue all you want, maybe even winning a battle proving that a remap didn't cause a named warranty component to fail. To which they will always counter with "but you failed to tell us about a modification". This will always win because you withheld information that they could have used when deciding to insure your car, in effect, you have violated their rights. The simple explanation is: you're a liar.
DragonRR wrote: IP only comes into it if you are infringing copyright.. reselling the modified software... which you aren't. Actually this does bring into question what happens if you are to later sell the car with a modified ECU of course. Technically this may well be copyright infringement because you only have the right to sell the unmodified software.
The iPhone jailbreaking situation is complex and AFAIK there has never been a test case. Apple state in the EU that jailbreaking voids the warranty, they cannot do this in the US due to the Magnuson-Moss act. In the EU we have the argument of interoperability http://en.wikipedia.org/wiki/IOS_jailbreaking ; which may or may not hold any real water.
Interestingly the UK is pretty good with reasonable usage of IP and more importantly the wrappers that protect the IP. However, in most parts of the continent you'd be breaking a law when getting around any DRM or security protecting the ECU. So while you may be allowed to make changes to an ECU, it would be the act of circumnavigating the ECU protection that will leave you legally legless and the proof would ironically be the modified ECU code.
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Re: Remap

Post by bam_bam » Tue Jun 02, 2015 12:37 pm

DragonRR wrote:
RossDagley wrote:The warranty contract terms are clear.

"Vehicles modified in any way from the manufacturers original specification"

If you take out a warranty policy and agree to these terms, there's nothing to argue "in law" or otherwise. The vehicle is modified, they wont pay.

Spinners on your wheels, or aftermarket tinted windows, or a full blown engine map and turbo swap. They don't HAVE to pay for a single thing, related to the modification or not.
I don't know where you get your quote from. This is a link to Audi's Ts&Cs:

https://www.audi.co.uk/owners-area/audi ... tions.html

Specifically:

"If you have modified your vehicle with additional equipment or accessories, you may be charged for the removal of the equipment if necessary. The warranty is not affected by a change of ownership of the vehicle. Any parts replaced become the property of Audi. Any replaced parts are covered for the rest of the vehicle warranty. You can learn more by reading the Audi warranty terms and conditions."


BMW:

http://www.bmw.co.uk/en_GB/topics/owner ... tml#newcar


"Your BMW has been designed and built to extremely high standards to achieve optimum performance economy. Neither the Manufacturer, the selling BMW Centre or any BMW Group company in the UK can be held responsible for modifications to the vehicle which lead to defects, unless those modifications have been approved by the Manufacturer, an Authorised BMW Centre or a BMW Service Authorised Workshop."


Both of these statements do not in any way suggest that they are even trying to void the car's warranty in its entirety if it is modified.

What you are saying is that if you tint your windows they can legally void your warranty! They can't.
- You will complete any forms, give details and furnish any proof required in relation to a claim that Audi or its authorised network may require.

Not telling them about something would be a breach IMO, every other argument becomes null. So it becomes; your warranty is void because you did not give details NOT because your windows were tinted.
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Re: Remap

Post by DragonRR » Tue Jun 02, 2015 1:02 pm

bam_bam wrote:
DragonRR wrote: It is not fraud to take your car in for warranty work when your car has been tuned, it is not illegal to modify your car's ECU or mechanical systems. It is Fraud were you to hide the fact that the car had been tuned to achieve financial gain in some way... so, for example, you were trying to avoid paying for a blown engine which was caused by the mod. It is also fraud if you don't inform your insurance company that you have modified your car and make a claim under insurance.
Ok, let's be clear because I think you've confused warranty fraud with one of the other cooler victimless crimes. You also need to read your quote above carefully, it has an obvious conflict.
If you know your car has a remap and you drive it into an Audi workshop for work to be carried out under a warranty, you are committing warranty fraud. It means you know something about the car that could impact the outcome of warranty approval and that approval has a financial loss and gain ratio for both parties involved. Ergo, this is an act of warranty fraud, admittedly there is nothing afoot but you are still in the act of warranty fraud, that's the name for it. There are other 'reasons':

Reason 1, when taking out the warranty you are asked to the best of your knowledge, if there are any modifications to the car. There is clear contact information available within the policy should you, later, feel like you have not answered to the best of your knowledge or if circumstances have changed.

Reason 2, point 3.3 of the Extended comprehensive Warranty and Extended Named Component Warranty Exclusions.
"6. Vehicles modified in any way from the original manufacturer's specifications."

Reason 3, point 4.4 of the General Terms and Conditions - Looking after your vehicle "You must take all reasonable steps to safeguard the Insured vehicle against breakdown/immobilisation and/or Electrical or mechanical failure."
Is there a defence for safeguard responsibility once a remap is in place? I'm pretty sure there isn't, however, I'd love to hear some people's creativity on the subject.

Reason 4, point 4.5 of the General Terms and Conditions - Fraud "If you or any beneficiary claiming under this insurance makes a claim that is false or dishonest in any way, this insurance will not be valid and you will lose all benefits under it."
Not informing the warranty company of the remap is dishonest under the General Terms and Conditions and the policy as a whole, although, again I'd love know how it doesn't. It's worth noting that the policy states this as fraud.

Correct, it is legal to modify your car's ECU or mechanical system unless it contravenes MOT and the car is driven on a public road.
DragonRR wrote: I do agree that in the EU the manufacturer may be legally entitled to void your entire warranty if they detect a modification to the ECU but I have serious doubts they would test that in court.
They would not have to test this in court, the policy issuer would just void your whole warranty, they're well within their rights and it save them on legal fees. There is a clause in the warranty policy (that the user agrees to), it reads, 4.3 Claims - our rights: "We can take over and carry out the defence or settlement of any claim. After we have made a payment, we can pay to take legal action to get back any payment we have made under this warranty insurance."
What's important here firstly is that the policy holder has agreed to this, secondly the policy issuer runs the house which means the policy holder signs over any recourse once the warranty work has been paid out. The insurance company own you. The only thing you can do is complain to the Financial Ombudsman Service and that won't end up in a court of law, that will be arbitration. There will be no legal precedents and the decision is final and accepted without prejudice. This way the policy issuant can 'learn' from an outcome and change their policy offering thus avoiding a floodgate opening.

Lastly, the policy issuer always holds the strongest Top Trump card - you failed to tell them about a modification. You can argue all you want, maybe even winning a battle proving that a remap didn't cause a named warranty component to fail. To which they will always counter with "but you failed to tell us about a modification". This will always win because you withheld information that they could have used when deciding to insure your car, in effect, you have violated their rights. The simple explanation is: you're a liar.
DragonRR wrote: IP only comes into it if you are infringing copyright.. reselling the modified software... which you aren't. Actually this does bring into question what happens if you are to later sell the car with a modified ECU of course. Technically this may well be copyright infringement because you only have the right to sell the unmodified software.
The iPhone jailbreaking situation is complex and AFAIK there has never been a test case. Apple state in the EU that jailbreaking voids the warranty, they cannot do this in the US due to the Magnuson-Moss act. In the EU we have the argument of interoperability http://en.wikipedia.org/wiki/IOS_jailbreaking ; which may or may not hold any real water.
Interestingly the UK is pretty good with reasonable usage of IP and more importantly the wrappers that protect the IP. However, in most parts of the continent you'd be breaking a law when getting around any DRM or security protecting the ECU. So while you may be allowed to make changes to an ECU, it would be the act of circumnavigating the ECU protection that will leave you legally legless and the proof would ironically be the modified ECU code.
Firstly I was not writing about extended warranties. These are covered by different terms. You mention extended warranties several times so I suspect that you perhaps thought I was referring to that type of warranty. I don't think any RS6 C7 will be in an extended warranty period.

You are simply not committing fraud or "warranty fraud" when you take a tuned car in for warranty work (manufacturer's warranty) as long as you don't try to hide the fact of the car being tuned and/or the warranty work is not related to the tune in any way. To be clear - if, for example you had a blown engine, you should state that you had a tune on it otherwise it could be construed that you are attempting to conceal this fact. You seem to be (also) suggesting that I was arguing that you could conceal the tune and not be committing fraud.. I was not.

As far as DRM is concerned most parts of the continent do not prosecute for DRM circumvention.
https://www.techdirt.com/articles/20140 ... nces.shtml

As I said you are legally entitled to modify code... you just can't sell it modified.
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Re: Remap

Post by W8PMC » Tue Jun 02, 2015 1:42 pm

DragonRR wrote:
doodlebug wrote:Legal action on what basis?

They warrant the vehicle. They cannot warrant something they didn't supply. Those is the terms.

If you got into a <beep> slinging exercise with Audi a) it'd cost you a fortune, b) take months if not years c) not sure you'd win.

Cheaper to cough up.
I *think* Varsity is suggesting that he heard that Audi had voided their manufacturer's warranty (perhaps) in it's entirety because the car had been tuned. So on this basis Audi refused to replace the standard (Audi supplied) tailpipes under warranty. This would not be In accordance with their own terms so I suspect there is more to this story.

As you say, extended warranties are covered by different terms. I mentioned a few pages back that you can't take out an extended warranty on many cars if, for example, you have changed the exhaust from and approved one.
That's exactly what i meant.

Not a cat in hell's chance would Audi or any other Mfctr get away with refusing lets say a warranty claim on a faulty headlamp because the car has an MRC tune (only chose MRC as we're talking Audi).

I read VARSITY's example as a blanket refusal & basically a blacklist of said RS6 which i find questionable at best. Of course a refusal for related failures 'could' happen & as i've said many times if you'd used a quality tuner with an insurance backed warranty, you'd then expect that route to be appropriate & a satisfactory outcome reached. But refusing ANY warranty claim due to a tune on the car being present i'd hazard a guess i'd have won my fight well before any court date & within a matter of days/weeks.
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Re: Remap

Post by RS6chris! » Tue Jun 02, 2015 3:04 pm

Jesus


Will some one with a mapped C7...shag the engine and tranny...take it to Audi and pursue a claim please?
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Re: Remap

Post by bobjebb » Tue Jun 02, 2015 3:33 pm

Will it be covered under warranty though? Or do people think they will void the policy? Something about a hash or a code string or something.

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Re: Remap

Post by Eddie555 » Tue Jun 02, 2015 4:12 pm

RS6chris! wrote:Jesus


Will some one with a mapped C7...shag the engine and tranny...take it to Audi and pursue a claim please?
I'd give it a go had I not broken my ankle.
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Re: Remap

Post by RossDagley » Tue Jun 02, 2015 4:17 pm

DragonRR wrote:I don't know where you get your quote from. This is a link to Audi's Ts&Cs:
I'm quoting from Audi's extended warranty booklet which is in front of me.

Image

If you're restricting your comments (and I missed it is so, apologies) to a car covered by the original new car warranty, then that's a slightly different matter. I've emailed Audi CS for some clarity on this as I'm interested on the facts rather than hearsay and guesswork (and my new car is covered by original warranty not extended!) and will post their response when it arrives :)
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Re: Remap

Post by bam_bam » Tue Jun 02, 2015 4:23 pm

W8PMC wrote:
DragonRR wrote:
doodlebug wrote:Legal action on what basis?

They warrant the vehicle. They cannot warrant something they didn't supply. Those is the terms.

If you got into a <beep> slinging exercise with Audi a) it'd cost you a fortune, b) take months if not years c) not sure you'd win.

Cheaper to cough up.
I *think* Varsity is suggesting that he heard that Audi had voided their manufacturer's warranty (perhaps) in it's entirety because the car had been tuned. So on this basis Audi refused to replace the standard (Audi supplied) tailpipes under warranty. This would not be In accordance with their own terms so I suspect there is more to this story.

As you say, extended warranties are covered by different terms. I mentioned a few pages back that you can't take out an extended warranty on many cars if, for example, you have changed the exhaust from and approved one.
That's exactly what i meant.

Not a cat in hell's chance would Audi or any other Mfctr get away with refusing lets say a warranty claim on a faulty headlamp because the car has an MRC tune (only chose MRC as we're talking Audi).

I read VARSITY's example as a blanket refusal & basically a blacklist of said RS6 which i find questionable at best. Of course a refusal for related failures 'could' happen & as i've said many times if you'd used a quality tuner with an insurance backed warranty, you'd then expect that route to be appropriate & a satisfactory outcome reached. But refusing ANY warranty claim due to a tune on the car being present i'd hazard a guess i'd have won my fight well before any court date & within a matter of days/weeks.
Why do you think this would end up in court? Audi would have no desire to move it to a court appointment and I'm not sure what/how you could get this heard. You'd end up in independent arbitration.
If you have an alternative warranty with a turner the Audi warranty is void for those named parts.
If Audi tried to wipe out a warranty claim citing failure caused by an aftermarket part, they would need to prove it, if they could not, then they would have to honour their manufacturer's warranty otherwise be in breach of the Block Exemption Regulation (BER). Indecently, this is only provided that the part was of matching or superior quality to the OEM equivalent and that no OEM part were cut or modified to fit the aftermarket part. This, however, does not extend to remaps, it was only written to cover aftermarket parts, servicing plans and replacement components. The BER also means you may have a registered mechanic of your choice perform manufacturer approved warranty work or servicing without penalty or discrimination.
No matter where you go, there you are.

scott2340
1st Gear
Posts: 50
Joined: Mon Sep 08, 2014 9:44 pm

Re: Remap

Post by scott2340 » Tue Jun 02, 2015 5:53 pm

F*ck it remap and filter getting booked in at MRC in August. Read a few comments then started to lose the will to live. Will take my chances :thumbs:

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